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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

Command OptionsThe

Command OptionsThe following command options can appear in any order on the command line:-d Sets the system into debugging mode. This mode printsmessages to stdout. The messages detail the progress ofthe operations being performed. Use debugging modeonly to find problems with how the mail handler isrunning.-f Uses the indicated configuration file for the mailhandler. The various options are described in “Creatingan Email Configuration File” on page 5-5.If not specified, settings are read from /etc/armaild.conf.-n -m (Windows NTonly)The number of polling intervals this daemon will run.This setting enables you to limit the amount of time themail handler will run. If this option is not specified, thedaemon will run until terminated.Runs the armailex service in manual mode, sending allmessages to the screen. To run the service manually, youmust be logged in to the system at which armailex isinstalled as the Windows NT account.Using Mail TemplatesUsers that want to submit requests through email can use the mail templatesthat are available to them according to the instructions provided in the ActionRequest System User’s Guide. As the AR System administrator, it is yourresponsibility to generate the mail templates and modify them so that theymeet the needs of your users.5-10 Action Request System Administrator’s Guide, Volume 2

Using Mail TemplatesGenerating Mail TemplatesTo generate a mail template for any form, choose Tools → Export MailTemplates in Remedy Administrator. See the Action Request SystemAdministrator’s Guide, Volume 1 for complete instructions about exportingmail templates.The following example of a generated template shows only the fields availableto all users during submission.## File exported Fri Sep 18 21:38:47 1998##AR-Message-Begin Do Not Delete This LineSchema: vacationServer: quest.Remedy.COMLogin:Password:Action: Submit# Values: Submit, QueryFormat: Short# Values: Short, FullSubmitter !2!:Short-Description !8!:#AR-Message-End Do Not Delete This LineEmail templates have four parts:■■■■The initial comment block stating when the template was generatedA header containing fields identifying the form and userA block of fieldsBegin and end message comment linesThe comment block is optional and can be retained or deleted. Any linebeginning with a pound sign (#) is treated as a comment. Comments can occuranywhere in the message.The header block may contain a Schema line with a valid form named, aServer line to identify the server on which the form is located, a user loginand password, and optional Action and Format lines to define the operation toperform.Electronic Mail Support 5-11

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