Food Stamp Program Corrective Action Plan - DPAweb - Alaska ...

CORRECTIVE ACTION PLANNING RECORDProblem: In most fiscal years there appears to be a fall payment error rate spike.Outcome: Research and evaluate the apparent fall payment error rate spike in order to develop appropriatecorrective actionMonitoring/Feedback: All Corrective Actions will be monitored and evaluated regularlyCorrective Action Measurement Strategy LeadResponsibility• Case errors graphed by occurrence for a Program Integrity5 year period& Analysis• Case errors sorted and grouped by causeAnalyze QA case errors as well aspayment errors to get a betterunderstanding of the problemIncorporate ability to track the datethe error action/inaction occurred inthe case review tool• Occurrence request incorporated insystem screen enhancements priority list• Analysis on implementing this changecompleted• Occurrence date incorporated in systemField ServicesStatusOngoingBeginningCapture all errors, including thoseunder $26, in the case review toolStandardize case review processstatewideUse caseload management reportsto track the number of re-certs dueeach month to see if staggering recertdates could level out peakprocessing monthsDevelop standard requirements forinterface checks and providecomprehensive interface training• Reduced number of cases in case reviewtool listed as “no error” with anaccompanying error reason and factor• Standard requirements for case reviewsdeveloped• Training plan established• Number of reviewers trained• Identify any barriers to using reports totrack number of re-certs due each month• Review report data to identify possible recertstaggering month(s)• Pilot staggering in one or more offices• Determine if the benefits of staggeringoutweigh costs• Standard requirements for interfacechecks developed• Training plan established• Number of caseworkers trainedCentral, Coastal,Northern &SoutheastRegional MgrsField ServicesCentral, Coastal,Northern &SoutheastRegional MgrsQualityAssessment UnitOngoingBeginningBeginningBeginning12/18/2006 23