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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

-gSpecifies the name of

-gSpecifies the name of the source form for reloading group requests (required ifyou do not specify the -u option).-hSpecifies the name of the server if you have added a Server-Name value in thear configuration file. If you have a value for Server-Name, and you usearreload without the -h option, arreload will use the default server namerather than the name specified by Server-Name.-pSpecifies the password for the user specified by the -a option (required if apassword is defined for that user).-sSpecifies the name of an individual AR System server on which to reload thecache. The system reloads the cache on all AR System servers (based on the ardirectory file) if you do not specify this option (for more information refer to“Files” in the following section).-uSpecifies the name of the source form for reloading user requests (required ifyou do not specify the -g option).EnvironmentExamplesFilesSee AlsoARCONFIGDIRUNIX only: The directory where the ar directory file and other AR Systemconfiguration files are stored. The default is /etc.Connect as Admin (using the password fun4me) and delete all user requestsfrom the access control cache of all AR System servers. Reload the cache on allmachines from the User form on the current machine. The syntax is as follows:arreload -u User -a Admin -p fun4me -fUNIX—$ARCONFIGDIR/arWindows NT—\ararcache (arcache.exe), arserverd (arserver.exe)B-12 Action Request System Administrator’s Guide, Volume 2

arservdsd (UNIX Only)arservdsd (UNIX Only)DescriptionSynopsisOptionsarservdsd is the server daemon for the AR System Distributed Server Option.It handles all distributed server operations, acting as a client to the arserverdprocess to read and write data.Although this process can be started manually, it is usually launched andmanaged by the AR System controller daemon, arservtcd. If the process isshut down, you can restart it at any time.Sending a SIGUSR1 signal causes arservdsd to reread all configuration files. ASIGUSR2 signal causes it to recheck the list of pending distributed operations.Sending a SIGHUP signal causes it to both reread the configuration files andreset all cached structure information. Generally, these signals are sent onlyafter performing manual repair or restore operation. However, none causesany damage or adversely affects users currently accessing the AR System.arservdsd [-d] [-r ]You can specify the following options in any order on the command line:-dRuns the program in debug mode. Messages are printed to stdout and detailthe progress of each operation being performed. Use this mode to diagnoseproblems with the arservdsd process only. This option overrides the debugmode configured for this process by using Remedy Administrator.-rSpecifies an RPC socket to use when communicating with the AR Systemserver (applicable in a multi-processing server environment only). This optioncauses all distributed server operations to use the specified private server. Aninstance of the arserverd process must be running on the same RPC socketfor each machine in the distributed environment.EnvironmentARCONFIGDIRThe directory where the ar directory file and other AR System configurationfiles are stored. The default is /etc.ARRPCThe specific RPC socket to use for this program. The -r command-lineargument overrides this variable.AR System Server Utilities B-13

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    © 1991-1998 by Remedy Corporation.

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    AR System Components...............

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    Using FTS..........................

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    GlossaryIndexarservtcd (UNIX Only).

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    Creating an OLE Automation Action L

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    xiv Action Request System Administr

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    Chapter 3, “AR System Servers,”

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    The Action Request System Error Mes

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    Gathering Performance InformationIf

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    Using AR System Log Files to Gather

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    Avoid Macros in Run Process Actions

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    ■■■■Notification serverArch

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    With a shared cache, AR System serv

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    For example, if you run an administ

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    ■For searches that reference inde

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    To improve active link performance,

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    Consider indexing the Status field

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    To extend the SQL statement when fo

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    Example ardb Configuration FilesThe

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    1-24 Action Request System Administ

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    Installation LogsThe AR System gene

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    Whenever a mode is activated or the

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    ORA-00001: unique constraint (ARADM

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    This log enables you to see who is

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    Escalation LogThe escalation log tr

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    Thread Log (Windows NT)The thread l

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    Pending type -- 1 Source Schema --

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    2-16 Action Request System Administ

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    How the arservtcd Process Administe

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    A warning message appears. Stopping

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    ■■■Installation log—A file

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    The following are additional resour

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    ■Gains—It provides a distinct a

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    Remedy User operations that use lis

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    4. If you must run your server on a

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    If you specify a value for Server-N

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    ■■If you activated the escalati

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    Client tools and AR System servers

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    Firewall 1 Firewall 2Notificationse

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    vServerThreads/ProcessesTCD ServerF

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    ➤Configuring Windows Clients for

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    ■If you want the notification ser

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    • To set ARTCPPORT:#include main(

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    On Windows NT, ntservd.exe handles

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    Notification Delivery from AR Syste

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    In the following sample nfy configu

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    What Is Full Text Search?Full Text

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    Using the Ignore Words ListYou can

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    The FTS engine uses the final searc

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    See “FTS Issues When Performing S

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    ■■■someone turns aroundsomeon

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    How QBE Settings Affect FTSEnter a

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    For example, you could perform a se

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    When you are performing a full text

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    Figure 4-1User Form3. Select the Fu

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    3. Select from the following option

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    Configuring FTS OptionsIn both accr

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    Table 4-2 Effects of FTS Search Opt

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    ■■turningturnaboutModifying the

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    If you install the AR System server

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    The FTS index for a field is automa

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    Figure 4-7Results List Fields Tab3.

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    4-34 Action Request System Administ

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    Using Electronic Mail to Submit Req

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    Setting Up the Mail HandlerThere ar

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    Setting Up the Mail HandlerTable 5-

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    Starting the Mail HandlerStarting t

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    Using Mail TemplatesGenerating Mail

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    Using Mail TemplatesThe AR-Message-

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    Additional Configuration File Optio

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    Preparing the Electronic Mail Templ

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    Preparing the Electronic Mail Templ

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    Using Electronic Mail for Notificat

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    Email Notifications For UNIX Server

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    Setting Up a Windows NT Account3. C

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    Additional Troubleshooting TipsAddi

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    Chapter 6Dynamic Data ExchangeThis

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    DDE Time-Out SettingsDDE Time-Out S

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    Example Program and BufferThe name

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    Example Program and Buffer// Get th

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    Example Program and Buffer; // give

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    Microsoft Excel ExampleThe key word

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    Microsoft Excel ExampleFigure 6-2Sa

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    Microsoft Excel ExampleFigure 6-4Sa

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    Microsoft Word ExampleThere are fou

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    Microsoft Word ExampleIn the sample

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    Microsoft Word ExampleFigure 6-10Sa

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    DDE and Reports2. Using a text edit

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    DDE and ReportsThe following exampl

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    Combining Other Application’s Fea

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    6. Name the form OLE-Testform and s

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    1. Select OLE Automation from the N

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    ➤ Creating an OLE Automation Acti

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    11. Click Add Action and save the a

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    1. Select the last OLE Automation i

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    1. Select the last OLE Automation i

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    Ensure that you distribute the loca

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    Linking to an ActiveX ControlCreati

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    7-22 Action Request System Administ

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    OverviewA production application is

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    Changing Menu ListsChanging Menu Li

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    Manual Changes4. Delete the product

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    Chapter 9Technical EssaysThe techni

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    Access Control ProcessTo support ce

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    Overview4. Ensure that the Server I

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    OverviewOverviewTo migrate your AR

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    Overview4. Select all filters, acti

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    Overview➤3. If desired, format th

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    The MacroDetermine the field or fie

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    Changing the Next Available ID for

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    SQL DatabasesINFORMIX Database Exam

  • Page 233 and 234: Flat-File Databases2. In that file,
  • Page 235 and 236: The Request ID Field➤Changing the
  • Page 237 and 238: Changing Existing Request ID Field
  • Page 239 and 240: Changing Existing Request ID Field
  • Page 241 and 242: Changing Existing Request ID Field
  • Page 243 and 244: Changing Existing Request ID Field
  • Page 245 and 246: Chapter 10Using the Remedy ODBC Dri
  • Page 247 and 248: Using Crystal Reports with the AR S
  • Page 249 and 250: Selecting Report Fields in Crystal
  • Page 251 and 252: Understanding Considerations for Jo
  • Page 253 and 254: Appendix AAR System Configuration F
  • Page 255 and 256: ar.conf (ar.cfg)ar.conf (ar.cfg)Des
  • Page 257 and 258: ar.conf (ar.cfg)Crossref-Blank-Pass
  • Page 259 and 260: ar.conf (ar.cfg)Distributed-RPC-Soc
  • Page 261 and 262: ar.conf (ar.cfg)FullText-License-Ti
  • Page 263 and 264: ar.conf (ar.cfg)Max-Entries-Per-Que
  • Page 265 and 266: ar.conf (ar.cfg)Submitter-Mode:A co
  • Page 267 and 268: ardb.conf (ardb.cfg)ardb.conf (ardb
  • Page 269 and 270: nfy.conf (nfy.cfg)nfy.conf (nfy.cfg
  • Page 271 and 272: ar.iniThread-Log-File:Windows NT on
  • Page 273 and 274: Appendix BAR System Server Utilitie
  • Page 275 and 276: arcache (arcache.exe)-GSpecifies th
  • Page 277 and 278: arimportarimportDescriptionSynopsis
  • Page 279 and 280: armaild (armailex.exe)OptionsThe fo
  • Page 281 and 282: armaild (armailex.exe)Reply-Failure
  • Page 283: arreload (arreload.exe)arreload (ar
  • Page 287 and 288: arserverd (arserver.exe)arserverd (
  • Page 289 and 290: arservftd (UNIX Only)arservftd (UNI
  • Page 291 and 292: ntserverd (ntservd.exe) and ntsendd
  • Page 293 and 294: ntserverd (ntservd.exe) and ntsendd
  • Page 295 and 296: Glossaryaccess controlaccess permis
  • Page 297 and 298: Assignee Group groupattachmentbutto
  • Page 299 and 300: dynamic menuentryescalationA menu t
  • Page 301 and 302: guest userguidehidden fieldAn unreg
  • Page 303 and 304: angeread licensereal data typeRemed
  • Page 305 and 306: toolbartoolbar buttontrimtrim data
  • Page 307 and 308: IndexAaccess control, troubleshooti
  • Page 309 and 310: equests, submitting 5-11searching 5
  • Page 311 and 312: modifying 5-13searching via email 5
  • Page 313 and 314: multiprocessingadministering 3-2des
  • Page 315 and 316: Index-9
  • Page 317 and 318: Reader ResponseAction Request Syste
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