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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

Following is an example

Following is an example of an exported form mail template.## File exported Fri Sept 18 23:57:00 1998## AR-Message-Begin Do Not Delete This LineSchema: AR-HD CallsServer: narniaLogin:Password:Action: Submit# Values Submit, QueryFormat: Short# Values Short, FullSource !5368737933! Phone# Values: Phone, AR System, email,# NMP, ACDCaller Impact !5368783455! Low# Values: High, Medium, LowLast Name !5386753452!Phone Number !5386748345!# AR-Message-End Do Not Delete This Line2. Edit the exported file.a. Change the Action key word value to Query.b. Set the Format option if you want a format other than the default(Short).c. Edit the body portion of the message to include the fields you aresearching, but remove all other information.Only fields that have values are used in the request. Fields that do nothave values are ignored.5-18 Action Request System Administrator’s Guide, Volume 2

Preparing the Electronic Mail TemplateThe following example shows an exported template that was modified tosearch for multiple fields.## File exported Fri Sept 18 23:57:00 1998## AR-Message-Begin Do Not Delete This LineSchema: AR-HD CallsServer: narniaLogin:Password:Action: QueryFormat: FullSource !5368737933! PhoneCaller Impact !5368783455! Low# AR-Message-End Do Not Delete This LineNote:Compare this example with the previous example. The Actionkey word value has been changed to Query, and the unneededfields (Last Name and Phone Number) were removed.Electronic Mail Support 5-19

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