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nn48111-111_09.02_10.3_experius_as_product_description

nn48111-111_09.02_10.3_experius_as_product_description

84 Services and

84 Services and featuresWindows in the general parking lot, or to assign the call to a specific user.IP Phone users press the Hold key or a designated soft key to retrieveparked calls.A Call park subscriber can also use the Call park functionality on GENComfor Windows. The Hold Call park indicator blinks on GENCom for Windowsto indicate that there is a parked call. When GENCom for Windows usershave a call parked, a pop-up control window appears and an audible tonesounds to alert the user to the call. Users click the flashing hold/retrievebutton to retrieve the parked call. Any music on hold is terminated.IP Phone users can retrieve calls parked in a general parked lot bypressing the Services soft key and selecting Retrieve Parked Call optionfrom the list of services.VSC-based deploymentsFor VSC-based deployments, four different VSCs are used to initiate thebasic park and retrieval operations.VSC-based deployments use the concept of a group to allow users sharingthe same domain or sub-domain to retrieve a Call Park Directed (VSC)call. The domain of the target user defines the top of the domain structurepermitted to retrieve the call parked against the target user. A user in thesame domain or sub-domain as the target user may retrieve the parkedcall on behalf of the target. A user in a parallel domain level or higherdomain level to the target user is prevented from retrieving the target usercall, as shown in the following figure.Domain rulesNotifications of parked calls must be sent manually to the target users bymethods such as instant messaging. A user must place a call on holdbefore entering one of the VSCs used for parking calls.Note that, if a specific user has more than one call parked against them,and a retrieve against that user’s calls is performed, the first call parked willbe the call retrieved.The basic operations are carried out as follows:15 August 2014 EXPERiUS Application Server NN48111-111 09.02Copyright © 2010-2014 GENBAND. All Rights Reserved.

Calling/Telephony 85To park a call in the general parking lot (AS configurations only):• Call is active.• Place call on hold.• Enter (Call Park General) VSC.• Call is parked, and parking party receives an audio notification.• Once the call has been parked and the parking party receives the tokenID, any other user in the domain may retrieve the call by obtaining thetoken provided to the parking party.To retrieve a call from the general parking lot (AS configurations only):• Enter (Call Retrieve General) VSC + ID (token) number.• Call is established between parked user and you.To park a call to a specific user:• Call is active.• Place call on hold.• Enter (Call Park Directed) VSC + target DN or alias or username ofpark target.• Call is parked and parking party receives an audio notification.• Manually inform target user that call has been parked against them (viaIM, for example).To retrieve a call parked against you:• Enter (Call Retrieve Directed) VSC.• Call is established between parked user and you.To retrieve a call parked against another user:• Enter (Call Retrieve Directed) VSC + target DN or alias or username ofthe user who has the parked call.• Call is established between parked user and retrieving party.Auto retrieve timerWhen a parked call times out, it is automatically retrieved by the systemand returned to the original caller. Users can set a value for the autoretrievetimer in user profiles.For GUI-based deployments, callers originating the call see new callwindows on their GENCom for Windows when a parked call is returned. Auser hears a ring and answers the call. A call window will disappear on the15 August 2014 Product Description NN48111-111 09.02Copyright © 2010-2014 GENBAND. All Rights Reserved.

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