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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

9-30 Action Request

9-30 Action Request System Administrator’s Guide, Volume 2

Chapter 10Using the Remedy ODBC DriverODBC (Open Database Connectivity) is an SQL-based communicationstandard developed by Microsoft. The ODBC standard represents aconnectivity solution that enables the AR System to communicate with ODBCclients. Remedy makes using ODBC clients easy by providing the RemedyODBC driver. This driver provides a gateway to access data defined inRemedy forms.There are many ODBC clients available. The Remedy ODBC driver providesfull functionality with Seagate Crystal Reports. Crystal Reports enables youto create custom reports with wide-ranging capabilities and providesadditional flexibility in report design. The Remedy ODBC driver providesbasic functionality with Microsoft Access and Microsoft Excel. Refer to thecompatibility matrix on the Remedy web site for additional information aboutsupported ODBC clients.Note:Because of new releases of operating systems and ODBC clients,it is likely that at any point in time there will be newconfigurations that Remedy has not tested. Should you choose touse your Remedy product with a version that is not in thecompatibility matrix, Remedy cannot guarantee trouble-freeoperation. Remedy will provide its best effort to resolve anyproblem and create a software patch or work-around to supportyour needs with such configurations, with the highest prioritygiven to the listed platforms and products.This chapter includes the following sections that describe:■ Creating Multiple Data Sources■ Using Crystal Reports with the AR System■ Using MS Access with the AR SystemUsing the Remedy ODBC Driver 10-1

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