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nn48111-111_09.02_10.3_experius_as_product_description

nn48111-111_09.02_10.3_experius_as_product_description

74 Services and

74 Services and featuresFeature descriptionIn this feature, a group of subscribers constitutes a Teen Service Groupwith one of the subscribers being Primary Line Subscriber and the othersbeing Teen Subscribers. Incoming calls to Teen Subscribers are routed toPrimary Subscriber’s User Endpoint (UE) with their Ring Tones, thereforeproviding a distinctive ringing on Primary Subscriber’s UE.Teen Service is implemented within a Teen Group structure. Teen Groupmembers, either Primary or Teen subscribers, have their ID/DN to bereached on a single terminal, and each Teen Service subscriber hearshis/her own provisioned distinctive ringing tone on that Single terminalwhen he/she is called with his/her DN/ID.Functional behavior• Teen Service Part: AS has teen service groups of Subscribers, suchthat group includes one Primary Subscriber and N Teen Subscribers.Terminations to Teen Subscribers will be routed to Primary Subscriberof that group. Both Primary and Teen Subscribers will be from thosewho have “Teen Service” option in their service package.• Distinctive Ringing part: Subscribers of AS who are assigned TeenService group have the capability to select a distinctive ring tone thatwill be signaled by Alert-info header in SIP INVITE request onterminations to that subscriberUniform Call DistributionUniform Call Distribution (UCD) is a feature that enables businesses toimprove call-completion rates by matching incoming calls to availableanswering locations. UCD service is typically used by organizations suchas service industries and catalog sales groups where a number ofanswering agents may equally serve incoming calls.The service provides even distribution of incoming calls to a specific ListedDirectory Number (LDN) or Uniform Resource Indicator (URI) over a groupof subscribers, or agents, associated with that LDN or URI. This group ofagents is called a Uniform Call Distribution (UCD) group. An agent can beassigned to only one group at a time.As calls to the LDN come in, each call is directed to the next (longest inidle state) agent in the agent queue. When all of the answering agents arebusy, the incoming calls are queued and the callers receive audible ringback and a recorded announcement about the delay. When one or moreactive agents in a UCD group are idle, a queue of these agents is formed.The call is presented to the agent in the group who has been idle for thelongest period of time.15 August 2014 EXPERiUS Application Server NN48111-111 09.02Copyright © 2010-2014 GENBAND. All Rights Reserved.

Services 75Agents may transfer calls within their own group. Agents may not transfercalls to another UCD group. If an agent transfers a call, the agent is thenavailable to receive another UCD call.Agents can toggle their status (either active or inactive) as an answeringagent for the LDN by dialing a feature code or by using the PA interface.When the status of a UCD agent is active, calls to the LDN are directed tothat agent. When the status of a UCD agent is inactive, calls to the LDNare not directed to that agent. Other members of the group are aware ofthe agent's status only when the agent receives a call placed to that UCDgroup.Agents in a UCD group also have their own directory numbers and URIs.Calls placed to an agent's personal directory number (PDN) or URI arealways directed to that agent.The status of agents in a UCD group is checkpointed after a call isconnected to an agent in case of a possible fail over. This ensures that thestatus of each agent is preserved. For dead office recovery, all agentstatuses are preserved.When a UCD group receives an error response from any of its agents, thegroup sets the agent as unavailable to prevent call forwarding repeatedlyto that agent. After one minute, the agent's status is automatically set asidle and able to receive UCD calls.VoLTE/MMTELThis section describes GSMA IR.92 and GSMA IR.64 support.IR.92 SupportThis feature provides MMTEL services to mobile users, as defined inGSMA IR.92 VoLTE specification. With the introduction of this feature,users are able to use the MMTEL services with their mobile devices andare able to configure those services through their mobile user interface(with Ut signaling). Service programming appears in their Personal Agent(PA) routing rules.The specific services provided with this feature include:• Communication Diversion (CDIV)• Communication Barring• Originating Identification Presentation (OIP); Originating IdentificationRestriction (OIR); Terminating Identification Presentation (TIP);Terminating Identification Restriction (TIR)• Communication Waiting• Communication Hold15 August 2014 Product Description NN48111-111 09.02Copyright © 2010-2014 GENBAND. All Rights Reserved.

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