Views
3 years ago

quality function deployment and the development of a total quality ...

quality function deployment and the development of a total quality ...

International Journal

International Journal of Applied Strategic Management: Volume 1 Issue 1Management Quality Activities/Processes NeedingImprovement or New Process DevelopmentThe management quality activities/processes that should be improved are:i. Service delivery which includes: appointment system, quickregistration, feedback system, computerised on-line informationsystem and doctor-to-bed ratio.ii. Staffing which includes: degree of attentiveness, knowledge of staffand service response speed.The application of QFD in the hospital demonstrated the wide applicability ofQFD as an organisation tool. The findings revealed that since patientsfocused their expectations on the functional aspects of quality, particularattention should be paid to 'doctor-patient' relationship and 'staff-patient'relationship, staffing and service delivery elements. QFD is found moresuperior then the other TQM and financial measurement tools because QFDnot only enables a hospital to identify and prioritise customers' expectations, itis also capable of assessing the unmet expectations of customers andprovides a map for the hospital to improve its services. Considering thesuperiority of QFD, the authors together with the focus group membersdeveloped a total quality model consisting of seven parts (Figure 2) to helphospitals in their CQI/TQM journey. As QFD's applications in themanufacturing industries are structurally different from its applications in thehealthcare industry, this total quality healthcare model is a modification of themodel developed by Hofmeister (1995).http://www.managementjournals.com Page 10

International Journal of Applied Strategic Management: Volume 1 Issue 1Figure 2: The Total Quality Healthcare ModelSource: Developed by the Authors and the Focus Group Members. Modifiedfrom Hofmeister, 1995.http://www.managementjournals.com Page 11

Quality Function Deployment for Environment
Apply quality function deployment model in after-sales service ...
Quality Function Deployment in Requirements Engineering - SoberIT
an approach to integrate quality function deployment with ...
The implementation of quality function deployment based on ...
A fuzzy group quality function deployment model for e-CRM ...
A combination of Quality Function Deployment and Analytic Network ...
Quality Function Deployment Suppose that a company has a ...
An Integrated Quality Function Deployment and Fuzzy Regression ...
Integration of Quality Function Deployment and Value Engineering ...
Application of Quality Function Deployment (QFD) - HortiBot
quality function deployment (qfd) for services - VGU.edu
A Simplified Use of Quality Function Deployment as ... - ResearchGate
A systematic approach to quality function deployment with a full ...
Optimization of product design through quality function deployment
Reliability Roadmap Using Quality Function Deployment (QFD)
ASPECTS OF TOTAL QUALITY MANAGEMENT APPLIED IN ...
THE APPLICATION OF QUALITY FUNCTION DEPLOYMENT (QFD ...
Quality Function Deployment: Taking Quality Upstream
Developing and validating total quality management (TQM ... - IEM
TQM Model of Elements-Deployment Table Developed from Quality ...
Strategic Deployment: a Key to Profitable Growth ... - Juran Institute
Excellence is Born out of Effective Strategic Deployment: The Impact ...
Total Quality Management in Software Development Process
Development of Total Quality Management Information System - ijeeee
Total Quality Management Practices in Indian Hospitality Industry ...
182. Quality control in lung function and new developments
Title: Enhancing Total Quality Management and Service ... - nedsi