Transportation Management Center Concepts of Operations

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Dear Reader,We have scanned the country and brought together the collectivewisdom and expertise of transportation professionals implementingIntelligent Transportation Systems (ITS) projects across the United States.This information will prove helpful as you set out to plan, design, anddeploy ITS in your communities.This document is one in a series of products designed to help youprovide ITS solutions that meet your local and regional transportationneeds. The series contains a variety of formats to communicate withpeople at various levels within your organization and among yourcommunity stakeholders:• Benefits Brochures let experienced community leaders explain in theirown words how specific ITS technologies have benefited their areas;• Cross-Cutting Studies examine various ITS approaches that can betaken to meet your community’s goals;• Case Studies provide in-depth coverage of specific approaches takenin real-life communities across the United States; and• Implementation Guides serve as “how to” manuals to assist yourproject staff in the technical details of implementing ITS.ITS has matured to the point that you are not alone as you move towarddeployment. We have gained experience and are committed toproviding our state and local partners with the knowledge they need tolead their communities into the next century.The inside back cover contains details on the documents in this series,as well as sources to obtain additional information. We hope you findthese documents useful tools for making important transportationinfrastructure decisions.Christine M. JohnsonProgram Manager, OperationsDirector, ITS Joint Program OfficeFederal Highway AdministrationEdward L. ThomasAssociate Administrator forResearch, Demonstration andInnovationFederal Transit AdministrationNOTICEThe United States Government does not endorse products ormanufacturers. Trademarks or manufacturers’ names appear herein onlybecause they are considered essential to the objective of this document.
Executive SummaryPart 1 Introduction 1-1Focus of the Document 1-1Why Agencies Need a Concept of Operations 1-4What Challenges Do TMCs Face? 1-5Summary 1-7Part 2Part 3Types, Functions, and Benefits ofTransportation Management Centers 2-1Definition 2-1Types 2-2Functions 2-5Benefits 2-8Setting the Stage for Development of aTransportation Management CenterConcept of Operations 3-1The Context of a Concept of Operations 3-1Applying a Systems Engineering Approachto Developing the Concept of Operations 3-2What Inputs are Needed tothe Concept of Operations? 3-4How do Outputs from the Concept of OperationsServe as Inputs? 3-7Part 4 Development of a Concept of Operations 4-1Introduction 4-1Level of Detail in the Concept of Operations 4-1The Systems 4-2Operational Facility Needs 4-14Integration and Testing 4-19Coordination 4-25Performing or Procuring Operationsand Maintenance 4-27Training and Documentation 4-55Operational Procurement and Contracting 4-60Part 5 How Can I Find Out More? 5-1How Can I Find Out More AboutConcepts of Operations? 5-4Acknowledgements 5-5References 5-6Footnotes 5-8Index 5-9Regional US DOT officesInside back coverViii
Page 1: Transportation ManagementCenterConc
Page 5 and 6: Agencies responsible for managing l
Page 7 and 8: Focus of theDocumentPurposeThe purp
Page 9 and 10: • The Systems• Operational Faci
Page 11 and 12: WhatChallengesDo TMC’sFace?The mo
Page 13 and 14: The concept of operation should doc
Page 15 and 16: This section defines the types of t
Page 17 and 18: Following notification, incidents a
Page 19 and 20: Many fine examples of transit manag
Page 21 and 22: System Control and DataAcquisitionS
Page 23 and 24: The Contextof aConcept ofOperations
Page 25: Where Does the Concept of Operation
Page 28 and 29: Other Regional Impacts to Operation
Page 31 and 32: An important element of jurisdictio
Page 33 and 34: IntroductionThe concept of operatio
Page 35 and 36: The concept of operation should als
Page 37 and 38: At some point in the process, the r
Page 39 and 40: Main> MBCommand-Based InterfaceMenu
Page 41: Western MDTraffic OperationsCenterG
Page 44 and 45: Field Device Examples• The TMC in
Page 46 and 47: OperationalFacilityNeedsThere are m
Page 48 and 49: Needs or Desires IdentifiedThe conc
Page 50 and 51: The City of Los Angeles ATSAC Cente
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At ATSAC, new hardware, devices, an
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Less pleasant, although sometimes i
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Deciding Whether/How to Share Contr
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Caltrans and the California Highway
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een compiled during the shift. Such
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High level measures may include the
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Example OrganizationDOT District En
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Although ITE has established a reco
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Los Angeles’ ATSAC Traffic Operat
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Staff Cross-TrainingCross-training,
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are needed will conclude by identif
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How Process Improvements Are MadeSi
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The concept of operations deals wit
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This communication can take place i
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The potential cost of configuration
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• The beginning of a task- Change
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need to address, if possible, the c
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Process Improvement Maintenance, as
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The training material is typically
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identifying the core documents (inc
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OperationalProcurementandContractin
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communications, heating/ventilation
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• Consulting The TMC may find tha
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• Standard agency payment process
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Human Factors GuidelinesThe Georgia
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How Can IFind OutMore AboutConcepts
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References1 Booz·Allen & Hamilton
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25 Institute of Transportation Engi
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For further information, contact:Fe
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INTELLIGENT TRANSPORTATION SYSTEMSU
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Transportation Management Center Concepts of Operations

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