6-8 November 2012 – Bangkok, Thailand - KBC
6-8 November 2012 – Bangkok, Thailand - KBC
6-8 November 2012 – Bangkok, Thailand - KBC
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“His was one of the most exciting and informative<br />
classes I have ever been to.“<br />
Johnny Lee, Ergon Refining<br />
“This seminar is excellent and introduced me<br />
to a broad area of supervisory roles.“<br />
M Kamal Muhatir Kamarudin, Petronas<br />
“It was very informative and gave me tools I can use<br />
to improve myself and the operators that report to me.“<br />
David Bosarge, INEOS<br />
Attend this <strong>KBC</strong> seminar and learn a systematic approach to...<br />
Supervising for<br />
Operational Effectiveness<br />
6-8 <strong>November</strong> <strong>2012</strong> <strong>–</strong> <strong>Bangkok</strong>, <strong>Thailand</strong><br />
Seminar<br />
Register Now!<br />
Visit www.kbcat.com or<br />
call +65 6496 8547<br />
Join us for the<br />
Supervising for<br />
Operational<br />
Effectiveness<br />
435 Orchard Road #16-02/03<br />
Wisma Atria<br />
Singapore 238877<br />
Job Design • Staffing • Manning • Training • Performance Management • Performance Support<br />
• Maximise Production Effectiveness<br />
• Prevent Abnormal Situations<br />
• Achieve Operational Excellence (OpX)<br />
Attend this <strong>KBC</strong> seminar and learn a systematic approach to...<br />
Supervising for<br />
Operational Effectiveness<br />
6-8 <strong>November</strong> <strong>2012</strong><strong>–</strong> <strong>Bangkok</strong>, <strong>Thailand</strong>
Supervising for Operational Effectiveness Supervising for Operational Effectiveness<br />
The Seminar Seminar OuTline<br />
This 2 1 /2-day seminar is intended for new and experienced<br />
process plant supervisors leading technical employees<br />
and managing process plant operations or for those<br />
being promoted to a supervisory or management role.<br />
Process operators are the single most valuable asset to<br />
any production facility, and front-line supervisors are the<br />
key to realising that value. Even though it is well known<br />
that the move from senior operator to first-line supervisor<br />
is one of the hardest career transitions to make, little is<br />
done to prepare supervisors for this role. Supervising for<br />
Operational Effectiveness helps supervisors develop the<br />
knowledge, skills, and attributes needed to succeed.<br />
This competency-based training provides supervisors<br />
with an understanding of the factors that drive<br />
production decisions, how those decisions translate into<br />
your production goals, the reasons people behave as<br />
they do, and how to manage behaviour to lead their<br />
shift teams to maximum effectiveness.<br />
To Register<br />
6-8 <strong>November</strong> <strong>2012</strong> <strong>–</strong> <strong>Bangkok</strong>, <strong>Thailand</strong><br />
Visit<br />
www.kbcat.com and click<br />
Events>Seminars<br />
or Call<br />
Ms Joanne Wong at +65 6496 8547<br />
or email jwong@kbcat.com<br />
Fees (Limited seating available)<br />
SGD1,450/person (taxes included)<br />
Supervising for Operational Effectiveness is the basic<br />
foundation for this <strong>KBC</strong> front-line supervisor training<br />
system. This seminar consists of participative lectures,<br />
discussions, demonstrations, and practical reinforcement<br />
to help you apply the principles you learn for a running<br />
start on your future.<br />
This seminar, addresses:<br />
Planning your own supervisory career development<br />
Improving your ability to manage process plant<br />
operations including:<br />
• Production<br />
• Maintenance<br />
• Engineering<br />
Improving your ability to lead technical employees<br />
• Operators<br />
• Mechanics<br />
• Technicians<br />
Venue and Accommodations<br />
<strong>Bangkok</strong>, <strong>Thailand</strong> (6-8 Nov)<br />
To be determined<br />
Unable to Join Us for the Seminar? On-Site Workshops are Available.<br />
Spend no time or money on travel, and keep your workload flowing while employees are building their skills.<br />
Other advantages include:<br />
• Workshop agenda and exercises<br />
can be customised to meet your<br />
specific needs.<br />
• On-site workshops can teach<br />
your staff to speak the same<br />
language.<br />
Call us today to schedule!<br />
• On-site workshops develop a<br />
higher profile for training.<br />
The Process Industry<br />
• Characteristics of the Process Industry<br />
• The Production-Centred, Reliability-Focused<br />
Organisation<br />
• Basic Economics and Business Practices for<br />
the Process Industry<br />
The Process Plant Supervisor<br />
• The Supervisor Position<br />
• Supervisor Roles, Responsibilities,<br />
and Competencies<br />
• Change Management<br />
Understanding Human Behavior<br />
• Behavioural Development<br />
• Self Awareness<br />
• Interpersonal Awareness<br />
Communicating with Employees<br />
• Effective Oral Communication Skills<br />
• Active and Effective Listening<br />
• Effective Writing<br />
About <strong>KBC</strong><br />
<strong>KBC</strong> provides management, consulting, and training<br />
to the process industry worldwide. We assist plant<br />
managers in improving and sustaining Operational<br />
Excellence through human performance improvement<br />
and development.<br />
<strong>KBC</strong> applies expertise to six areas that comprise the<br />
Operational Excellence, Human Performance Improvement<br />
System. They are:<br />
• Job Design • Staffing<br />
• Manning • Training<br />
• Performance Management<br />
• Performance Support<br />
Problem Solving/Decision Making<br />
• Managing Priorities<br />
• Solving Problems<br />
• Making Decisions<br />
Leading Employees<br />
• Leadership and Behaviour<br />
• Leadership Styles<br />
• Conflict Resolution<br />
Training and Developing Employees<br />
• Training and Qualification of Technical Employees<br />
• Identifying and Managing Training<br />
• Conducting Individual and Small Group Training<br />
Managing the Production Plan<br />
• Planning and Organising<br />
• Directing the Production Plan<br />
• Controlling the Production Plan<br />
Managing Employee Performance<br />
• The Performance Management System<br />
• Planning and Conducting Performance Evaluations<br />
• Coaching and Mentoring<br />
Our services include:<br />
• Performance Consulting<br />
• On-site Training<br />
• Group Facilitation<br />
• Performance Support Development<br />
To discuss how we can assist your facility in improving the<br />
performance of your point-of-manufacturing employees,<br />
please contact us today.<br />
ON-SITE +65 6496 8547<br />
Workshops Available www.kbcat.com