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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

forms and fields for

forms and fields for 10-6report fields in 10-5setting up 10-3using 10-1Ddataarchiving 1-19exporting 9-7importing 9-8databasesadministrator extensions 1-19date conversion 9-10flat-file 9-18INFORMIX 9-17, 9-25ardb configuration file 1-22date/time format 9-11MS SQL Server 9-18, 9-27Oracle 9-17, 9-26, 9-29ardb configuration file 1-22date/time format 9-11performance tuning 1-8SQL Server 9-16ardb configuration file 1-23date/time format 9-10Sybase 9-18, 9-27ardb configuration file 1-23date/time format 9-10time conversion 9-10date/time format 9-10, 9-11, A-20dates, converting 9-10DDEactive links 6-2assigning value in active link 6-10executing macros 6-2functionality 6-2key word 6-11Remedy User 6-3reports 6-22server name 6-3time-out setting 6-3DDE examplesExcel 6-9, 6-11Program and Buffer 6-5Visual Basic 6-10Word 6-9, 6-17DDE fieldsApplication 6-4, 6-23Command 6-24Format 6-23Path 6-23ProgramPath 6-4Topic 6-23XFRDATA 6-24DDE parameterscommand 6-10item 6-10macro_name 6-4macro_path 6-4parametername 6-5value 6-5pathtoprogram 6-10servicename 6-10topic 6-10DDE.ini file 6-22Default-Password email option 5-5Default-Schema email option 5-5Default-Server email option 5-5Default-User email option 5-6definitionsexporting 9-7importing 9-8development environmentchangingfields 8-4menus 8-5movingexport/import 8-6manual changes 8-7testing 8-2values, enumerated 8-3diaryfields 1-7order in Remedy User A-20disabling Full Text Search 4-20distributed mapping log file 2-13documents, in the AR System 6-17DoExecMacro DDE topic 6-4Eemailaddress, establishing 5-4armaild utility 2-15, 5-2, B-6command options 5-10comment block 5-11fields 5-12header block 5-11mail handler 5-4notifications 5-21Index-2 Action Request System Administrator’s Guide, Volume 2

equests, submitting 5-11searching 5-14table of options 5-5email optionsAddress 5-4, 5-5Default-Password 5-5Default-Schema 5-5Default-Server 5-5Default-User 5-6Include-Original-On-Failure 5-6Include-Original-On-Success 5-6Poll-Interval 5-6Reply-Failure 5-7Reply-Success 5-7Required-Schema 5-8Required-Server 5-8SaveSentItem 5-8setting 5-5email templatescreating 5-11exporting 5-12generating 5-11modifying 5-13using 5-10enabling Full Text Search 4-20enumerated values 8-3error log file 2-3escalations 1-6, 1-16designing 1-16log file 2-10, 3-15server 3-17exportingdata 9-7definitions 9-7mail templates 5-12Ffast serversadministering 3-11setting 3-17Field Properties dialog box 4-29fields 1-15Crystal Reports 10-6designing 1-15diary 1-7indexing 4-13, 4-29modifying 8-4values, pushing 9-12file configurations A-1ar A-2ar.cfg A-3ar.conf A-3ardb.cfg 1-20, A-15ardb.conf 1-20, A-15nfy.cfg 3-35, A-17nfy.conf 3-35, A-17file logsAPI 2-11ar_install.log 2-2arerror.log 2-3arErrorLog 2-2arft.log 4-16arinstall.log 2-2distributed mapping 2-13escalation 2-10filter 2-6Full Text Search 2-14SQL 2-4thread 2-12user 2-7filesnfylogin.0 3-32, 3-33nfylogu 3-32filters 1-16designing 1-16log file 2-6Flashboardsserver 3-12using 1-3flat-file database 9-18Format DDE field 6-23formsdesigning 1-15pushing field values 9-12views 1-15Full Text Searcharft.log, using to debug 4-16arservftd utility 4-15capabilities 4-2case 4-21configuring 4-19disabling 4-20enabling 4-20fields, indexing 4-13, 4-28, 4-29Ignore Words list 4-21indexes 4-13managing 4-16rebuilding 4-21, 4-28size, estimating 4-30licenses, fixed and floating 4-4Index-3

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    © 1991-1998 by Remedy Corporation.

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    AR System Components...............

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    Using FTS..........................

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    GlossaryIndexarservtcd (UNIX Only).

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    Creating an OLE Automation Action L

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    xiv Action Request System Administr

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    Chapter 3, “AR System Servers,”

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    The Action Request System Error Mes

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    Gathering Performance InformationIf

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    Using AR System Log Files to Gather

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    Avoid Macros in Run Process Actions

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    ■■■■Notification serverArch

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    With a shared cache, AR System serv

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    For example, if you run an administ

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    ■For searches that reference inde

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    To improve active link performance,

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    Consider indexing the Status field

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    To extend the SQL statement when fo

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    Example ardb Configuration FilesThe

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    1-24 Action Request System Administ

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    Installation LogsThe AR System gene

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    Whenever a mode is activated or the

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    ORA-00001: unique constraint (ARADM

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    This log enables you to see who is

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    Escalation LogThe escalation log tr

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    Thread Log (Windows NT)The thread l

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    Pending type -- 1 Source Schema --

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    2-16 Action Request System Administ

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    How the arservtcd Process Administe

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    A warning message appears. Stopping

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    ■■■Installation log—A file

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    The following are additional resour

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    ■Gains—It provides a distinct a

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    Remedy User operations that use lis

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    4. If you must run your server on a

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    If you specify a value for Server-N

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    ■■If you activated the escalati

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    Client tools and AR System servers

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    Firewall 1 Firewall 2Notificationse

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    vServerThreads/ProcessesTCD ServerF

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    ➤Configuring Windows Clients for

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    ■If you want the notification ser

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    • To set ARTCPPORT:#include main(

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    On Windows NT, ntservd.exe handles

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    Notification Delivery from AR Syste

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    In the following sample nfy configu

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    What Is Full Text Search?Full Text

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    Using the Ignore Words ListYou can

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    The FTS engine uses the final searc

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    See “FTS Issues When Performing S

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    ■■■someone turns aroundsomeon

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    How QBE Settings Affect FTSEnter a

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    For example, you could perform a se

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    When you are performing a full text

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    Figure 4-1User Form3. Select the Fu

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    3. Select from the following option

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    Configuring FTS OptionsIn both accr

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    Table 4-2 Effects of FTS Search Opt

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    ■■turningturnaboutModifying the

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    If you install the AR System server

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    The FTS index for a field is automa

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    Figure 4-7Results List Fields Tab3.

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    4-34 Action Request System Administ

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    Using Electronic Mail to Submit Req

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    Setting Up the Mail HandlerThere ar

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    Setting Up the Mail HandlerTable 5-

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    Starting the Mail HandlerStarting t

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    Using Mail TemplatesGenerating Mail

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    Using Mail TemplatesThe AR-Message-

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    Additional Configuration File Optio

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    Preparing the Electronic Mail Templ

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    Preparing the Electronic Mail Templ

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    Using Electronic Mail for Notificat

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    Email Notifications For UNIX Server

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    Setting Up a Windows NT Account3. C

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    Additional Troubleshooting TipsAddi

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    Chapter 6Dynamic Data ExchangeThis

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    DDE Time-Out SettingsDDE Time-Out S

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    Example Program and BufferThe name

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    Example Program and Buffer// Get th

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    Example Program and Buffer; // give

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    Microsoft Excel ExampleThe key word

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    Microsoft Excel ExampleFigure 6-2Sa

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    Microsoft Excel ExampleFigure 6-4Sa

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    Microsoft Word ExampleThere are fou

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    Microsoft Word ExampleIn the sample

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    Microsoft Word ExampleFigure 6-10Sa

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    DDE and Reports2. Using a text edit

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    DDE and ReportsThe following exampl

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    Combining Other Application’s Fea

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    6. Name the form OLE-Testform and s

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    1. Select OLE Automation from the N

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    ➤ Creating an OLE Automation Acti

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    11. Click Add Action and save the a

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    1. Select the last OLE Automation i

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    1. Select the last OLE Automation i

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    Ensure that you distribute the loca

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    Linking to an ActiveX ControlCreati

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    7-22 Action Request System Administ

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    OverviewA production application is

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    Changing Menu ListsChanging Menu Li

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    Manual Changes4. Delete the product

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    Chapter 9Technical EssaysThe techni

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    Access Control ProcessTo support ce

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    Overview4. Ensure that the Server I

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    OverviewOverviewTo migrate your AR

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    Overview4. Select all filters, acti

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    Overview➤3. If desired, format th

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    The MacroDetermine the field or fie

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    Changing the Next Available ID for

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    SQL DatabasesINFORMIX Database Exam

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    Flat-File Databases2. In that file,

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    The Request ID Field➤Changing the

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    Changing Existing Request ID Field

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    Changing Existing Request ID Field

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    Changing Existing Request ID Field

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    Changing Existing Request ID Field

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    Chapter 10Using the Remedy ODBC Dri

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    Using Crystal Reports with the AR S

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    Selecting Report Fields in Crystal

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    Understanding Considerations for Jo

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    Appendix AAR System Configuration F

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    ar.conf (ar.cfg)ar.conf (ar.cfg)Des

  • Page 257 and 258: ar.conf (ar.cfg)Crossref-Blank-Pass
  • Page 259 and 260: ar.conf (ar.cfg)Distributed-RPC-Soc
  • Page 261 and 262: ar.conf (ar.cfg)FullText-License-Ti
  • Page 263 and 264: ar.conf (ar.cfg)Max-Entries-Per-Que
  • Page 265 and 266: ar.conf (ar.cfg)Submitter-Mode:A co
  • Page 267 and 268: ardb.conf (ardb.cfg)ardb.conf (ardb
  • Page 269 and 270: nfy.conf (nfy.cfg)nfy.conf (nfy.cfg
  • Page 271 and 272: ar.iniThread-Log-File:Windows NT on
  • Page 273 and 274: Appendix BAR System Server Utilitie
  • Page 275 and 276: arcache (arcache.exe)-GSpecifies th
  • Page 277 and 278: arimportarimportDescriptionSynopsis
  • Page 279 and 280: armaild (armailex.exe)OptionsThe fo
  • Page 281 and 282: armaild (armailex.exe)Reply-Failure
  • Page 283 and 284: arreload (arreload.exe)arreload (ar
  • Page 285 and 286: arservdsd (UNIX Only)arservdsd (UNI
  • Page 287 and 288: arserverd (arserver.exe)arserverd (
  • Page 289 and 290: arservftd (UNIX Only)arservftd (UNI
  • Page 291 and 292: ntserverd (ntservd.exe) and ntsendd
  • Page 293 and 294: ntserverd (ntservd.exe) and ntsendd
  • Page 295 and 296: Glossaryaccess controlaccess permis
  • Page 297 and 298: Assignee Group groupattachmentbutto
  • Page 299 and 300: dynamic menuentryescalationA menu t
  • Page 301 and 302: guest userguidehidden fieldAn unreg
  • Page 303 and 304: angeread licensereal data typeRemed
  • Page 305 and 306: toolbartoolbar buttontrimtrim data
  • Page 307: IndexAaccess control, troubleshooti
  • Page 311 and 312: modifying 5-13searching via email 5
  • Page 313 and 314: multiprocessingadministering 3-2des
  • Page 315 and 316: Index-9
  • Page 317 and 318: Reader ResponseAction Request Syste
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