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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

Searching Through

Searching Through Electronic MailThe AR System email interface also supports searching through email.AR System users can send search requests in specially formatted emailmessages and receive the search results by email.OverviewSearch requests are supported in three formats:■■■Search by Request ID—The user specifies the Request ID of the entry theuser wants to retrieve.Search by field—The user specifies values in fields for the form the userwants to search, much like the QBE functionality of Remedy User.Advanced search bar command—The user specifies search criteriathrough an email-based advanced search bar facility. Anything the usercan enter in the Search Criteria field of Remedy User can also be enteredthrough email.FormattingAll matching requests are listed in the body of the response one after another.In full format, each entry is separated by a line of hyphens. If a request fails,an error message is returned with an indication of the cause of the failure.If a search request returns more than one match, the beginning of the messageindicates the total number of matches that were made. If a request exceeds theconfigured search match limit, an additional message is provided thatindicates what the limit is. The maximum number of allowable matches arereturned in the message.The Action and Format key words can appear anywhere in the header portionof the message. The user specifies whether the action to be performed is asearch or a submission by typing Query or Submit after the Action key word. Ifthe Action key word does not appear, the mail handler daemon treats theemail message as a submission.The user can specify that requested information be formatted in full or shortform by using the Format key word in the header, as follows:5-14 Action Request System Administrator’s Guide, Volume 2

Additional Configuration File Options■■The default format is Short, and it returns the information through theresults list definition for the form being searched.The Full format lists the information for all accessible fields.The Format key word is followed by the requested format, either full or short.This setting enables the requester to control the information used in thesummary. The Format key word is only useful with searches; it has no effect onsubmissions.Additional Configuration File OptionsTo prevent large email responses, you can define limits in the mail handlerconfiguration file for the total number of requests that can be returned. See“Creating an Email Configuration File” on page 5-5.The settings in the configuration file enable the administrator to limit thenumber of matches returned to the requester. All matching requests are listedin the body of the message. In full format, each entry is separated by a line ofhyphens. If a request fails, an error message is returned with an indication ofthe cause of the failure.If a search returns more than one match, the beginning of the messageindicates the total number of matches. If a request exceeds the configuredsearch match limit, an additional message is provided that indicates what thelimit is. The maximum number of allowable matches are returned in themessage.Preparing the Electronic Mail TemplateTo create the format required to use the search capability, modify the emailtemplate exported by Remedy Administrator. For more information, see“Using Mail Templates” on page 5-10.Use the following procedure to modify the email template.Electronic Mail Support 5-15

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