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See full case study - Indiagovernance.gov.in

See full case study - Indiagovernance.gov.in

Governance Knowledge

Governance Knowledge CentrePromoted by Department of Administrative Reforms and Public GrievancesMinistry of Personnel, TransparencyPublic Grievances and Accountabilityand PensionsGovernment of IndiaCase StudyTransparency and AccountabilitySMS based Monitoring SystemOctober 2010Appendix B- Interview QuestionnaireDepartment senior officials- State level1) How has the sms based monitoring system improved the programme’s performance onground?2) Would you say that there are measureable improvements? Could you give us some statisticsthat illustrate this?3) What are the challenges, if any, that you have faced in making use of this system?4) What measures do you propose to improve the system, if there are any shortcomings?IT Managers - District level1) What is your role in the deployment of the SMS based monitoring system? What is the workflow and what is your role in it? (their description could be depicted as an illustration and sentback to them for validation)2) How many officials are there in your district? What are the challenges you face whilefacilitating data flow from all these implementing officers?3) Are there any difficulties as far as training of implementing officers (using mobiletechnology) is concerned?4) What measures do you propose to improve the system, if there are any shortcomings?5) How is the sms decoded?Implementing officials - Block level1) What was your initial reaction to the SMS based monitoring system when it was firstintroduced?2) Has there been any change in this perception. Couldyou describe what has changed andwhy/how?3) If they are unhappya. What would you say is the one BIG weakness of this system?4) If they are happya. What would you say is the one BIG strength of this system?5) Do you think the system is helping? How? [ 2 and 3 are somewhat similar and could be one ]6) What are the challenges you face while reporting the daily progress of schemes at the blocklevel?7) What measures do you propose to improve the system, if there are any shortcomings?13Researched and documented byOneWorld Foundation India

Governance Knowledge CentrePromoted by Department of Administrative Reforms and Public GrievancesMinistry of Personnel, TransparencyPublic Grievances and Accountabilityand PensionsGovernment of IndiaCase StudyTransparency and AccountabilitySMS based Monitoring SystemOctober 2010Other thoughtsWhat is an sms decoder? How does it draft into graphs and charts?Or what is easy or difficult about this system.At the end of the day do the officers really see the results you put up? Does it help motivatepeople on the ground? Does it facilitate fund flow or other important support that is requiredby implementers at the ground?14Researched and documented byOneWorld Foundation India