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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

To improve active link

To improve active link performance, improve active link conditions. Wherepossible, simplify the qualification for active links. Also, you can choose tohave an active link activate for more than one type of operation. This is moreefficient than designing two active links that are identical other than theirExecute On selection. For example, you might want your users to have theoption of clicking a button or pressing Return to open a selection menu list.Design both of these Execute On actions in the same active link.Designing FiltersTo improve filter performance, improve filter conditions. Where possible,simplify the qualification, and combine filters that use the same qualification.Use the filter log to identify when filters are run and the actions the filterstake. You might learn that an active link is better suited for the purpose. Turnoff the log after analysis, or the log occupies disk space and can slow systemperformance.Designing Set Fields ActionsFor active links, filters, and escalations, you can specify set fields actions thatsubmit a search to the server. Avoid putting slow searches in set fields actions,especially if workflow executes the search frequently. For efficient searches,define where the system looks for the data. Though less important toperformance than a well-defined search, you can improve performance bydesigning your set fields actions to retrieve only the columns needed.Designing EscalationsThe following guidelines help you design efficient escalations:■■■■Keep the number of escalations to the minimum required for yourworkflow.Try to run escalations only on indexed fields.Streamline your escalations by including all available criteria in thequalification. By limiting the search, your escalations run faster.Stagger your escalations to run at different times. Escalations that runsimultaneously can impact the performance of your AR System,especially during work hours.1-16 Action Request System Administrator’s Guide, Volume 2

Indexes■If you have many escalations that run frequently, use theMulti-Processing Server feature to enable a server dedicated only toescalations.Watch for the following escalation performance issues:■ Unqualified escalations run against every record for the form, takingmuch time to complete.■■Escalations that are set to run at an interval shorter than the timerequired for the escalation operation.Allow your escalations the time they need to complete before the nextescalation activates.Escalations that return many items and have many resulting actionsdefined.Streamline your escalation search to limit performance impact.Use the escalation log to identify the times escalations run, how long theytake to complete, and the types of actions your escalations perform.Remember that an escalation can modify a request.Designing $PROCESS$ ActionsYou can execute $PROCESS$ actions from active links, filters, and escalations.Be aware that $PROCESS$ actions block other transactions until the $PROCESS$action is complete.To improve performance, have one $PROCESS$ action execute one resourcedemandingcommand and return the results to a file. The remaining$PROCESS$ actions can retrieve data from the file, rather than executing moreresource-consuming operations. For example, if you are setting five fields,write this data to a temporary file with the first $PROCESS$ operation, andhave the remaining $PROCESS$ operations retrieve the data from the file.IndexesThe goal of indexing is to limit the number of requests searched in an SQLdatabase. Index fields in a form that are frequently searched. You can createmultiple indexes for a form.Performance Issues 1-17

  • Page 2 and 3: © 1991-1998 by Remedy Corporation.
  • Page 4 and 5: AR System Components...............
  • Page 6 and 7: Using FTS..........................
  • Page 10 and 11: GlossaryIndexarservtcd (UNIX Only).
  • Page 12 and 13: Creating an OLE Automation Action L
  • Page 14 and 15: xiv Action Request System Administr
  • Page 16 and 17: Chapter 3, “AR System Servers,”
  • Page 18 and 19: The Action Request System Error Mes
  • Page 22 and 23: Gathering Performance InformationIf
  • Page 24 and 25: Using AR System Log Files to Gather
  • Page 26 and 27: Avoid Macros in Run Process Actions
  • Page 28 and 29: ■■■■Notification serverArch
  • Page 30 and 31: With a shared cache, AR System serv
  • Page 32 and 33: For example, if you run an administ
  • Page 34 and 35: ■For searches that reference inde
  • Page 38 and 39: Consider indexing the Status field
  • Page 40 and 41: To extend the SQL statement when fo
  • Page 42 and 43: Example ardb Configuration FilesThe
  • Page 44 and 45: 1-24 Action Request System Administ
  • Page 46 and 47: Installation LogsThe AR System gene
  • Page 48 and 49: Whenever a mode is activated or the
  • Page 50 and 51: ORA-00001: unique constraint (ARADM
  • Page 52 and 53: This log enables you to see who is
  • Page 54 and 55: Escalation LogThe escalation log tr
  • Page 56 and 57: Thread Log (Windows NT)The thread l
  • Page 58 and 59: Pending type -- 1 Source Schema --
  • Page 60 and 61: 2-16 Action Request System Administ
  • Page 62 and 63: How the arservtcd Process Administe
  • Page 64 and 65: A warning message appears. Stopping
  • Page 66 and 67: ■■■Installation log—A file
  • Page 68 and 69: The following are additional resour
  • Page 70 and 71: ■Gains—It provides a distinct a
  • Page 72 and 73: Remedy User operations that use lis
  • Page 74 and 75: 4. If you must run your server on a
  • Page 76 and 77: If you specify a value for Server-N
  • Page 78 and 79: ■■If you activated the escalati
  • Page 80 and 81: Client tools and AR System servers
  • Page 82 and 83: Firewall 1 Firewall 2Notificationse
  • Page 84 and 85: vServerThreads/ProcessesTCD ServerF
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    ➤Configuring Windows Clients for

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    ■If you want the notification ser

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    • To set ARTCPPORT:#include main(

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    On Windows NT, ntservd.exe handles

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    Notification Delivery from AR Syste

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    In the following sample nfy configu

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    What Is Full Text Search?Full Text

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    Using the Ignore Words ListYou can

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    The FTS engine uses the final searc

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    See “FTS Issues When Performing S

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    ■■■someone turns aroundsomeon

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    How QBE Settings Affect FTSEnter a

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    For example, you could perform a se

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    When you are performing a full text

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    Figure 4-1User Form3. Select the Fu

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    3. Select from the following option

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    Configuring FTS OptionsIn both accr

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    Table 4-2 Effects of FTS Search Opt

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    ■■turningturnaboutModifying the

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    If you install the AR System server

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    The FTS index for a field is automa

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    Figure 4-7Results List Fields Tab3.

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    4-34 Action Request System Administ

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    Using Electronic Mail to Submit Req

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    Setting Up the Mail HandlerThere ar

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    Setting Up the Mail HandlerTable 5-

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    Starting the Mail HandlerStarting t

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    Using Mail TemplatesGenerating Mail

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    Using Mail TemplatesThe AR-Message-

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    Additional Configuration File Optio

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    Preparing the Electronic Mail Templ

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    Preparing the Electronic Mail Templ

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    Using Electronic Mail for Notificat

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    Email Notifications For UNIX Server

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    Setting Up a Windows NT Account3. C

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    Additional Troubleshooting TipsAddi

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    Chapter 6Dynamic Data ExchangeThis

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    DDE Time-Out SettingsDDE Time-Out S

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    Example Program and BufferThe name

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    Example Program and Buffer// Get th

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    Example Program and Buffer; // give

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    Microsoft Excel ExampleThe key word

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    Microsoft Excel ExampleFigure 6-2Sa

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    Microsoft Excel ExampleFigure 6-4Sa

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    Microsoft Word ExampleThere are fou

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    Microsoft Word ExampleIn the sample

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    Microsoft Word ExampleFigure 6-10Sa

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    DDE and Reports2. Using a text edit

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    DDE and ReportsThe following exampl

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    Combining Other Application’s Fea

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    6. Name the form OLE-Testform and s

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    1. Select OLE Automation from the N

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    ➤ Creating an OLE Automation Acti

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    11. Click Add Action and save the a

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    1. Select the last OLE Automation i

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    1. Select the last OLE Automation i

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    Ensure that you distribute the loca

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    Linking to an ActiveX ControlCreati

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    7-22 Action Request System Administ

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    OverviewA production application is

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    Changing Menu ListsChanging Menu Li

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    Manual Changes4. Delete the product

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    Chapter 9Technical EssaysThe techni

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    Access Control ProcessTo support ce

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    Overview4. Ensure that the Server I

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    OverviewOverviewTo migrate your AR

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    Overview4. Select all filters, acti

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    Overview➤3. If desired, format th

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    The MacroDetermine the field or fie

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    Changing the Next Available ID for

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    SQL DatabasesINFORMIX Database Exam

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    Flat-File Databases2. In that file,

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    The Request ID Field➤Changing the

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    Changing Existing Request ID Field

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    Changing Existing Request ID Field

  • Page 241 and 242:

    Changing Existing Request ID Field

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    Changing Existing Request ID Field

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    Chapter 10Using the Remedy ODBC Dri

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    Using Crystal Reports with the AR S

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    Selecting Report Fields in Crystal

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    Understanding Considerations for Jo

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    Appendix AAR System Configuration F

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    ar.conf (ar.cfg)ar.conf (ar.cfg)Des

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    ar.conf (ar.cfg)Crossref-Blank-Pass

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    ar.conf (ar.cfg)Distributed-RPC-Soc

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    ar.conf (ar.cfg)FullText-License-Ti

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    ar.conf (ar.cfg)Max-Entries-Per-Que

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    ar.conf (ar.cfg)Submitter-Mode:A co

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    ardb.conf (ardb.cfg)ardb.conf (ardb

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    nfy.conf (nfy.cfg)nfy.conf (nfy.cfg

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    ar.iniThread-Log-File:Windows NT on

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    Appendix BAR System Server Utilitie

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    arcache (arcache.exe)-GSpecifies th

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    arimportarimportDescriptionSynopsis

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    armaild (armailex.exe)OptionsThe fo

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    armaild (armailex.exe)Reply-Failure

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    arreload (arreload.exe)arreload (ar

  • Page 285 and 286:

    arservdsd (UNIX Only)arservdsd (UNI

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    arserverd (arserver.exe)arserverd (

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    arservftd (UNIX Only)arservftd (UNI

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    ntserverd (ntservd.exe) and ntsendd

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    ntserverd (ntservd.exe) and ntsendd

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    Glossaryaccess controlaccess permis

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    Assignee Group groupattachmentbutto

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    dynamic menuentryescalationA menu t

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    guest userguidehidden fieldAn unreg

  • Page 303 and 304:

    angeread licensereal data typeRemed

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    toolbartoolbar buttontrimtrim data

  • Page 307 and 308:

    IndexAaccess control, troubleshooti

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    equests, submitting 5-11searching 5

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    modifying 5-13searching via email 5

  • Page 313 and 314:

    multiprocessingadministering 3-2des

  • Page 315 and 316:

    Index-9

  • Page 317 and 318:

    Reader ResponseAction Request Syste

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