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3 years ago

nn48111-111_09.02_10.3_experius_as_product_description

nn48111-111_09.02_10.3_experius_as_product_description

90 Services and

90 Services and featuresFor EXPERiUS AS SIP Line subscriber originated Click-to-Call scenarios,set Outgoing call duration as 0.When the Converged Desktop user clicks on a number from a GENComfor Windows with the Converged Desktop service, the Converged Phone ofthis user (caller) rings. When the user (caller) answers the ConvergedPhone, the access client of the called party rings.There are two stages in the set up for a Click to Call session for theConverged Desktop user. First, the system calls the user's ConvergedPhone. When the Converged Desktop user answers the ConvergedPhone, the system calls the called party. The menus and screen display anupdate as the Click to Call operation progresses.The number of lines that a Converged Phone supports determines thebehavior of a call in the case where a user attempts to place a call withClick to Call while already in session with a Converged Phone. For a duallinephone, the Click to Call-initiated call rolls over to the second line andbehaves as a Click to Call-originated call normally behaves.When the user's preferred audio device (PAD) is set to PC (non-Converged Desktop mode), the GENCom for Windows with the ConvergedDesktop service behaves like a regular GENCom for Windows, andPresence updates as it does on a regular GENCom for Windows.For a single-line Converged Phone, the call rolls over to voicemail orreceives a busy treatment based on the switch configuration for the phone.If an answer times out or some form of network failure occurs, anappropriate message appears on the originator's call window and the Clickto Call process terminates. If the Converged Desktop user answers theConverged Phone, the called party receives a second call. When the calledparty answers, the display updates with origination functions.When a user originates a call from the GENCom for Windows with theConverged Desktop service with the Click to Call feature, the callingnumber and name display must appear correctly on the Converged Phone.If the originating Converged Desktop user does not answer the call on theConverged Phone, the phone rolls over to voicemail. The terminating userwill hear the originating user's voicemail prompts. Iff a single line user is ona call and attempts a Click to Call session, the terminating user will alsohear the originating user's voicemail prompt.Click to dialThis section describes the Click to dial feature.15 August 2014 EXPERiUS Application Server NN48111-111 09.02Copyright © 2010-2014 GENBAND. All Rights Reserved.

Calling/Telephony 91Feature descriptionConverged Desktop users can use the Click to dial feature to use theirpreferred audio device (PAD) to make a call.Feature interactionsPrivacyEnable privacy for Click to dial feature when you add a privacy header tothe Refer To field. The C20 Converged Softswitch uses this information toapply privacy to the originator.Name dialingBecause the C20 Converged Softswitch (C20) does not always recognizethe user name of the party the user calls, the Click to dial service replacesthe Refer To field in the following manner:• If the terminating subscriber is known, and the subscriber is aConverged Desktop user in the domain where the call originated, thesystem administrator prefixes the private access code to theterminator's Converged Desktop alias and adds it to the Refer Toheader.• If the terminating subscriber is known, and the subscriber is aConverged Desktop user who is not in the domain where the calloriginated, the system administrator prefixes the private access code tothe terminator's Converged Desktop alias and adds it to the Refer Toheader.• If the terminating subscriber is not a Converged Desktop user, the callis handled with the current implementation of Click To Call.• If the terminating subscriber is not known, the call is treated with a 404not found error.E911The Click to dial feature supports E911 calls. If the originator uses Click todial to call an E911 operator and all other conditions exist for this service,the call is sent to the C20 Converged Softswitch with the E911 operator'snumber (as dialed) in the Refer To field.PSTN terminationsIf the originator dials digits, the call is sent to the C20 ConvergedSoftswitch with the digits as dialed in the ReferTo field.Inbox call logsCurrently, if a Converged Desktop user gets a call from a Public ServiceTelephone Network (PSTN) number, the user's inbox call log records a 10-digit PSTN number. If the Converged Desktop user makes a Click to dialusing this number, the public access code is prefixed and the call is sent to15 August 2014 Product Description NN48111-111 09.02Copyright © 2010-2014 GENBAND. All Rights Reserved.

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