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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

➤Attaching a Request

➤Attaching a Request to an Email by Using the Notify Filter Action1. Click the If Action tab or the Else Action tab.2. From the New Action list, select Notify.The fields required to define the notify filter action appear, as shown inFigure 5-1.Figure 5-1Notify Filter Action5-22 Action Request System Administrator’s Guide, Volume 2

Email Notifications For UNIX Servers3. In the Text field, enter the text of the notification message.You can enter as many as 255 characters.See the Action Request System Administrator’s Guide, Volume 1 foradditional information.4. In the User Name field, enter the name of the users or groups to notify.See the Action Request System Administrator’s Guide, Volume 1 foradditional information.The Priority field is reserved for future use by Remedy Corporation.5. From the Mechanism field, select Email.The specified users will be notified through email. If the contents of theUser Name field do not match an existing User or Group definition, thesystem interprets the field contents as a literal address and sends thenotification to that address by SMTP mail (UNIX) or Exchange (WindowsNT). This address could be an email address representing users who arenot using the AR System, an alias for a group, or an email addressrepresenting a program.6. Select the Add Shortcut check box to add a reference to an attachedrequest to the email.7. Select the attachment field from the Fields box.Selecting fields is described in the Action Request System Administrator’sGuide, Volume 1.8. Click Add Action or Modify Action.The notify action appears in the Current Actions list.Email Notifications For UNIX ServersThe AR System automatically generates a sendmail command to send thenotification text (and field contents) to the designated user when the filter orescalation is triggered.Electronic Mail Support 5-23

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