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BIS Annual Report 2003-2004

BIS Annual Report 2003-2004

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ds uke gS vlfe;k] caxkyh] mfM+;k] rsyqxq] ey;kye] dUuM+] rfey]xqtjkrh] ejkBh vkSj iatkchAturk dh f’kdk;rsaHkk ek C;wjks izekf.kr mRiknksa ds ckjs esa izkIr f’kdk;rksa dh gj ekgleh{kk o fuxjkuh dh tkrh gS rkfd f’kdk;rdrkZvksa dk lek/kkutYnh fd;k tk ldsA 2003&04 ds nkSjku 99 f’kdk;rsa jftLVj dhxbZa vkSj dqy 82 f’kdk;rksa dks fucVk;k x;kAlanguages namely Assamese, Bengali, Oriya, Telugu,Malayalam, Kannada, Tamil, Gujarati, Marathi, and Punjabi.Public GrievancesComplaints regarding BIS certified products received fromconsumers are being reviewed and monitored every monthto provide speedy redressal to the complainants. Duringthe year 2003-04, 99 complaints were registered and overall82 complaints were redressed.miHkksDrk uhfr lykgdkj lfefrmiHkksDrk uhfr lykgdkj lfefr dh ik¡poha cSBd 25 ekpZ 2004 dksgqbZ FkhA cSBd ds nkSjku miHkksDrkvksa ds fgr ds fy, Hkk ek C;wjksdh xfrfof/k;kas ij ppkZ dh xbZ FkhA lfefr us fu.kZ; fy;k fdmiHkksDRkk tkx:drk dk;ZØeksa dk vf/kd vk;kstu] fo’ks”kdjR;kgkSjksa vkSj esys ds nkSjku fd;k tkuk pkfg,Aukxfjd pkVZjdkfeZd vkSj izf’k{k.k foHkkx ¼MhvksihVh½] iz’kklfud lq/kkj ,oayksd f’kdk;r ea=ky; }kjk vuqeksfnr Hkk ek C;wjks dk ukxfjdpkVZj ¼f}Hkk”kh laLdj.k½ dk dk;kZUo;u fd;k x;k gSA Hkk ek C;wjksdh fofHkUu xfrfof/k;ksa ds fy, pkVZj esa fofufnZ”V le; ekudksadks eq[;ky;] {ks=h; vkSj ‘kk[kk dk;kZy; esa ,d cksMZ ij iznf’kZrdj fn;k x;k gSA pkVZj dks Hkk ek C;wjks dh osclkbV ij fn;kx;k gSAvarjkZ”Vªh; xfrfof/k;k¡Hkk ek C;wjks us varjkZ”Vªh; ekudhdj.k laxBu ¼vkbZ,lvks½ vkSjvarjkZ”Vªh; oS|qr&rduhdh vk;ksx ¼vkbZbZlh½ ds uhfr&fu/kkZjdfudk;ksa vkSj rduhdh lfefr;ksa dh xfrfof/k;ksa esa Hkkx ysdjvarjkZ”Vªh; ekudhdj.k ifjn`’; esa viuk iz;kl tkjh j[kkA C;wjksus 2003&04 dh vof/k ds fy, vkbZ,lvks ifj”kn~ ds lnL; ds :iesa vius nkf;Ro iwjs fd, vkSj Hkkjr }kjk laHkkyh tk jgh vkbZ,lvkslfefr;ksa ds lfpoky;ksa ds mÙkjnkf;Roksa dks fuHkkuk Hkh tkjh j[kkAvU; ns’kksa ds lkFk f}i{kh; laca/k et+cwr djus dh fn’kk esa Hkh C;wjksus viuh dksf’k’ksa tkjh j[khaAvarjkZ”Vªh; lg;ksx ds {ks= esa egRoiw.kZ xfrfof/k;ksa dk C;ksSjk uhpsfn;k tk jgk gS %varjkZ”Vªh; ekudhdj.k laxBu ¼vkbZ,lvks½Consumer Policy Advisory CommitteeThe 5th Meeting of Consumer Policy Advisory Committeewas held on 25 March 2004. During the meeting, activitiesof BIS for the benefit of consumers were discussed. TheCommittee decided that more consumer awarenessprogrammes should be held particularly during festival andmelas.Citizen CharterBIS Citizen Charter (Bilingual edition) approved byDepartment of Personnel & Training (DOPT), Ministry ofAdministrative Reforms & Public Grievances has beenimplemented. Time Norms specified for various activitiesof BIS in the Charter has been displayed on a board atHeadquarters, Regional and Branch Offices. The Charterhas been hoisted at BIS website.INTERNATIONAL ACTIVITIESBIS continued its endeavour in the internationalstandardization scenario by participating in the activities ofthe policy making bodies and the technical committees ofthe International Organization for Standardization (ISO) andInternational Electrotechnical Commission (IEC). TheBureau fulfilled its obligations as member of ISO Councilfor 2003-04 term and also continued to handle theresponsibilities of the secretariats of ISO committees beinghandled by India. The Bureau also continued its effortstowards strengthening bilateral relations with othercountries.Details of important activities in the area of InternationalCooperation are as follows :International Organization for Standardization (ISO)o”kZ ds nkSjku] vkbZ,lvks lfefr;ksa@mi&lfefr;ksa dh Hkkxhnkjh]tgk¡ Hkkjr ,d **ih^^ lnL; gS] l’kDr cuk;k x;kA vkbZ,lvks dhdk;Z ‘kSyh dh cnyrh bySDVªkWfud iz.kkyh dks xfr nsus ds fy,During the year, participation in ISO Committees/Subcommittees where India is a ‘P’ member wasstrengthened. To gear up to the changing electronic systemof functioning of ISO, a training programme on StandardsAnnual Report 2003-2004 28

vkbZ,lvks esa ekud fodkl ij ,d izf’k{k.k dk;ZØe dk vk;kstuvkbZ,lvks Msodks ds lg;ksx ls Hkk ek C;wjks us fd;kAbl dk;ZØe dk mÌs’; fodkl’khy ns’kksa dks lgk;rk nsus ds fy,]ftuds ikl vkbZ,lvks rduhdh lfefr;ksa ¼Vhlh½] mi&lfefr;ksa¼,llh½ vkSj dk;Z’khy lewg ¼MCY;wth½ ds lfpoky; gSa] dks ,dl{ke :i ls dk;Z fuiVkus ds fy, lgk;rk nsuk vkSj cnys esamUur izHkkfork lfgr rduhdh lfefr;ksa ds dk;Z dks leFkZunsuk gSA vkbZ,lvks@Vhlh 113&gkbMªksesVªh( vkbZ,lvks@Vhlh120&peM+k( vkbZ,lvks@Vhlh 34@,llh 7 & elkys vkSj byk;phds fy, vf/kdkjh vkSj leFkZu deZpkjh oxZ] tks lfpokyh;mŸkjnkf;Ro fuiVkrs gSa] lkFk gh dsUnzh; ty vk;ksx] elkyk cksMZvkSj lh,yvkjvkbZ ds v/;{kksa@leFkZu deZpkjh oxZ us Hkh Hkkxfy;kAblds vykok] bySDVªkWfud CkSyksfVax ij Hkk ek C;wjks ds vf/kdkfj;ksads fy, ,d ,dfnolh; izf’k{k.k dk;Z’kkyk dk Hkh vk;kstufd;k x;k rkfd mUgsa vkbZ,lvks@Vhlh loZj ij miyC/k fofHkUulk/kuksa ls voxr djk;k tk ldsAHkkjr us vkbZ,lvks@Vhlh 120 peM+k vkSj pSUubZ fLFkr bldhmi&lfefr;ksa dh 12oha cSBd dh estckuh dh] ftldk lfpokyh;mRrjnkf;Ro Hkk ek C;wjks ds ikl gSAHkk ek C;wjks ds fons’kh f’k”V eaMyJh fueZy flag] egkfuns’kd] Hkk ek C;wjks us flrEcj 2003 ds nkSjkuvkbZ,lvks egklHkk] Msodks vkSj vkbZ,lvks ifj”kn dh cSBd esa Hkkxfy;k vkSj ,d f’k”Ve.My dk izfrfuf/kRo Hkh fd;k] ftlesa Hkk ekC;wjks dk vf/kdkjh vkSj miHkksDrk ekeys ,oa lkoZtfud forj.kea=ky; ds izfrfuf/k Hkh ‘kkfey Fks] ftUgksaus dukMk fLFkr ekWfUVª;yesa 15&18 vDrwcj 2003 ds nkSjku vkbZbZlh lkekU; cSBd esa Hkkxfy;kAHkk ek C;wjks ds vf/kdkfj;ksa vkSj miHkksDrk izfrfuf/k;ksa ds f'k"Ve.Myus flrEcj 2003 esa vkbZ,lvks dksiksydks dh ,d cSBd vkSj laxks"Bhesa Hkkx fy;kAHkk ek C;wjks ds ,d ofj”B vf/kdkjh us usiky] ckaXykns’k vkSjflaxkiqj ds lkFk vkilh ekU;rk vuqca/k ds fy, okf.kT; ea=ky;}kjk vk;ksftr varj ea=ky;h cSBd esa Hkkjrh; f’k”V e.My ds :iesa Hkk ek C;wjks dk izfrfuf/kRo fd;kAHkk ek C;wjks ds f’k”V e.My us vkbZ,lvks dkLdks cSBd vkSjegRoiw.kZ rduhdh lfefr dh cSBdksa] tSls xq.krk i)fr¼vkbZ,lvks@Vhlh 176½] i;kZoj.k izca/ku ¼vkbZ,lvks@Vhlh 207½ esaHkkx fy;kA Hkk ek C;wjks us gksjksykWth ¼vkbZ,lvks@Vhlh 114½]lkaf[;dh fof/k vuqiz;ksx ¼vkbZ,lvks@Vhlh 69½] IykfLVd¼vkbZ,lvks@Vhlh 61½] Bksl [kfut bZa/ku ¼vkbZ,lvks@Vhlh 27½ lslacaf/kr egRoiw.kZ cSBdksa esa Hkkx ysus ds fy, rduhdh lfefrfo’ks”kKksa dks Hkh Hkk ek C;wjks us izk;ksftr fd;kAfons’kksa esa izek.kuvfuok;Z@LoSfPNd Hkk ek C;wjks izek.ku ds varxZr fofHkUu mRiknksads fy, Hkk ek C;wjks fons’kh fofuekZrk ;kstuk ds rgr izkjafHkd vkSjDevelopment in ISO was organized by BIS in collaborationwith ISO DEVCO.The objective of this programme was to assist developingcountries which are holding the Secretariats of ISOTechnical Committees (TCs), Subcommittees (SCs) andWorking Groups (WGs) to handle their functions in anefficient manner and in turn support the work of technicalcommittees with increased effectiveness. Officers andsupport staff handling secretariat responsibilities for ISO/TC 113 – Hydrometry; ISO/TC 120 – Leather; ISO/TC 34/SC 7 – Spices & Condiments as well as their chairmen /support staff from Central Water Commission, Spices Boardand CLRI participated.Besides, a one day training programme on electronicballoting was also held for officers from BIS as to makethem aware of the various tools available on the ISO/TCServer.India hosted the 12th Meeting of ISO / TC 120 Leather andits subcommittees at Chennai for which BIS holds thesecretariat responsibilities.Overseas BIS DelegationsShri Nirmal Singh, Director General, BIS, participated in themeeting of ISO General Assembly, DEVCO and ISO Councilduring September 2003 and also led a delegation which alsoincluded a BIS officer and representative of Ministry ofConsumer Affairs, Food & Public Distribution to the IEC GeneralMeetings held during 15 – 18 Oct 2003 at Montreal, Canada.A delegation comprising a BIS officer and consumerrepresentative participated in the ISO COPOLCO Seminarand Meeting held in September 2003.A senior BIS official represented BIS as a member of Indiandelegation at the Inter Ministerial Meeting organized byMinistry of Commerce for Mutual Recognition Agreementswith Nepal, Bangladesh and Singapore.BIS delegation attended the ISO CASCO meeting as wellas important technical committee meetings such as QualitySystems (ISO/TC 176), Environmental Management (ISO/TC 207). BIS also sponsored delegation of technicalcommittees experts to participate in important meetingspertaining to Horology (ISO/TC 114), Application of StatisticalMethod (ISO/TC 69), Plastic (ISO/TC 61), Solid MineralFuels (ISO/TC 27).Overseas CertificationOver 25 BIS officers were deputed overseas to conductpreliminary as well as periodic inspection under the BISokf"kZd fjiksVZ 2003-2004 29

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