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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

After the Move to

After the Move to ProductionPlan to spend time working with the new system and its users when you havemoved it to the production environment. The following tips will help youstabilize the move:■■Test the new environment to verify that all workflow functions as youexpect. Verify that no data is lost and users can still access the data theyneed. If you changed several structures and workflow, plan to spend anadditional 20 percent of implementation time for testing and correctingproblems.Complete your plan to educate your users about the system. Ensure thatthey are aware of any changes in primary workflow.8-8 Action Request System Administrator’s Guide, Volume 2

Chapter 9Technical EssaysThe technical essays in this chapter describe procedures for improvingperformance or enhancing security of your AR System environment. Thefollowing topics are covered:■ Resolving Conflicts in the Cache File■ Changing a Server Name■ Migrating to a New AR System Server or Database■ Converting AR System Dates to Database Dates■ Pushing Field Values Between Forms■ Changing the Next Available ID for New Requests■ Changing the Request ID Field Length or PrefixThese are some of the most commonly needed AR System technical essays. Foraccess to the complete set of Remedy technical essays, refer to the TechnicalSupport section of the Remedy World Wide Web page (www.remedy.com).Technical Essays 9-1

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