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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy

  • Page 2 and 3: © 1991-1998 by Remedy Corporation.
  • Page 4 and 5: AR System Components...............
  • Page 6 and 7: Using FTS..........................
  • Page 10 and 11: GlossaryIndexarservtcd (UNIX Only).
  • Page 12 and 13: Creating an OLE Automation Action L
  • Page 14 and 15: xiv Action Request System Administr
  • Page 16 and 17: Chapter 3, “AR System Servers,”
  • Page 18 and 19: The Action Request System Error Mes
  • Page 22 and 23: Gathering Performance InformationIf
  • Page 24 and 25: Using AR System Log Files to Gather
  • Page 26 and 27: Avoid Macros in Run Process Actions
  • Page 28 and 29: ■■■■Notification serverArch
  • Page 30 and 31: With a shared cache, AR System serv
  • Page 32 and 33: For example, if you run an administ
  • Page 34 and 35: ■For searches that reference inde
  • Page 36 and 37: To improve active link performance,
  • Page 38 and 39: Consider indexing the Status field
  • Page 40 and 41: To extend the SQL statement when fo
  • Page 42 and 43: Example ardb Configuration FilesThe
  • Page 44 and 45: 1-24 Action Request System Administ
  • Page 46 and 47: Installation LogsThe AR System gene
  • Page 48 and 49: Whenever a mode is activated or the
  • Page 50 and 51: ORA-00001: unique constraint (ARADM
  • Page 52 and 53:

    This log enables you to see who is

  • Page 54 and 55:

    Escalation LogThe escalation log tr

  • Page 56 and 57:

    Thread Log (Windows NT)The thread l

  • Page 58 and 59:

    Pending type -- 1 Source Schema --

  • Page 60 and 61:

    2-16 Action Request System Administ

  • Page 62 and 63:

    How the arservtcd Process Administe

  • Page 64 and 65:

    A warning message appears. Stopping

  • Page 66 and 67:

    ■■■Installation log—A file

  • Page 68 and 69:

    The following are additional resour

  • Page 70 and 71:

    ■Gains—It provides a distinct a

  • Page 72 and 73:

    Remedy User operations that use lis

  • Page 74 and 75:

    4. If you must run your server on a

  • Page 76 and 77:

    If you specify a value for Server-N

  • Page 78 and 79:

    ■■If you activated the escalati

  • Page 80 and 81:

    Client tools and AR System servers

  • Page 82 and 83:

    Firewall 1 Firewall 2Notificationse

  • Page 84 and 85:

    vServerThreads/ProcessesTCD ServerF

  • Page 86 and 87:

    ➤Configuring Windows Clients for

  • Page 88 and 89:

    ■If you want the notification ser

  • Page 90 and 91:

    • To set ARTCPPORT:#include main(

  • Page 92 and 93:

    On Windows NT, ntservd.exe handles

  • Page 94 and 95:

    Notification Delivery from AR Syste

  • Page 96 and 97:

    In the following sample nfy configu

  • Page 98 and 99:

    What Is Full Text Search?Full Text

  • Page 100 and 101:

    Using the Ignore Words ListYou can

  • Page 102 and 103:

    The FTS engine uses the final searc

  • Page 104 and 105:

    See “FTS Issues When Performing S

  • Page 106 and 107:

    ■■■someone turns aroundsomeon

  • Page 108 and 109:

    How QBE Settings Affect FTSEnter a

  • Page 110 and 111:

    For example, you could perform a se

  • Page 112 and 113:

    When you are performing a full text

  • Page 114 and 115:

    Figure 4-1User Form3. Select the Fu

  • Page 116 and 117:

    3. Select from the following option

  • Page 118 and 119:

    Configuring FTS OptionsIn both accr

  • Page 120 and 121:

    Table 4-2 Effects of FTS Search Opt

  • Page 122 and 123:

    ■■turningturnaboutModifying the

  • Page 124 and 125:

    If you install the AR System server

  • Page 126 and 127:

    The FTS index for a field is automa

  • Page 128 and 129:

    Figure 4-7Results List Fields Tab3.

  • Page 130 and 131:

    4-34 Action Request System Administ

  • Page 133 and 134:

    Using Electronic Mail to Submit Req

  • Page 135 and 136:

    Setting Up the Mail HandlerThere ar

  • Page 137 and 138:

    Setting Up the Mail HandlerTable 5-

  • Page 139 and 140:

    Starting the Mail HandlerStarting t

  • Page 141 and 142:

    Using Mail TemplatesGenerating Mail

  • Page 143 and 144:

    Using Mail TemplatesThe AR-Message-

  • Page 145 and 146:

    Additional Configuration File Optio

  • Page 147 and 148:

    Preparing the Electronic Mail Templ

  • Page 149 and 150:

    Preparing the Electronic Mail Templ

  • Page 151 and 152:

    Using Electronic Mail for Notificat

  • Page 153 and 154:

    Email Notifications For UNIX Server

  • Page 155 and 156:

    Setting Up a Windows NT Account3. C

  • Page 157 and 158:

    Additional Troubleshooting TipsAddi

  • Page 159 and 160:

    Chapter 6Dynamic Data ExchangeThis

  • Page 161 and 162:

    DDE Time-Out SettingsDDE Time-Out S

  • Page 163 and 164:

    Example Program and BufferThe name

  • Page 165 and 166:

    Example Program and Buffer// Get th

  • Page 167 and 168:

    Example Program and Buffer; // give

  • Page 169 and 170:

    Microsoft Excel ExampleThe key word

  • Page 171 and 172:

    Microsoft Excel ExampleFigure 6-2Sa

  • Page 173 and 174:

    Microsoft Excel ExampleFigure 6-4Sa

  • Page 175 and 176:

    Microsoft Word ExampleThere are fou

  • Page 177 and 178:

    Microsoft Word ExampleIn the sample

  • Page 179 and 180:

    Microsoft Word ExampleFigure 6-10Sa

  • Page 181 and 182:

    DDE and Reports2. Using a text edit

  • Page 183:

    DDE and ReportsThe following exampl

  • Page 187 and 188:

    Combining Other Application’s Fea

  • Page 190 and 191:

    6. Name the form OLE-Testform and s

  • Page 192 and 193:

    1. Select OLE Automation from the N

  • Page 194 and 195:

    ➤ Creating an OLE Automation Acti

  • Page 196 and 197:

    11. Click Add Action and save the a

  • Page 198 and 199:

    1. Select the last OLE Automation i

  • Page 200 and 201:

    1. Select the last OLE Automation i

  • Page 202 and 203:

    Ensure that you distribute the loca

  • Page 204 and 205:

    Linking to an ActiveX ControlCreati

  • Page 206 and 207:

    7-22 Action Request System Administ

  • Page 208 and 209:

    OverviewA production application is

  • Page 211 and 212:

    Changing Menu ListsChanging Menu Li

  • Page 213 and 214:

    Manual Changes4. Delete the product

  • Page 215 and 216:

    Chapter 9Technical EssaysThe techni

  • Page 217 and 218:

    Access Control ProcessTo support ce

  • Page 219 and 220:

    Overview4. Ensure that the Server I

  • Page 221 and 222:

    OverviewOverviewTo migrate your AR

  • Page 223 and 224:

    Overview4. Select all filters, acti

  • Page 225 and 226:

    Overview➤3. If desired, format th

  • Page 227 and 228:

    The MacroDetermine the field or fie

  • Page 229 and 230:

    Changing the Next Available ID for

  • Page 231 and 232:

    SQL DatabasesINFORMIX Database Exam

  • Page 233 and 234:

    Flat-File Databases2. In that file,

  • Page 235 and 236:

    The Request ID Field➤Changing the

  • Page 237 and 238:

    Changing Existing Request ID Field

  • Page 239 and 240:

    Changing Existing Request ID Field

  • Page 241 and 242:

    Changing Existing Request ID Field

  • Page 243 and 244:

    Changing Existing Request ID Field

  • Page 245 and 246:

    Chapter 10Using the Remedy ODBC Dri

  • Page 247 and 248:

    Using Crystal Reports with the AR S

  • Page 249 and 250:

    Selecting Report Fields in Crystal

  • Page 251 and 252:

    Understanding Considerations for Jo

  • Page 253 and 254:

    Appendix AAR System Configuration F

  • Page 255 and 256:

    ar.conf (ar.cfg)ar.conf (ar.cfg)Des

  • Page 257 and 258:

    ar.conf (ar.cfg)Crossref-Blank-Pass

  • Page 259 and 260:

    ar.conf (ar.cfg)Distributed-RPC-Soc

  • Page 261 and 262:

    ar.conf (ar.cfg)FullText-License-Ti

  • Page 263 and 264:

    ar.conf (ar.cfg)Max-Entries-Per-Que

  • Page 265 and 266:

    ar.conf (ar.cfg)Submitter-Mode:A co

  • Page 267 and 268:

    ardb.conf (ardb.cfg)ardb.conf (ardb

  • Page 269 and 270:

    nfy.conf (nfy.cfg)nfy.conf (nfy.cfg

  • Page 271 and 272:

    ar.iniThread-Log-File:Windows NT on

  • Page 273 and 274:

    Appendix BAR System Server Utilitie

  • Page 275 and 276:

    arcache (arcache.exe)-GSpecifies th

  • Page 277 and 278:

    arimportarimportDescriptionSynopsis

  • Page 279 and 280:

    armaild (armailex.exe)OptionsThe fo

  • Page 281 and 282:

    armaild (armailex.exe)Reply-Failure

  • Page 283 and 284:

    arreload (arreload.exe)arreload (ar

  • Page 285 and 286:

    arservdsd (UNIX Only)arservdsd (UNI

  • Page 287 and 288:

    arserverd (arserver.exe)arserverd (

  • Page 289 and 290:

    arservftd (UNIX Only)arservftd (UNI

  • Page 291 and 292:

    ntserverd (ntservd.exe) and ntsendd

  • Page 293 and 294:

    ntserverd (ntservd.exe) and ntsendd

  • Page 295 and 296:

    Glossaryaccess controlaccess permis

  • Page 297 and 298:

    Assignee Group groupattachmentbutto

  • Page 299 and 300:

    dynamic menuentryescalationA menu t

  • Page 301 and 302:

    guest userguidehidden fieldAn unreg

  • Page 303 and 304:

    angeread licensereal data typeRemed

  • Page 305 and 306:

    toolbartoolbar buttontrimtrim data

  • Page 307 and 308:

    IndexAaccess control, troubleshooti

  • Page 309 and 310:

    equests, submitting 5-11searching 5

  • Page 311 and 312:

    modifying 5-13searching via email 5

  • Page 313 and 314:

    multiprocessingadministering 3-2des

  • Page 315 and 316:

    Index-9

  • Page 317 and 318:

    Reader ResponseAction Request Syste

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