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6-8 November 2012 – Bangkok, Thailand - KBC

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“His was one of the most exciting and informative<br />

classes I have ever been to.“<br />

Johnny Lee, Ergon Refining<br />

“This seminar is excellent and introduced me<br />

to a broad area of supervisory roles.“<br />

M Kamal Muhatir Kamarudin, Petronas<br />

“It was very informative and gave me tools I can use<br />

to improve myself and the operators that report to me.“<br />

David Bosarge, INEOS<br />

Attend this <strong>KBC</strong> seminar and learn a systematic approach to...<br />

Supervising for<br />

Operational Effectiveness<br />

6-8 <strong>November</strong> <strong>2012</strong> <strong>–</strong> <strong>Bangkok</strong>, <strong>Thailand</strong><br />

Seminar<br />

Register Now!<br />

Visit www.kbcat.com or<br />

call +65 6496 8547<br />

Join us for the<br />

Supervising for<br />

Operational<br />

Effectiveness<br />

435 Orchard Road #16-02/03<br />

Wisma Atria<br />

Singapore 238877<br />

Job Design • Staffing • Manning • Training • Performance Management • Performance Support<br />

• Maximise Production Effectiveness<br />

• Prevent Abnormal Situations<br />

• Achieve Operational Excellence (OpX)<br />

Attend this <strong>KBC</strong> seminar and learn a systematic approach to...<br />

Supervising for<br />

Operational Effectiveness<br />

6-8 <strong>November</strong> <strong>2012</strong><strong>–</strong> <strong>Bangkok</strong>, <strong>Thailand</strong>


Supervising for Operational Effectiveness Supervising for Operational Effectiveness<br />

The Seminar Seminar OuTline<br />

This 2 1 /2-day seminar is intended for new and experienced<br />

process plant supervisors leading technical employees<br />

and managing process plant operations or for those<br />

being promoted to a supervisory or management role.<br />

Process operators are the single most valuable asset to<br />

any production facility, and front-line supervisors are the<br />

key to realising that value. Even though it is well known<br />

that the move from senior operator to first-line supervisor<br />

is one of the hardest career transitions to make, little is<br />

done to prepare supervisors for this role. Supervising for<br />

Operational Effectiveness helps supervisors develop the<br />

knowledge, skills, and attributes needed to succeed.<br />

This competency-based training provides supervisors<br />

with an understanding of the factors that drive<br />

production decisions, how those decisions translate into<br />

your production goals, the reasons people behave as<br />

they do, and how to manage behaviour to lead their<br />

shift teams to maximum effectiveness.<br />

To Register<br />

6-8 <strong>November</strong> <strong>2012</strong> <strong>–</strong> <strong>Bangkok</strong>, <strong>Thailand</strong><br />

Visit<br />

www.kbcat.com and click<br />

Events>Seminars<br />

or Call<br />

Ms Joanne Wong at +65 6496 8547<br />

or email jwong@kbcat.com<br />

Fees (Limited seating available)<br />

SGD1,450/person (taxes included)<br />

Supervising for Operational Effectiveness is the basic<br />

foundation for this <strong>KBC</strong> front-line supervisor training<br />

system. This seminar consists of participative lectures,<br />

discussions, demonstrations, and practical reinforcement<br />

to help you apply the principles you learn for a running<br />

start on your future.<br />

This seminar, addresses:<br />

Planning your own supervisory career development<br />

Improving your ability to manage process plant<br />

operations including:<br />

• Production<br />

• Maintenance<br />

• Engineering<br />

Improving your ability to lead technical employees<br />

• Operators<br />

• Mechanics<br />

• Technicians<br />

Venue and Accommodations<br />

<strong>Bangkok</strong>, <strong>Thailand</strong> (6-8 Nov)<br />

To be determined<br />

Unable to Join Us for the Seminar? On-Site Workshops are Available.<br />

Spend no time or money on travel, and keep your workload flowing while employees are building their skills.<br />

Other advantages include:<br />

• Workshop agenda and exercises<br />

can be customised to meet your<br />

specific needs.<br />

• On-site workshops can teach<br />

your staff to speak the same<br />

language.<br />

Call us today to schedule!<br />

• On-site workshops develop a<br />

higher profile for training.<br />

The Process Industry<br />

• Characteristics of the Process Industry<br />

• The Production-Centred, Reliability-Focused<br />

Organisation<br />

• Basic Economics and Business Practices for<br />

the Process Industry<br />

The Process Plant Supervisor<br />

• The Supervisor Position<br />

• Supervisor Roles, Responsibilities,<br />

and Competencies<br />

• Change Management<br />

Understanding Human Behavior<br />

• Behavioural Development<br />

• Self Awareness<br />

• Interpersonal Awareness<br />

Communicating with Employees<br />

• Effective Oral Communication Skills<br />

• Active and Effective Listening<br />

• Effective Writing<br />

About <strong>KBC</strong><br />

<strong>KBC</strong> provides management, consulting, and training<br />

to the process industry worldwide. We assist plant<br />

managers in improving and sustaining Operational<br />

Excellence through human performance improvement<br />

and development.<br />

<strong>KBC</strong> applies expertise to six areas that comprise the<br />

Operational Excellence, Human Performance Improvement<br />

System. They are:<br />

• Job Design • Staffing<br />

• Manning • Training<br />

• Performance Management<br />

• Performance Support<br />

Problem Solving/Decision Making<br />

• Managing Priorities<br />

• Solving Problems<br />

• Making Decisions<br />

Leading Employees<br />

• Leadership and Behaviour<br />

• Leadership Styles<br />

• Conflict Resolution<br />

Training and Developing Employees<br />

• Training and Qualification of Technical Employees<br />

• Identifying and Managing Training<br />

• Conducting Individual and Small Group Training<br />

Managing the Production Plan<br />

• Planning and Organising<br />

• Directing the Production Plan<br />

• Controlling the Production Plan<br />

Managing Employee Performance<br />

• The Performance Management System<br />

• Planning and Conducting Performance Evaluations<br />

• Coaching and Mentoring<br />

Our services include:<br />

• Performance Consulting<br />

• On-site Training<br />

• Group Facilitation<br />

• Performance Support Development<br />

To discuss how we can assist your facility in improving the<br />

performance of your point-of-manufacturing employees,<br />

please contact us today.<br />

ON-SITE +65 6496 8547<br />

Workshops Available www.kbcat.com

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