3 years ago

PP presentation -

PP presentation -

Language proficiency:

Language proficiency: use of LSP

Language proficiency: use of LSPRegarding the use of LSP to enquire about various financial information, a majorityof 73 people (85%) answered that they were not able to ask questions in the locallanguage (about fees on credit card statements);10 people (12%) answered that they were able to ask questions in the locallanguage about fees on credit card statements;- 2 people (2%) chose the option: other (saying that sometimes they can askquestions on this aspects);-1 person didn’t answer this question.To ensure a basic level of needs addressability on the part of the Romanianfinancial and administrative system we need to make sure that clients can expresstheir enquiries, clearly and so ask for the help and support of institutions and theirrepresentatives.

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