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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

Changing the Request ID

Changing the Request ID Field Length or PrefixAbstractThis essay explains how to change the length or prefix of the Request ID fieldfor an AR System form. This field is the key field of a form. Changing thelength or prefix might require performing some updates to current requests tomaintain a consistent format among the Request ID field values. After using aform for a while, you might need to change the prefix or length of the RequestID field. Often, this change can be made and existing requests can retain theformat used previously. However, it might be necessary to convert existingRequest ID field values to match the new prefix or length.The Request ID FieldEvery form defined in the AR System contains a set of core fields. TheRequest ID field is the core field with a unique field ID of 1. You can changethe label of this field to something other than Request ID, but the field ID willalways remain 1.The Request ID field contains a character string that holds a unique index foreach request. The form of this string is an optional prefix, which can consist ofany alphanumeric characters, followed by a 0-padded numeral (for example,HD0000000000001). The field can be no less than 5 characters and no morethan 15 characters in length. The prefix can be as long as the total length ofthe field less five characters.When new requests are submitted, the AR System generates a new ID for therequest by appending the next available ID to the prefix, if a prefix isspecified. The next available ID increments in preparation for the next requestto be submitted.The Request ID field is a unique number sequence. Create other fields tocontain information that is specific to your site instead of using the Request IDfield. Overloading the Request ID field with other information can restrictyour ability to control this data and limits the flexibility of searches on thedata.9-20 Action Request System Administrator’s Guide, Volume 2

The Request ID Field➤Changing the Length of the Request ID Field1. Log in to Remedy Administrator as a user with administrator access.2. Open the form you want to alter.3. Double-click the Request ID field.The Field Properties dialog box appears.4. Specify the desired length in the Input Length field.Note: The length of the Request ID field must be between 5 and 15characters. If you specify a prefix for the Request ID field, thefield must be at least five characters greater than the prefix.5. Save the changes to the form.➤Changing the Prefix of the Request ID Field1. Log in to Remedy Administrator as a user with administrator access.2. Open the form you want to alter.3. Double-click the Request ID field.The Field Properties dialog box appears.4. Click the Attributes tab.5. Specify the desired prefix in the Default Value field.Note:The Request ID field must be between 5 and 15 characters inlength. If you specify a prefix for the Request ID field, the fieldlength must be at least five characters greater than the prefix.6. Save the changes to the form.Technical Essays 9-21

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