3 years ago

Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

Figure 4-7Results List

Figure 4-7Results List Fields Tab3. Click the Results List Fields tab.4. From the Fields in Form list, select WEIGHT.5. If necessary, specify a Separator and Width.6. Click Add.7. Click OK.8. Click OK to save your results list definition.4-32 Action Request System Administrator’s Guide, Volume 2

Displaying FTS Weight in a Results ListThe Weight field displays the weighted value of retrieved AR System requestswhen you create a results list in Remedy User. The requests are listed indescending order, based on how many times the search terms were found.Note:If your search does not use the accrue operator, all requestsreturned in the list are given the same weight value.For more information, see “Sorting Requests by Weight” on page 4-3.Full Text Search 4-33

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