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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

SynopsisEnvironmentExamplesUNIX—$ARCONFIGDIR/ardb.confWindows NT—\Conf\ardb.cfgARCONFIGDIRUNIX only: Specifies the directory where the ar directory file and otherAR System configuration files are stored. This directory defaults to /etc if youdo not set this variable.The following example shows ardb configuration file information for theHD-Answer form on an Oracle database. The tables for the HD-Answer formwill build on segment two. The indexes include the Submitter (ID 2), Status(ID 7), and Assigned To (ID 4) fields. The clauses for the indexes instruct thedatabase to leave 70 percent of each index free for updates and insertions.Form:HD-AnswerClause:TABLESPACE seg2Index {Id:2Id:7Clause:PCTFREE 70}Index {Id:4Clause:PCTFREE 70}A-16 Action Request System Administrator’s Guide, Volume 2

nfy.conf (nfy.cfg)nfy.conf (nfy.cfg)DescriptionThe nfy.conf (nfy.cfg) file contains configuration information used by theAR System.SynopsisOptionsUNIX—$ARCONFIGDIR/nfy.confWindows NT—\Conf\nfy.cfgThe format of this file consists of two fields, separated by a space or tab: Each header represents a particular configuration option. The associatedvalue represents the current setting for that option. The availableconfiguration options (and the valid settings for each) are described in thissection. Lines that do not begin with one of these options are ignored.Lines with a pound sign (#) in column 1 are treated as comments and ignored.Disable-Shared-Memory:UNIX only: Turns off the use of shared memory by the notification system.Map-IP-Address:The specific IP address mappings for notifications to work through firewalls. Alist of IP addresses that are enabled to pass through a firewall are set up in afirewall table by the administrator of the firewall. You must set up a mappingfor each client machine that has access through the firewall. For example,Figure 13-3 maps 123.45.67.89 (Notification Server) and 312.54.67.89(Remedy Notifier). The entry is 123.45.67.89 312.54.67.89.NotificationServer123.45.67.89123.45.67.89 312.54.67.89FirewallFirewall table ofIP addresses123.45.67.89 312.54.67.89RemedyNotifier312.54.67.89Internal table ofIP address mappingsFigure 10-6Mapping IP Addresses Through a FirewallAR System Configuration Files A-17

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