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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

Preserving Existing

Preserving Existing Request ID Field ValuesYou might want to preserve the existing Request ID field values of yourAR System requests for the following reasons:■■■■Backward compatibility—You might have cross-references that referto requests by the Request ID field value.History—The Request ID field values were created with the old format,and there is no need for change.Design—The design of your AR System calls for periodic change to theRequest ID field. For example, you might use the current year as a prefixfor the Request ID field.No data—No requests have been submitted, so there are no Request IDfields to be converted.Changing Existing Request ID Field Values to the New FormatYou might want to change the existing Request ID field values of yourAR System requests for any of the following reasons:■■Consistency—All of the Request ID field values for a form follow thesame format. If the format changes, all of the requests change to matchthe format.Design—The design of your AR System has changed, and this designreferences the new format of the Request ID field. This is usually achange of the length of the field from a default setting of 15 to somethingshorter, and you need to eliminate the extra leading zeros.9-22 Action Request System Administrator’s Guide, Volume 2

Changing Existing Request ID Field Values to the New FormatTwo methods of updating existing Request ID field values are explained inthis essay: editing the AR Export file, and using commands that access theSQL database directly. You can edit AR Export files regardless of the databaseunderlying your AR System, but only administrators running the AR Systemwith an SQL database can access an SQL database directly. Afterimplementing one of the strategies in this essay, read the “Status HistoryTable” on page 9-28 and “Long Character and Diary Tables in Oracle” on page9-29.Warning:Back up your database before performing the actions describedin this section to ensure your original data is saved if there is afailure during the update.Using an AR Export FileYou can edit AR Export files regardless of the database underlying yourAR System. If you are using a flat-file database, editing the AR Export file isthe only available update strategy. If you are using an SQL database, you canuse the AR Export strategy or one of the other strategies that bypass theAR System to operate directly in the database.➤Changing the Existing Request ID Field Format Through an AR Export File1. In Remedy User, open the form you want to change.2. Choose Tools → Reporting.The Report dialog box appears.3. Using AR Export format, save all the data for the form to a file.4. Close the Report window.5. Close Remedy User.6. Edit the file to change the format of the Request ID field (see “Editing theAR Export File” on page 9-24).7. Delete all requests in the form.8. Open Remedy Import.Technical Essays 9-23

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