Coach to

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Coach to

Sit with someone…• You have NOT worked with yet• Outside of your own work unit


Welcome BACK!UW Sometimes and Aspiring Supervisor SeriesWeekTitleSkills to Train Employees1 Being a Flexible Supervisor2 Learning & TrainingSkills to Coach3 Listening is the Key!4 Questions & AccountabilityBreak. No class.5 Everyday Coaching & FeedbackSkills to Engage & Collaborate6 To Coach or To Improve7 Dealing with Difficult SituationsSkills to Delegate8 Managing Projects & Processes


Everyday Coaching and FeedbackLearning Objectives:• Practice giving feedback, coaching and recognition.AGENDASupervisor Sets Goal – Coach to:1. Gain Cooperation2. Give Recognition3. Give FeedbackEmployee Sets Goal – Coach to:1. Help Another Reach Their Goals


Supervisorsets goalHow can we coach to…Gain CooperationWrite a note.Make an observationor describe issue.Give information.Say it with a wordor gesture.Describe what youfeel or need.


Supervisorsets goalAt your table, draft…Ideas to Gain CooperationHow can I create anenvironment whereit is EASY to do theRIGHT THING?People are more committed to ideas that they generate themselves.


Supervisorsets goalHow can we coach to…Give RecognitionPersonalPunctualPublicProportionateWhat would each of your staff like?Do it today!Give it in front of peersMatch recognition with level of performanceWhat other NO or LOW COST recognition have you done?


Supervisorsets goalYour Turn: draft the recognition for…Someone who deserves to be recognized… How will you recognize this person? How will you deliver it? When?


Supervisorsets goalIndividually, think of a time when…You hesitated to givesomeone feedback.Why did you hesitate?


Supervisorsets goalHow can we coach to…Give FeedbackS T O PStop what youare doingTalk with youremployeeObserve employeedoing it correctlyPraise employeefor doing it right


Supervisorsets goalIndividually, think about… Who needs coaching? What do I need to DO? What do I need to SAY? How will I follow-up?


Supervisorsets goalWhat if an employeeneeds stronger feedback?A Recipe1. Make an observation2. Describe how I felt3. Pick one :• My needs• Consequences• My expectations4. Check for clarity5. Make a request & Follow-up


Supervisorsets goalIndividually,put this feedback with own wordsA Recipe1. Make an observation I noticed….Pause. Listen. Offer Empathy2. Describe how you felt I was………3. Pick one :• Your needs• Consequences• Expectationsbecause…..Pause again. Listen.4. Check for clarity What did you hear me say?5. Make a request & Follow-up Would you be willing to..In your new pairs, deliver your statement


Employeesets goalThe single mosteffective tool forcoaching is a mirror.How can we help another reach their goals?


Employeesets goalCOACH WorksheetC1. Current reality (Observation)• What’s working Well?• What could be better?• What have you done so far?• Listen for feelings and needsOACH


Employeesets goalCOACH WorksheetCO1. Current reality (Observation)• What’s working Well? Could be better?• What have you done so far?2. Objectives• What’s your GOAL?• What’s you goal for today?• What have you done since last session?ACH


Employeesets goalCOACH WorksheetCO1. Current reality (Observation)• What’s working Well? Could be better?• What have you done so far?2. Objectives• What’s your GOAL?A3. Alternatives• What are your OPTIONS?• What’s another option? Another?Or• Tell me a story about a time you Did do ___?• What did you do? What helped ?CH


Employeesets goalCOACH WorksheetCO1. Current reality (Observation)• What’s working Well? Could be better?• What have you done so far?2. Objectives• What’s your GOAL?ACH3. Alternatives• What are your OPTIONS?Or• Tell me a story about a time you Did do ___?4. CHOICES• What WILL you do? By When?• Create Action Plan


Employeesets goalIn pairs, coach your partner…CO1. Current reality (Observation)• What’s working Well? Could be better?• What have you done so far?2. Objectives• What’s your GOAL?ACH3. Alternatives• What are your OPTIONS?Or• Tell me a story about a time you Did do ___?4. CHOICES• What WILL you do? By When?• Create Action Plan


For Week 6 (Nov. 13 th )Try-OutCard• What do you want to try this week?Reading forWeek 6• Page 3 of Week 6 Packet“Fix Procedures and Processes before Coaching”

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