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See full case study - Indiagovernance.gov.in

See full case study - Indiagovernance.gov.in

Governance Knowledge

Governance Knowledge CentrePromoted by Department of Administrative Reforms and Public GrievancesMinistry of Personnel, TransparencyPublic Grievances and Accountabilityand PensionsGovernment of IndiaCase StudyTransparency and AccountabilitySMS based Monitoring SystemOctober 2010If there was no rain, then the message should be sent as BL11, RF0. If the AO forgets to send therainfall report one day, he can send it with the next day’s report as a separate text. Messages arenot case sensitive.Four factors must be kept in mind for successful message delivery: first, one must be carefulwhen typing ‘0’ versus ‘O’. Second, only commas are recognized characters - spaces will causemessage failure. Third, SMSs can only be sent by registered mobiles. The delivery report optionmust be switched on the mobile phones so that BDOs are informed when the messages aredelivered.This screenshot shows rainfall in October 2010 in all 38 districtsKey StakeholdersLocal AdministrationPrior to the programme’s implementation, Block Development Officers (BDOs) and otherimplementation officers spent long periods of time manually generating monthly reports. Itwas difficult to verify the accuracy of these reports or to track the progress of a scheme in atimely and effective manner. ner. Scheme targets were not well-defined and as a result, details suchas employee attendance and fund allocation/utilization could not be tracked.6Researched and documented byOneWorld Foundation India