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Admin. Guide Vol. 2 - NC State Remedy Implementation

Admin. Guide Vol. 2 - NC State Remedy Implementation

■■■Installation

■■■Installation log—A file (arinstall.log) that logs the steps for theinstallation of your AR System. It is located in c:\temp\arinstall.logby default.Thread log—A file that logs the threads started and restarted by ThreadManager.Error log—A file that logs all AR System error messages you encounter.It is named arerror.log. For more information about the arerror.logfile, see “Server Error Log” on page 2-3.Administering the AR System UNIX ServerThe following sections describe topics specific to administering the AR SystemUNIX Multi-Processing Server feature.Stopping the AR System UNIX ServerWhen you install the AR System, the install program automatically starts theserver. You then control and administer the server through the UNIXcommand line.➤Stopping UNIX Servers1. Log in as root.2. Type the following at the command line:# /bin/arsystem stop &Warning:Do not use the kill -9 command to stop the server. This mightleave your database in an inconsistent and unrecoverable state.Starting the AR System UNIX ServerStarting the arservtcd process starts all the fast, list, escalation,Flashboards, and private servers that have been configured. For moreinformation, see “Configuring the Multi-Processing Server Feature” on page3-16.3-6 Action Request System Administrator’s Guide, Volume 2

Using Signals with AR System UNIX Servers➤Starting UNIX Servers1. Log in as root.2. At the command line, type:# /bin/arsystem start &Using Signals with AR System UNIX ServersYou can use the following signals to control the behavior or your AR SystemUNIX processes:■■■■SIGHUP—Reloads the AR System data dictionary, rereads the license file,and rereads the ar configuration file for the specified process. At thecommand line, type:kill -HUP SIGTERM—Initiates a clean shutdown of the specified process. At thecommand line, type:kill -TERM SIGUSR1—Rereads the ar configuration file for the specified process. Atthe command line, type:kill -USR1 SIGUSR2—Rereads the license file for the specified process. At thecommand line, type:kill -USR2 Determine the process ID of the target process (such as arservtcd) by typing:ps -ef | grep Logging Server ActivityThe AR System server uses the SQL, filter, escalation, user, API, anddistributed mapping log files to track server activity, as described inChapter 2, “Log Files.” Administer these logs with Remedy Administrator.AR System Servers 3-7

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