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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

➤Creating an Email

➤Creating an Email Template to Search for a Request ID1. Export the email template by using Remedy Administrator for the formthat you want to search.Following is an example of an exported form mail template.## File exported Fri Sep 18 21:38:47 1998##AR-Message-Begin Do Not Delete This LineSchema: vacationServer: quest.Remedy.COMLogin:Password:Action: Submit# Values: Submit, QueryFormat: Short# Values: Short, FullSubmitter !2!:Short-Description !8!:#AR-Message-End Do Not Delete This Line2. Edit the exported file.a. Change the Action key word to Query.b. In the body portion of the message, define only the Request ID.It must have a field ID value of 1.c. Complete the data portion of the message with the Request ID of theentry to be retrieved.Note:For join forms, the Request ID consists of the Request IDs of theforms referenced by the join form, separated by a vertical bar.For example, a join form Request ID might appear asTT000567|TT000890.d. Remove all other fields from the body of the template.The only field in the body should be !1! .5-16 Action Request System Administrator’s Guide, Volume 2

Preparing the Electronic Mail TemplateThe following example shows an exported template that was modified tosearch for a request ID:## File exported Fri Sep 18 21:38:47 1998##AR-Message-Begin Do Not Delete This LineSchema: vacationServer: quest.Remedy.COMLogin:Password:Action: QueryFormat: Short!1!TT00000000119# Values: Short, Full#AR-Message-End Do Not Delete This LinePlace the Action key word and format anywhere in the header of the message.If the Action key word and format does not appear or it specifies Submit, themail handler treats the email message as a submission.➤Creating an Email Template to Search for a Field1. Export the email template by using Remedy Administrator for the formthat you want to search.Electronic Mail Support 5-17

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