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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

Using Electronic Mail to

Using Electronic Mail to Submit RequestsThe AR System mail handler enables users to submit and search AR Systemrequests by using their email facility. The mail handler daemon monitors themailbox designated for use by the AR System for new messages. Whenmessages are received and processed, the mail handler creates the newrequest and enters it into the AR System. If there is an error, the originalmessage and error messages are returned to the submitter (depending on theconfiguration). If the AR System server is not responding, the message is heldand periodically resubmitted until the server responds.The AR System also enables users to receive notifications through email. Youcan design filters and escalations to send specified text or the contents ofselected fields to users through email notification. The AR System sends thenotifications by way of the sendmail command on UNIX servers and armailexon Windows NT servers.Using Electronic Mail to Submit RequestsBefore users can submit AR System requests by using electronic mail, performthe following administrative tasks:1. Establish an email address for the mail handler.2. Install the mail handler and, optionally, specify a configuration filecontaining values that define the operational settings for the mailhandler.3. Start the mail handler.4. Generate one or more email templates for each form that you want tomake available for users to submit requests through email.Details about how to perform each of these administrative tasks are includedin this chapter.Electronic Mail Support 5-3

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