Admin. Guide Vol. 2 - NC State Remedy Implementation
Table 4-2 Effects of FTS Search Options for Accrue Operations (2 of 3)SearchOptionSearchTermUsedServerInterpretationAR SystemRequestsRetrievedSearch PerformanceResultsIgnoreLeadingWild Cardturn,%turn,turn,turn,Any requeststarting with theword turn andsome stems,including:turn%, turn%,■ right turn■ turn left%turn%, turn%,■ turned■ turned left■■■Does not retrieverequests withreturn in them.Relatively fastsearchMight not retrievethe requests thatusers expectbecause searchdoes notconsistently add atrailing wild card.For example, thesearch terms turn%and %turn% retrieverequests withturnabout is inthem; the othersearch terms donot.RemoveLeading &TrailingWild Cardsturn, turn, Any request withthe word turn (and%turn, turn,its stems),including:■ right turnturn%, turn,■ turn left■ turned%turn%, turn,■ turned left■■■Does not retrieverequests withreturn orturnaround inthem.Fastest searchperformance.Potentially fewestrequests retrievedbecause searchnever contains wildcards.4-24 Action Request System Administrator’s Guide, Volume 2
Configuring FTS OptionsTable 4-2 Effects of FTS Search Options for Accrue Operations (3 of 3)SearchOptionSearchTermUsedServerInterpretationAR SystemRequestsRetrievedSearch PerformanceResultsQueryUnchanged(default)turn, turn, Any requests thatmatch the search%turn, %turn,string.Depends on the wildcards specified by theuser.turn%,turn%,%turn%,%turn%,The QBE Match setting in the Field Properties window affects the searchterms interpreted by the server. For example, if QBE Match is set toAnywhere, additional wild cards are added to your search term (perhapscreating unexpected results in QBE searches).Do not set QBE Match to Equal if a field is indexed for FTS. If the QBE Matchis set to Equal, FTS options have no effect on the search. For example, if theCity field is indexed for FTS, and FTS options are set to Force Leading andTrailing Wildcards, a search for Atlanta on this field would return requestswith Atlanta and Atlanta, GA. If the City field also has a QBE Match settingof Equal, the same search would return only those requests containingAtlanta, and ignore all requests containing Atlanta, GA.Nonaccrue SearchesThe information in Table 4-2 about how the server interprets wild cards alsoapplies to nonaccrue searches; however, the FTS engine searches the contentsof all AR System requests indexed for that field. As a result, if you enter thesearch string turn and the server does not add or remove wild cards, you findexact matches if the only data in the request is turn. However, if you enteredturn%, you would retrieve requests with the following:■■■turn leftturnedturned leftFull Text Search 4-25
© 1991-1998 by Remedy Corporation.
AR System Components...............
Using FTS..........................
GlossaryIndexarservtcd (UNIX Only).
Creating an OLE Automation Action L
xiv Action Request System Administr
Chapter 3, “AR System Servers,”
The Action Request System Error Mes
Gathering Performance InformationIf
Using AR System Log Files to Gather
Avoid Macros in Run Process Actions
■■■■Notification serverArch
With a shared cache, AR System serv
For example, if you run an administ
■For searches that reference inde
To improve active link performance,
Consider indexing the Status field
To extend the SQL statement when fo
Example ardb Configuration FilesThe
1-24 Action Request System Administ
Installation LogsThe AR System gene
Whenever a mode is activated or the
ORA-00001: unique constraint (ARADM
This log enables you to see who is
Escalation LogThe escalation log tr
Thread Log (Windows NT)The thread l
Pending type -- 1 Source Schema --
2-16 Action Request System Administ
How the arservtcd Process Administe
A warning message appears. Stopping
■■■Installation log—A file
The following are additional resour
Microsoft Excel ExampleFigure 6-2Sa
Microsoft Excel ExampleFigure 6-4Sa
Microsoft Word ExampleThere are fou
Microsoft Word ExampleIn the sample
Microsoft Word ExampleFigure 6-10Sa
DDE and Reports2. Using a text edit
DDE and ReportsThe following exampl
Combining Other Application’s Fea
6. Name the form OLE-Testform and s
1. Select OLE Automation from the N
➤ Creating an OLE Automation Acti
11. Click Add Action and save the a
1. Select the last OLE Automation i
1. Select the last OLE Automation i
Ensure that you distribute the loca
Linking to an ActiveX ControlCreati
7-22 Action Request System Administ
OverviewA production application is
Changing Menu ListsChanging Menu Li
Manual Changes4. Delete the product
Chapter 9Technical EssaysThe techni
Access Control ProcessTo support ce
Overview4. Ensure that the Server I
OverviewOverviewTo migrate your AR
Overview4. Select all filters, acti
Overview➤3. If desired, format th
The MacroDetermine the field or fie
Changing the Next Available ID for
SQL DatabasesINFORMIX Database Exam
Flat-File Databases2. In that file,
The Request ID Field➤Changing the
Changing Existing Request ID Field
Changing Existing Request ID Field
Changing Existing Request ID Field
Changing Existing Request ID Field
Chapter 10Using the Remedy ODBC Dri
Using Crystal Reports with the AR S
Selecting Report Fields in Crystal
Understanding Considerations for Jo
Appendix AAR System Configuration F
ar.conf (ar.cfg)ar.conf (ar.cfg)Des
ar.conf (ar.cfg)Crossref-Blank-Pass
ar.conf (ar.cfg)Distributed-RPC-Soc
ar.conf (ar.cfg)FullText-License-Ti
ar.conf (ar.cfg)Max-Entries-Per-Que
ar.conf (ar.cfg)Submitter-Mode:A co
ardb.conf (ardb.cfg)ardb.conf (ardb
nfy.conf (nfy.cfg)nfy.conf (nfy.cfg
ar.iniThread-Log-File:Windows NT on
Appendix BAR System Server Utilitie
arcache (arcache.exe)-GSpecifies th
arimportarimportDescriptionSynopsis
armaild (armailex.exe)OptionsThe fo
armaild (armailex.exe)Reply-Failure
arreload (arreload.exe)arreload (ar
arservdsd (UNIX Only)arservdsd (UNI
arserverd (arserver.exe)arserverd (
arservftd (UNIX Only)arservftd (UNI
ntserverd (ntservd.exe) and ntsendd
ntserverd (ntservd.exe) and ntsendd
Glossaryaccess controlaccess permis
Assignee Group groupattachmentbutto
dynamic menuentryescalationA menu t
guest userguidehidden fieldAn unreg
angeread licensereal data typeRemed
toolbartoolbar buttontrimtrim data
IndexAaccess control, troubleshooti
equests, submitting 5-11searching 5
modifying 5-13searching via email 5
multiprocessingadministering 3-2des
Index-9
Reader ResponseAction Request Syste
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