Utility Customer Information Quick Reference Guide - City of Tampa

City of Tampa Utility ServicesCustomer InformationQuick Reference GuideThe City of Tampa’s mission is to deliveroutstanding services to enhance thequality of life within our community.WelcomeHelpfulLinksWelcome to the City ofTampa and the City ofTampa Utility Services.We are pleased to havethis opportunity toprovide you with helpfulinformation and a varietyof on-line resources foryour convenience.Contact UsYour BillPaymentOptionsRefuse &RecyclingWater UseRestrictions &ConservationYou may wish to download and retainthis document for future reference.EmergencyContacts

Helpful LinksCity of Tampa Website: tampagov.netGuide to City Services: tampagov.net/CitizensLook here for everything you need to know about living in Tampa.Find out about community resources, services, activities andprograms available to Tampa citizens from kids to seniors.Alert Tampa: tampagov.net/AlertTampaSign up here to receive time sensitive emergency notifications orinformational alerts on your home phone, cell phone or email.City of Tampa Utilities: tampagov.net/cotuUtility billing for the City of Tampa is managed by the WaterDepartment's Distribution and Consumer Services Division. Mostof the City's utility customers receive a consolidated monthly billfor three utility services: water, wastewater (sewer) and solid waste(refuse and recycling).Links to Important Information: tampagov.net/cotuInfoLinks to information on topics you may find useful such as:• Utilities FAQs• Holiday schedules• Payment Methods• S.W.E.E.P Program• Water• Refuse Guidelines• Water FAQs• Recycling Guidelines• Rates and Fees• Elderly Discount• Water Use Restrictions • Backdoor Disability• Conservation• Wastewater• Solid Waste Services • Wastewater FAQs• Residential FAQs• Prevent Blocked DrainsPlease take a moment to visit our website.tampagov.net

Locations and Contact InformationWebsite:tampagov.net/cotuUtility Services Main Number: (813) 274-8811• 24 Hour Account/Payment System Option #1• Credit and Collections Option #2• Customer Service Option #3• Water and Wastewater Emergency Option #4Solid Waste Customer Service:(813) 274-8811, option #3Mailing Address:Utility Services3402 West Columbus DriveTampa, Florida 33607Fax Number:(813) 274-8430Note: The curb stop is City property and Tampa City Code prohibitsanyone other than an authorized representative of the City fromturning off or turning on water at the City’s curb stop. Any damage tothe City valve, water meter or service as a result of unauthorized usewill be billed to the account holder. We suggest that consumers installa private shut off valve on property so that they can turn their wateroff as needed.To request a field technician be despatched to turn off and turn onwater at the curb stop, please refer to the Water Emergency section.Fees may apply for same day or non-business hour response.

Billing InformationYour account is billed monthly about 20 days before the due date.Included on the bill are charges for all applicable services listed:• Water• Reclaimed Water• Wastewater• Solid Waste (refuse, recycling, special pick-ups)• Tampa Bay Water Pass-Through• All Other Service Charges• Utility Tax/FeesTo avoid late fees and/or service interruptions, payments must bereceived and posted by the due date on the bill.Bills are mailed monthly to the mailing address provided by thecustomer of record. Please notify us of any changes immediately.Your monthly bill can also be accessed online attampagov.net/UtilityBill using your utility services account number orproperty address.A sample utility bill is explained on our website:tampagov.net/cotuExampleBillThink your City of Tampa Utility bill is too high? Use the onlinetools at tampagov.net/HighBill.Requests to change service or account information may besubmitted on-line through the Customer Service Center attampagov.net/CustomerServiceCenter. Please allow at least five (5)business days for changes to be processed and updated. We encourageyou to keep your contact information current in the event we need tocontact you regarding your account or services.

Payment OptionsBy Phone:(813) 274-8811, option #1Online:tampagov.net/UtilityBillBy Mail:City of Tampa UtilitiesP.O. Box 30191Tampa, Florida 33630-3191In person:Central Cashiering Office2105 North Nebraska Avenue, Ground FloorTampa, Florida 33602Automatic Electronic Bill Payment:Your bill can be paid automatically by electronic transfer of fundsfrom your bank account. More information can be found attampagov.net/cotuAutopay.Additional payment locations may be available. Updated informationcan be found online by using the “Payment Methods” link attampagov.net/cotuInfo.NOTE: To avoid late fees and/or service interruptions, payments mustbe received and posted by the due date on the bill.

Water Use Restrictionsand ConservationWater use restrictions are in place year-round to help ensure a sufficientquantity of drinking water for the Tampa community. Restrictionsare subject to change in response to local and regional water supplyconditions. Restrictions information is available online at tampagov.net/WaterRestrictions or by calling (813) 274-8032 for a recordedsummary.Learn about ways to save water at home or work. Using water efficientlyis good for the environment, for our community, and for our future.It can help you manage your water bills, too! These are some of thehelpful tools available on our website at tampagov.net/SaveWater:• Home Water Efficiency Tool Kit• Water Efficiency Checklists for Non-Residential Customers• Water Conservation Devices• Do It Yourself Sprinkler Checkup Guide• How to Read Your Meter/Fix Leaks• Saving Water Indoors and Outdoors

Water EmergencyYou can reach a customer service representative 24-hours-a-day,7-days-a-week for water related emergencies by calling ourEmergency Repair and Service Hotline at (813) 274-7400Emergency calls listed below are triaged and addressed as soon aspossible, based on available resources:• Leaks involving property damage or traffic impacts• Fire Hydrant Damage/Leaks• *No Water• Other water-related safety hazards and property damage*Does not include service interruptions due to non-payment.For all other requests (non-emergency), please contact the Utilities CallCenter at (813) 274-8811 option #3, Monday-Friday between 8 a.m.and 5 p.m.Sewer EmergencyIf you are having a sewer emergency such as a back-up or overflow, ornotice an overflow occurring in your neighborhood, please contact usimmediately: (813) 259-1693 or (813) 274-8811, option #4. This is a24/7 emergency operations number.