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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

menus 1-14NOT operations

menus 1-14NOT operations 1-5qualifying 1-5set fieldsactions 1-16operations 1-7shared cache 1-9SQL menus 1-14tips 1-4user actions 1-13pictures in the AR System 7-2Poll-Interval email option 5-6port numbers 3-22preserving Request ID field 9-22private servers 3-13process actions 1-17process actions, designing 1-17processes, administering multiple server 3-2production environmentbackup 8-5changingfields 8-4menus 8-5testing 8-8upgrading 8-2values, enumerated 8-3ProgramPath DDE field 6-4properties, indexing for Full Text Search 4-28, 4-29QQBE match 1-4QBE settings 4-12Rreindexing Full Text Search 4-14, 4-21Remedy Mail ServerMicrosoft Exchange 5-24troubleshooting 5-27Windows NT account with armail 5-24Remedy ODBC driver, see ODBCRemedy Usercolors in A-20date formats in A-20DDE path 6-3diary order in A-20renaming, server 9-4Reply-Failure email option 5-7Reply-Success email option 5-7reportsDDE Application 6-23DDE Command 6-24DDE Format 6-23DDE Path 6-23DDE Topic 6-23DDE XFRDATA 6-24fields in Crystal Reports 10-5Request ID fieldchanging length or prefix 9-20preserving existing 9-22Required-Schema email option 5-8Required-Server email option 5-8Results List Fields tab 4-31, 4-32RPCsocket numbers (servers) 3-10time-out 1-1, 1-2RunMacro DDE function 6-4SSaveSentItem email option 5-8searchesdesigning 1-13email 5-14menus 1-14NOT operations 1-5options for full text search 4-21qualifying 1-5Server Information dialog box 4-28Full Text Search 4-19multiple servers 3-17serversaccess without portmapper 3-18UNIX client configuration 3-29Windows client configuration 3-27administration 3-2, 3-10armailMicrosoft Exchange, using with 5-24troubleshooting 5-27armaild utility 5-2arserverd utility 3-8, 4-16arservftd utility 4-15arservtcd utility 3-2, 4-16configuring 3-16DDE name 6-3error log file 2-3escalation, setting 3-17fast 3-11, 3-17Flashboards 3-12list 3-11, 3-17lock files 3-14log files 3-15Index-6 Action Request System Administrator’s Guide, Volume 2

multiprocessingadministering 3-2design 3-8setting 3-16namechanging 9-4specifying 3-15new, migrating to 9-6notification 3-19performance tuning 1-18, 3-8port numbers, assigning 3-22private 3-13RPC socket numbers 3-10search options, configuring full text search 4-22sockets 3-10thread log for Windows NT 3-15UNIXadministering 3-6lock files 3-14logging server activity 3-7multiple processes 3-8starting 3-6stopping 3-6synchronizing 3-7utilities B-1Windows NTadministering 3-3logging server activity 3-5multiple threads 3-8private, starting 3-13starting 3-4stopping 3-3Windows NT account with armail 5-24servicename DDE parameter 6-10set fieldsactions 1-16operations 1-7set fields actions, designing 1-16setting upCrystal Reports 10-3Windows NT Account 5-24shared cache 1-9socket numbers (servers) 3-10sorting records by weight 4-3spell checkers in the AR System 7-2spreadsheets in the AR System 7-2spreadsheets, in the AR System 6-11SQLcommands 9-25, 9-28CREATE statement 1-21databases 9-16log file 2-4, 3-15menus 1-14SQL Server databaseardb configuration file 1-23date/time format 9-10starting mail handler (armaild) 5-9Status-History table 9-28submitting requests through email 5-11Sybase database 9-18, 9-27ardb configuration file 1-23date/time format 9-10Ttechnical essaysAR System dates, converting 9-10field values, pushing 9-12new server, migrating to a 9-6Next Available ID, changing 9-15Request ID field, changing length or prefix 9-20server name, changing a 9-4templates 5-11testing development environment 8-2text fields, long 1-7third-party applications and macros 6-3thread logfile 2-12Windows NT server 3-15time conversion 9-10time-out 1-1, 1-2time-out setting, DDE 6-3Topic DDE field 6-23topic DDE parameter 6-10troubleshootingaccess control problems 9-2armail 5-27Uupgrading production environment 8-2user log file 2-7user login for notifier 3-32, 3-33utilitiesarcache 2-15, B-2arimport B-5armail.exe B-6armaild 2-15, 5-4, B-6arreload 2-15, B-11arservdsd 2-13arserver.exe 3-33, B-15arserverd 1-10, 2-3, 3-32, B-13, B-15Index-7

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    © 1991-1998 by Remedy Corporation.

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    AR System Components...............

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    Using FTS..........................

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    GlossaryIndexarservtcd (UNIX Only).

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    Creating an OLE Automation Action L

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    xiv Action Request System Administr

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    Chapter 3, “AR System Servers,”

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    The Action Request System Error Mes

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    Gathering Performance InformationIf

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    Using AR System Log Files to Gather

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    Avoid Macros in Run Process Actions

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    ■■■■Notification serverArch

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    With a shared cache, AR System serv

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    For example, if you run an administ

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    ■For searches that reference inde

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    To improve active link performance,

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    Consider indexing the Status field

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    To extend the SQL statement when fo

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    Example ardb Configuration FilesThe

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    1-24 Action Request System Administ

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    Installation LogsThe AR System gene

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    Whenever a mode is activated or the

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    ORA-00001: unique constraint (ARADM

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    This log enables you to see who is

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    Escalation LogThe escalation log tr

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    Thread Log (Windows NT)The thread l

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    Pending type -- 1 Source Schema --

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    2-16 Action Request System Administ

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    How the arservtcd Process Administe

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    A warning message appears. Stopping

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    ■■■Installation log—A file

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    The following are additional resour

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    ■Gains—It provides a distinct a

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    Remedy User operations that use lis

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    4. If you must run your server on a

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    If you specify a value for Server-N

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    ■■If you activated the escalati

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    Client tools and AR System servers

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    Firewall 1 Firewall 2Notificationse

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    vServerThreads/ProcessesTCD ServerF

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    ➤Configuring Windows Clients for

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    ■If you want the notification ser

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    • To set ARTCPPORT:#include main(

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    On Windows NT, ntservd.exe handles

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    Notification Delivery from AR Syste

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    In the following sample nfy configu

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    What Is Full Text Search?Full Text

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    Using the Ignore Words ListYou can

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    The FTS engine uses the final searc

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    See “FTS Issues When Performing S

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    ■■■someone turns aroundsomeon

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    How QBE Settings Affect FTSEnter a

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    For example, you could perform a se

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    When you are performing a full text

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    Figure 4-1User Form3. Select the Fu

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    3. Select from the following option

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    Configuring FTS OptionsIn both accr

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    Table 4-2 Effects of FTS Search Opt

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    ■■turningturnaboutModifying the

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    If you install the AR System server

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    The FTS index for a field is automa

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    Figure 4-7Results List Fields Tab3.

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    4-34 Action Request System Administ

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    Using Electronic Mail to Submit Req

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    Setting Up the Mail HandlerThere ar

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    Setting Up the Mail HandlerTable 5-

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    Starting the Mail HandlerStarting t

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    Using Mail TemplatesGenerating Mail

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    Using Mail TemplatesThe AR-Message-

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    Additional Configuration File Optio

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    Preparing the Electronic Mail Templ

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    Preparing the Electronic Mail Templ

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    Using Electronic Mail for Notificat

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    Email Notifications For UNIX Server

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    Setting Up a Windows NT Account3. C

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    Additional Troubleshooting TipsAddi

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    Chapter 6Dynamic Data ExchangeThis

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    DDE Time-Out SettingsDDE Time-Out S

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    Example Program and BufferThe name

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    Example Program and Buffer// Get th

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    Example Program and Buffer; // give

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    Microsoft Excel ExampleThe key word

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    Microsoft Excel ExampleFigure 6-2Sa

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    Microsoft Excel ExampleFigure 6-4Sa

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    Microsoft Word ExampleThere are fou

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    Microsoft Word ExampleIn the sample

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    Microsoft Word ExampleFigure 6-10Sa

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    DDE and Reports2. Using a text edit

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    DDE and ReportsThe following exampl

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    Combining Other Application’s Fea

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    6. Name the form OLE-Testform and s

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    1. Select OLE Automation from the N

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    ➤ Creating an OLE Automation Acti

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    11. Click Add Action and save the a

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    1. Select the last OLE Automation i

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    1. Select the last OLE Automation i

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    Ensure that you distribute the loca

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    Linking to an ActiveX ControlCreati

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    7-22 Action Request System Administ

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    OverviewA production application is

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    Changing Menu ListsChanging Menu Li

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    Manual Changes4. Delete the product

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    Chapter 9Technical EssaysThe techni

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    Access Control ProcessTo support ce

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    Overview4. Ensure that the Server I

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    OverviewOverviewTo migrate your AR

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    Overview4. Select all filters, acti

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    Overview➤3. If desired, format th

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    The MacroDetermine the field or fie

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    Changing the Next Available ID for

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    SQL DatabasesINFORMIX Database Exam

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    Flat-File Databases2. In that file,

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    The Request ID Field➤Changing the

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    Changing Existing Request ID Field

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    Changing Existing Request ID Field

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    Changing Existing Request ID Field

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    Changing Existing Request ID Field

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    Chapter 10Using the Remedy ODBC Dri

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    Using Crystal Reports with the AR S

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    Selecting Report Fields in Crystal

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    Understanding Considerations for Jo

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    Appendix AAR System Configuration F

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    ar.conf (ar.cfg)ar.conf (ar.cfg)Des

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    ar.conf (ar.cfg)Crossref-Blank-Pass

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    ar.conf (ar.cfg)Distributed-RPC-Soc

  • Page 261 and 262: ar.conf (ar.cfg)FullText-License-Ti
  • Page 263 and 264: ar.conf (ar.cfg)Max-Entries-Per-Que
  • Page 265 and 266: ar.conf (ar.cfg)Submitter-Mode:A co
  • Page 267 and 268: ardb.conf (ardb.cfg)ardb.conf (ardb
  • Page 269 and 270: nfy.conf (nfy.cfg)nfy.conf (nfy.cfg
  • Page 271 and 272: ar.iniThread-Log-File:Windows NT on
  • Page 273 and 274: Appendix BAR System Server Utilitie
  • Page 275 and 276: arcache (arcache.exe)-GSpecifies th
  • Page 277 and 278: arimportarimportDescriptionSynopsis
  • Page 279 and 280: armaild (armailex.exe)OptionsThe fo
  • Page 281 and 282: armaild (armailex.exe)Reply-Failure
  • Page 283 and 284: arreload (arreload.exe)arreload (ar
  • Page 285 and 286: arservdsd (UNIX Only)arservdsd (UNI
  • Page 287 and 288: arserverd (arserver.exe)arserverd (
  • Page 289 and 290: arservftd (UNIX Only)arservftd (UNI
  • Page 291 and 292: ntserverd (ntservd.exe) and ntsendd
  • Page 293 and 294: ntserverd (ntservd.exe) and ntsendd
  • Page 295 and 296: Glossaryaccess controlaccess permis
  • Page 297 and 298: Assignee Group groupattachmentbutto
  • Page 299 and 300: dynamic menuentryescalationA menu t
  • Page 301 and 302: guest userguidehidden fieldAn unreg
  • Page 303 and 304: angeread licensereal data typeRemed
  • Page 305 and 306: toolbartoolbar buttontrimtrim data
  • Page 307 and 308: IndexAaccess control, troubleshooti
  • Page 309 and 310: equests, submitting 5-11searching 5
  • Page 311: modifying 5-13searching via email 5
  • Page 315 and 316: Index-9
  • Page 317 and 318: Reader ResponseAction Request Syste
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