5th Annual Public Performance Measurement and Reporting ConferenceGreat ExpectationsGetting Results From Performance Budgeting,Measurement and Reporting SystemsSeptember 20-21, 2012New Jersey State House AnnexTrenton, NJ

Thursday, September 20, 20127:00 -­‐ 9:00 PM Welcome ReceptionEleven Front Bar and Grill 11 W. Front Street 609.391.6900 Friday, September 21, 2012Hosted by Rutgers University School of Public Affairs and Administration and Public Performance Measurement and Reporting Network 8:00 -­‐ 9:00 AM Registration / Continental BreakfastNew Jersey State House, Annex, 4th Fl 125 W. State Street 9:00 -­‐ 10:00 AM Welcome and Opening Plenary SessionCommittee Room 11Introductions: Jennifer D'Autrechy, Chair, New Jersey Performance Steering Committee Welcome: Andrew P. Sidamon-­‐Eristoff, Treasurer of the State of New Jersey; Marc Holzer, PhD, Founding Dean of the School of Public Affairs and Administration, Rutgers University – Newark Using Evidence to Improve Policy and Budget Decisions: Lessons Learned and Innovations Gary Van Landingham, Director Results First, Pew Center on the States 10:00 -­‐ 10:15 AM Morning Break10:15 -­‐ 11:45 AM Morning Breakout SessionsPanel I Committee Room 12 Moderator: To Be Announced Boston About Results: Putting Performance Management into Practice Krista DeNofrio, Performance Management Analyst and Devin Lyons-­‐Quirk, Citywide Performance Manager, City of Boston, MA Outcomes of Performance Information Use in the Public Sector: An Analysis of the Practitioners’ Perspectives Felix Deat, Doctoral Student, School of Public Affairs and Administration, Rutgers University -­‐ Newark, NJ Implementation Challenges: Experience from the Recovery Act, Lessons for the Future! Daniel D'Angelo, Director, Recovery Act, New York State Department of Transportation Performance Management: Performance Monitoring and Evaluation Systems, Government of India Nayana Renukumar, Senior Knowledge Manager, Centre for Good Governance, India 1

Panel II Committee Room 13Morning Panels, Continued… Moderator: To Be Announced Measuring the Impact of a PerformanceStat Program Catherine Lamb, Director, PhillyStat, Office of the Managing Director, Philadelphia, PA Getting to Actionable Front-­‐Line Practice Improvements: The Critical Role of Translation Natalie Helbig, Senior Research Associate, Center for Technology in Government, University at Albany, State University of New York You Can’t Always Get What You Want: Preliminary Results of a Comparison of New Jersey Internet Users Behaviors with Municipal Web Site Offerings Kathryn Kloby, Assistant Professor and Director of Public Policy Graduate Program, Department of Political Science and Sociology and Thomas Lamatsch, Assistant Director, Polling Institute, Monmouth University, NJ The Management and Measurement of Public-­‐Private Partnerships: Towards an Integral and Balanced Approach Seth Grossman, Director, Institute of Business District Management, School of Public Affairs and Administration, Rutgers University -­‐ Newark, NJ Panel III Committee Room 14Moderator: To Be Announced Management of Performance in a Higher Education Setting Seth Hirshorn, Associate Professor of Political Science, University of Michigan – Dearborn Performance Management: The Broome County Mental Health/Social Services System Lynne Esquivel, CCSI Performance Management Analyst, Broome County Mental Health Department, Binghamton, NY How to Approach Development of Shared Outcomes and Metrics in a Complex, Multi-­‐Stakeholder, Multi-­‐Program Environment Judith Brumfield, Interim Director, Scott County Health and Human Services, Shakopee, MN 2

Panel IV Committee Room 15Morning Panels, Continued… Moderator: To Be Announced Assistance in Evaluation of the Cost-­‐Effectiveness of County Funds Provided to the Pensacola Bay Area Chamber of Commerce for Economic Development Kaye Kendrick, Owner, Kaye Kendrick Enterprises, LLC and Patty Sheldon, Administrator for Financial Services, Escambia, County Clerk and Comptroller's Office, Pensacola, FL The Education of Budget Officers Ed Lehan, Independent Consultant, West Hartford, CT Performance-­‐Based Budgeting: Interpretations and Best Practices Jeremy Carter, Senior Technical Consultant, Neubrain, Rockville, MD Building the Capacity to Assess the Reliability of Reported Performance Data Stuart Grifel, Managing Partner, Intellect Government Systems, LLC, Boca Raton, FL Leading Performance Management Efforts Betsy Bury, President, Management Measures, LLC, Gambrills, MD Panel V Committee Room 16 Moderator: To Be Announced Building the CT Kids Report Card: A Performance Reporting Project to Improve Results for Connecticut’s Children The Honorable Diana S. Urban, State Representative, The Honorable Terry Gerrantana, State Senator, State of Connecticut and Anne McIntyre-­‐Lahner, Program Director, Connecticut Department of Children and Families Determining Best Policy Practice for Child Support Through Scientific Experimentation Kelly Macatangay, Management Analyst II, Family Support Division, Clark County District Attorney's Office, Las Vegas, NV and Anton Westveld, Statistician, Bio5 Institute, University of Arizona – Tucson Child Care Quality Rating and Improvement Systems (QRIS) and Performance Management Michel Lahti, Assistant Research Professor, Muskie School of Public Service, University of Southern Maine Measurement of Best Practices in Mental Health Services in Special Education to Promote Educational Success Katharine Carter, Graduate Student, Trinity Washington University, Washington, DC 3

12:00 -­‐ 1:15 PM Luncheon and Keynote SpeakerState Museum, West Gallery 205 W. State Street Introductions: Jennifer D'Autrechy, Chair, New Jersey Performance Steering Committee Fulfilling the Promise of Performance-­‐Based Management Systems Patria de Lancer-­‐Julnes, PhD Director of Public Administration Program, School of Public and International Affairs, University of Baltimore, MD Panel VI Committee Room 11Afternoon Breakout SessionsModerator: To Be Announced The Status of Non-­‐Mission Based Public Values in Contemporary Performance-­‐Oriented Public Administration David Rosenbloom, Distinguished Professor of Public Administration and Aviva Liu, Doctoral Student, School of Public Affairs, American University, Washington, DC Hurdles Between Measuring Performance and Using Data for Performance-­‐Oriented Public Management Mirae Kim, Doctoral Student, School of Public Affairs and Administration, Rutgers University -­‐ Newark, NJ Performance Measurement on a Shoe-­‐String Budget Kevin Sutherland, Executive Assistant, Tompkins County Administration, Henry McCaslin, Graduate Student and Luis Martinez, Graduate Student, Cornell Department of City and Regional Planning, Cornell University, Ithaca, NY How Customer Satisfaction (CSat) Measurement Can Lead to Meaningful Service Transformation and Concrete Performance Gains Cody Dodd, Institute for Citizen-­‐Centered Service, Toronto, Canada 4

Panel VII Committee Room 12Afternoon Panels, Continued… Moderator: To Be Announced Using Performance Measures to Budget; Using the Budget to Measure Performance Jeannette Bergeron, Executive Assistant, Office of Health Facilities Assessment and Survey, New Jersey Department of Health and Senior Services Managing Performance Through Contract Reimbursement: Challenges of a Participative and Rapidly Evolving Programmatic Environment Rachel Miller, Vice President for HIV Programs and Special Initiatives and Derek Coursen, Director of Planning and Informatics, Public Health Solutions, NY, NY Prospects of Research on Citizen Participation in Local Budgeting: A Meta-­‐Analysis Soojin Kim, Doctoral Student and Yuguo Liao, Doctorial Candidate, School of Public Affairs and Administration, Rutgers University -­‐ Newark, NJ Enterprise AID and Public Sector Enterprise Performance Measurement Thomas J. Meyers, Principal Research Scientist, National Centers for System and Systems Engineering, and Patrick T. Hester, Assistant Professor, Department of Engineering Management and Systems Engineering, Old Dominion University, Norfolk, VA Panel VIII Committee Room 13Moderator: To Be Announced Count Human Beans First: Lessons in How to Collaboratively Develop and Display Measures of Quality Janice Orcutt, Vocational Performance Administrator, Washington State Department of Labor and Industries Pay for Performance and Intrinsic Motivation Revisited: Understanding Expectancies of Public Employees Seok-­‐Hwan Lee, Associated Professor, Department of Public Administration and Public Policy, Kookmin University, Seoul, Korea and Tae Hee Kim, Doctorial Candidate, School of Public Affairs and Administration, Rutgers University -­‐ Newark, NJ It's Just A Job… Or Is It? Exploring the Role of Temperament and Motivation Among Public Servants Christopher Dolphin, Division of Land Use Regulation, New Jersey Department of Environmental Protection and Thomas Lamatsch, Assistant Director, Polling Institute and Kathryn Kloby, Assistant Professor and Director of Public Policy Graduate Program, Department of Political Science and Sociology, Monmouth University, West Long Branch, NJ The Impact of Performance Budgeting on Performance Assessment Reviews Chris Randazzo, Assistant Chief of Staff, New Jersey Civil Service Commission 5

Panel IX Committee Room 14Afternoon Panels, Continued… Moderator: To Be Announced Measuring Performance in LAPD Jeff Phillips, Officer-­‐in-­‐Charge, Internal Audits and Inspection Division, Los Angeles Police Department, Los Angeles, CA Performance Management in the Judicial Branch: Lessons Learned from the First Century of Court Administration and Performance Management Practices Robert Verborg, Senior Research Analyst, Administrative Office, 19th Judicial Circuit Court of Lake County, Waukegan, IL Great Expectations But Nothing to Measure? Performance Measurement Systems in Arms Trade Offsets In Europe Peter Platzgummer, Research Scholar, Graduate School of Business and Public Policy, Naval Postgraduate School, Monterey, CA Establishing a Performance Measurement and Reporting Framework in Intelligence and Analysis John Peery, Management and Program Analyst, Office of Intelligence and Analysis, US Department of Homeland Security Panel X Committee Room 15Moderator: To Be Announced Performance Implementation Challenges Christopher Senior, Deputy Town Supervisor, Town of North Hempstead, Long Island, NY Enabling More Data Based Decision Making: Using Evidence-­‐Based Outcomes to Justify Public Sector Programs Catherine Estis, Executive Director, TRIO Programs, University of Louisiana – Monroe The Tennessee Municipal Benchmarking Project: An Investment in the Future of Tennessee Cities Frances Adams-­‐O'Brien, Research and Information Manager and Sarah Young, Project Coordinator, Municipal Technical Advisory Service, University of Tennessee 6

Panel XI Committee Room 16Afternoon Panels, Continued… Moderator: To Be Announced NC Home Inspector Licensure Board: Encouraging Performance Mike Hejduk, Executive Director, North Carolina Home Inspector Licensure Board, Office of the State Fire Marshal, North Carolina Department of Insurance, Raleigh, NC Using Performance Management and Technology to Improve Code Enforcement in Kansas City, Missouri Kirsten K. Loutzenhiser, Assistant Professor of Public Administration, College of Arts and Sciences, Troy University, Tampa, FL and Stephen Sussman, Associate Professor of Public Administration, School of Adult and Continuing Education, Barry University, Miami, FL3:00 -­‐ 3:15 PM Afternoon Break3:15 -­‐ 4:15 PM Closing Plenary SessionCommittee Room 11Introductions: Jennifer D'Autrechy, Chair, New Jersey Performance Steering Committee Report from the Field: Using the Budget Process to Get Results Andrew Kleine, Budget Director, Bureau of Budget and Management Research, City of Baltimore, MD Closing Remarks: Andrew P. Sidamon Eristoff, Treasurer of the State of New Jersey and Office of Management and Budget, State of New Jersey 7

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