SATEON Installation Guide - Grostech.com

Release 2.5Installation GuideDecember 2012

SATEON Release 2.5Installation GuideIssue 1.0, released December 2012DisclaimerCopyright © 2012, Grosvenor Technology. All rights reserved.SATEON and the SATEON logo are trademarks or registered trademarks ofGrosvenor Technology. All other brands, names, or trademarks appearing in thisdocument are acknowledged as the trademarks of their respective owners.No part of this document may be reproduced in any form or by any means for anypurpose without the written permission of Grosvenor Technology.Whilst we make every effort to ensure the accuracy of our publications, GrosvenorTechnology assumes no responsibility or liability for any errors or inaccuracies thatmay appear in this document.Grosvenor Technology Ltd.Millars ThreeSouthmill RoadBishop’s StortfordHertsCM23 3DHTelephone: +44 (0)1279 838000Fax: +44 (0)1279 504776Email: support@grosvenortechnology.co.ukWebsite: www.grosvenortechnology.co.ukSATEON Release 2.5 2 Issue 1.0Installation Guide December 2012

ContentsPreface ..............................................................................................................................5About SATEON .................................................................................................................................. 5About this guide ............................................................................................................................... 5Related documents ........................................................................................................................... 6Technical support ............................................................................................................................. 6Preparing to install SATEON ...............................................................................................7Server specification .......................................................................................................................... 8Hardware requirements ........................................................................................................... 8Operating system support ........................................................................................................ 8Server software prerequisites .......................................................................................................... 8Microsoft SQL Server 2008 R2 .................................................................................................. 9SSRS ........................................................................................................................................... 9.NET Framework ........................................................................................................................ 9Other software .......................................................................................................................... 9Client requirements ........................................................................................................................10Browser support .....................................................................................................................10Screen resolution ....................................................................................................................10Silverlight plug-in ....................................................................................................................10Licensing .........................................................................................................................................10Installing SATEON ............................................................................................................ 11“One-step” installation ...................................................................................................................12Running the “one-step” install ................................................................................................12Running the installation wizard ......................................................................................................15Running the database creation scripts ...........................................................................................24Multi-tier installation ......................................................................................................................24Installing the SATEON databases and Report Server ..............................................................24Installing the SATEON application ..........................................................................................27Post-installation checks ..........................................................................................................28SATEON Release 2.5 3 Issue 1.0Installation Guide December 2012

After installation .............................................................................................................. 29What is installed .............................................................................................................................30File structure installed ............................................................................................................30Databases and scripts .............................................................................................................31Services created ......................................................................................................................32Message queues configured ...................................................................................................33Websites configured ...............................................................................................................34Shortcuts .................................................................................................................................34Starting the system .........................................................................................................................34Installing a licence ..........................................................................................................................36Uninstalling SATEON .......................................................................................................................40Upgrading SATEON .........................................................................................................................44Installing Token Printing .................................................................................................. 45Overview of token printing .............................................................................................................46Requirements ..........................................................................................................................46Alternative installation processes ...........................................................................................46Using the normal SATEON installer ................................................................................................46Running the installer ...............................................................................................................47Using the specific token printing installer ......................................................................................49Running the one-step install ...................................................................................................49Running the installation wizard ..............................................................................................50After installation .............................................................................................................................53Checking the service ...............................................................................................................53Post-installation checks ..........................................................................................................53SATEON Release 2.5 4 Issue 1.0Installation Guide December 2012

PrefaceThis document provides information on installing SATEON.This version of the document relates to SATEON Release 2.5. It may not include changesincorporated in later versions of the software.Date of latest update: December 2012.About SATEONSATEON is a powerful yet easy-to-use browser-based access control system that allowsusers to manage and monitor physical access to sites. It integrates access control, alarmand incident monitoring, visitor management and reporting facilities.SATEON is installed on a central server, and can then be accessed from any location via abrowser-based interface. No software needs to be installed on the client PCs.About this guideThis document describes how to install SATEON Release 2.5.It is aimed at installers and support engineers with a good knowledge of Windowssystems, particularly using Microsoft SQL Server and Internet Information Services (IIS).This guide includes the following information:• Section 1 - Preparing to install SATEON. This section includes details of thehardware and software requirements of the computers that you install SATEON on.• Section 2 - Installing SATEON. This section explains how to install SATEON,including the “one-step” installation process which can be used for small-scaleinstallations, multi-tier scenarios and installing token printing separately.• Section 3 - After installation. This section includes details of the databases, servicesand files that are installed. It also explains how to start up SATEON and how toinstall and verify a licence.• Section 4 – Installing Token Printing. This section explains how to install the TokenPrinting option which enables card printing on a dedicated printer.SATEON Release 2.5 5 Issue 1.0Installation Guide December 2012

Note: Representations of screens and other illustrations in this document are shown forinformation only. There may be some differences in the screens you see, depending onthe operating system and the computer configuration.Related documentsThe following documents, available from Grosvenor Technology, may also be useful:• The SATEON eSeries Programmer Application Notes. This document, aimed atinstallers and support engineers, explains how to use the eSeries Programmer todiscover and configure IP devices so that they can be controlled by a SATEONsystem.• How To … guides for the Access Control, Control Centre, Event Configuration,System Configuration, Reports and Visitors modules. These are available both asHelp systems and in PDF form.• The Galaxy Panel Interface Guide. This document provides details on setting up theGalaxy Panel Interface module, configuring communication between SATEON andthe panel, and displaying and managing Galaxy information within SATEON.• The Simplex Panel Interface Guide. This document provides details on setting up theSimplex Panel Interface module, configuring communication between SATEON andthe panel, and displaying and managing Simplex information from SATEON.• The IndigoVision Interface Guide. This document provides details on setting up theIndigoVision Panel Interface module, configuring communication between SATEONand the panel, and managing IndigoVision information from SATEON.Technical supportFor further assistance with SATEON, please contact Grosvenor Technology TechnicalSupport as follows:E-mail:Web:Technical website:support@grosvenortechnology.co.ukwww.grosvenortechnology.co.ukwww.grostech.comSATEON Release 2.5 6 Issue 1.0Installation Guide December 2012

Section 1Preparing to install SATEONThis section details the hardware and software requirements for SATEON. Itincludes the following:• The hardware requirements of the server on which SATEON is to beinstalled. See Server specification on page 8.• The software that is required on the server before SATEON can beinstalled. See Server software prerequisites on page 8.• The requirements of the client machines from which the SATEON userinterface is accessed. See Client requirements on page 10.• The licensing requirements of SATEON. See Licensing on page 10.SATEON Release 2.5 7 Issue 1.0Installation Guide December 2012

Server specificationHardware requirementsGrosvenor Technology recommends the following as the minimum specification of themain SATEON server:• Processor – 1 GHz or faster 32-bit (x86) or 64-bit (x64) processor• RAM – 4 GB RAM• Hard drive – 16 GB (32-bit) or 20 GB (64-bit) available• Graphics – DirectX 9 graphic device with WDDM 1.0 or higher driverOperating system supportThe following operating systems are supported:• Windows Server 2008 (Service Pack 2)• Release 2• Microsoft Windows 7 (Professional and Ultimate versions)Note: We recommend that all outstanding Windows updates are applied to youroperating system before installing SATEON.Server software prerequisitesThe following software is required by SATEON:• Microsoft SQL Server 2008 R2• SQL Server Reporting Services• .NET Framework, Version 4.0 or laterNote: If you use the “one-step” SATEON installation, these prerequisites are automaticallyincluded in the installation process. See “One-step” installation on page 12.If you use the installation wizard the installer will check that these items are present andwill report any missing prerequisites.SATEON Release 2.5 8 Issue 1.0Installation Guide December 2012

Microsoft SQL Server 2008 R2SQL Server is a relational database server from Microsoft which is designed for theenterprise environment. It includes Database, Reporting and Integration services.SATEON requires Microsoft SQL Server 2008 R2. You must have one of the followingeditions:• Enterprise Edition• Standard Edition• Express Edition with Advanced Services. This is available as a free download but notethat the Advanced Services version, which includes full-text search and reportingoptions, is required.Note: The SQL Server Express Edition is intended for small-scale installations. There is a10 GB size limit per database (not including log files) and regardless of the amount ofmemory available the application will only use a maximum of 1 GB. This is the edition thatis installed by the “one-step” installer.Ensure that whichever edition you are running, all relevant Service Packs have beeninstalled.SSRSTo run the reporting features of SATEON you require SQL Server Reporting Services(SSRS). This is a server-based report generation software system, which is included inEnterprise, Standard and Express editions of Microsoft SQL Server as an install option.If SQL Server is already present but the SSRS option has not been installed, you can usethe SQL Server Installation Center to reconfigure the installation, adding the ReportingServices option..NET FrameworkBoth .NET Framework Version 4.0 and Version 3.5 are required on all systems. Thissoftware framework includes a large library of coded solutions to common programmingissues. On Windows Server 2008 .NET is not installed by default, but it can be downloadedfrom the Microsoft Download Center.Other softwareSATEON also requires the following:• Microsoft Internet Information Services (IIS), which provides Web server functionalityfor Windows.• Microsoft Message Queuing (MSMQ), which enables co-operating applications tosend and receive messages.If IIS and MSMQ are not already present on the server, the SATEON installer will installand configure them.SATEON Release 2.5 9 Issue 1.0Installation Guide December 2012

Client requirementsAny number of client machines can access the SATEON user interface via a browser. Nosoftware needs to be installed on client computers, but the following are required:Browser supportAt present only Microsoft Internet Explorer (v7 and above) is supported.Screen resolutionThe minimum recommended screen resolution for SATEON is 1280 x 800.Silverlight plug-inThe SATEON user interface uses Microsoft Silverlight technology, which requires abrowser plug-in to be installed. If not already present, the user will be prompted to installthis plug-in the first time that SATEON is run. We recommend Silverlight Version 5 orabove.LicensingSATEON requires a valid licence before it can be used. This may be a trial licence or a fulllicence. Licensing is a two-stage process:• You will need to load a suitable licence as soon as possible after installation. Thelicence can be provided as a text file or as a string of text.• The licence then needs to be validated within 30 days by calling Grosvenor TechnicalSupport.For details, see Installing a valid licence on page 36.Note: If you do not have a licence file yet, contact Grosvenor Technical Support as soon aspossible.SATEON Release 2.5 10 Issue 1.0Installation Guide December 2012

Section 2Installing SATEONThis section explains how to install SATEON.• For details of running a simple installation process on a single machine,see “One-step” installation on page 12.• For details of installing SATEON using the installation wizard, seeRunning the installation wizard on page 15.• If you plan to run the database creation scripts separately, see Runningthe database creation scripts on page 24.• If you are planning to install the SATEON databases and application onseparate servers, see Multi-tier installation on page 24.SATEON Release 2.5 11 Issue 1.0Installation Guide December 2012

“One-step” installationFor small-scale installations, a “one-step” installation is available which installs everythingrequired to run SATEON on a single machine, i.e. the following:• Microsoft SQL Server 2008 R2 – Express Edition with Advanced Services• SQL Server Reporting Services• .NET Framework (Version 3.5 and Version 4.0)• Silverlight Version 5• SATEON• IIS and MSMQ if requiredDo not use the “one-step” installation in the following situations:• If you already have a version of SQL Server 2008 R2 installed that you intend to usefor the SATEON database.• If you only want to install certain parts of the system on the selected machine.• If you don’t want to install the databases, or if you want to use different databasenames and instances rather than the defaults.• If you wish to use a specific user account to run SATEON.In these situations, use the installation wizard which permits more flexible configuration.See Running the installation wizard on page 15. If you plan to install the application andthe database on separate computers, see Multi-tier installation on page 24.Installation files are provided in the Installer folder on the installation media.Note: Before running the install process, ensure you are logged on to an Administratoraccount on the PC/server, with full permissions.Running the “one-step” installBefore installing, ensure the hardware specification of the proposed machine is adequate.See Server specification on page 8.To run the install1. Run SATEON Setup.exe.2. If .NET Framework is not present on the server, you will be prompted to install it first:SATEON Release 2.5 12 Issue 1.0Installation Guide December 2012

Click Accept and Install to install the .NET Framework.3. The Licence Agreement dialog appears:4. After reading the terms of the licence, select the checkbox to confirm acceptance ofthe terms and conditions and click the Install button.SATEON will be installed in C:\Program Files (x86)\Grosvenor Technology Ltd\ bydefault.To choose an alternative location, click thebutton.5. To change any features of the installation, click Customise installation.SATEON Release 2.5 13 Issue 1.0Installation Guide December 2012

This dialog allows you to choose the specific features to be installed. If the databasesare being installed, you need to specify the SQL server and instance. You can alsospecify the Report Server. Click Back to return to the main Install screen.6. Click Install to start the installation. A dialog is displayed while the installation is inprogress, for example:SATEON Release 2.5 14 Issue 1.0Installation Guide December 2012

Note: The entire process may take some time, especially if all prerequisites need to beinstalled.7. When installation is complete, the following dialog appears:8. You may be prompted to restart your computer. Click Yes to restart and completethe installation. If you press No you will have to restart later before you can useSATEON.After installation we recommend you start up the SATEON user interface to ensure itworks correctly. See After installation on page 29.Running the installation wizardThis section describes the flexible installation process, which you should use in place ofthe “one-step” installation in the following situations:• If you already have a version of SQL Server 2008 R2 installed that you intend to usefor the SATEON database.• If you only want to install certain parts of the system on the selected machine.• If you don’t want to install the databases, or if you want to use different databasenames and instances rather than the defaults.• If you wish to use a specific user account to run SATEON.The installation information and the files themselves are in the installation packageSATEON Installer.msi, provided in the Installer\SATEON folder on the installation media.SATEON Release 2.5 15 Issue 1.0Installation Guide December 2012

Running the installation wizard sets up the website files, creates the services, installs andconfigures the SQL databases and sets up reports. It also checks for the presence of IISand MSMQ, and installs these if they are not already present. It will not install otherprerequisites, so make sure these are present before starting the install. (See Serversoftware prerequisites on page 8.)Note: Before running the install process, ensure you are logged on to an Administratoraccount on the PC/server, with full permissions.As part of the installation process, you can choose either to perform a basic install, withall defaults applied, or you can customise the details of the features installed and theirlocations.To install SATEON using the default settings1. Run Sateon Installer.msi. The installation wizard starts:2. Click Next. The Licence Agreement dialog appears:SATEON Release 2.5 16 Issue 1.0Installation Guide December 2012

3. After reading the Licence Agreement, select the checkbox to accept the agreementand click Next. The following dialog appears:4. To install SATEON using all the default settings, click Install Now.SATEON will be installed in the default location (C:\Program Files (x86)\GrosvenorTechnology Ltd\) with all other default configuration.If the Install Now button is greyed out, the installation cannot proceed since at least oneof the prerequisites is missing:SATEON Release 2.5 17 Issue 1.0Installation Guide December 2012

Click the More Info button for details for missing items, for example:In this case, you must cancel the installation and install the missing items beforeSATEON can be installed. See Preparing to install on page 7.You may need to restart the computer after installing pre-requisites.SATEON Release 2.5 18 Issue 1.0Installation Guide December 2012

To install SATEON using customised settings1. Run Sateon Installer.msi. The installation wizard starts.2. Click Next to display the Licence Agreement.3. After reading the Licence Agreement, select the checkbox to accept the agreementand click Next. The following dialog appears:4. Click the Customise button to define various aspects of the installation. TheDestination Folder dialog appears:5. Accept the default or click Change to select an alternative location.SATEON Release 2.5 19 Issue 1.0Installation Guide December 2012

6. Click Next. The Custom Setup dialog appears:7. Click Next. At this point a window appears confirming the system prerequisites forthe items you have selected:Click Next.If any of the requirements are not met they appear in red, for example:SATEON Release 2.5 20 Issue 1.0Installation Guide December 2012

Click the More Info button for details of what needs to be installed.In this case you must click Cancel to cancel the installation and install all missingitems before repeating the installation. See Preparing to install on page 7.8. As long as all prerequisites are in place, the Account Information dialog appears:On this page you need to configure the account under which SATEON is run.By default, the installation uses the local service account. If you wish to use a specific useraccount, provide a valid name and password, which must already exist.SATEON Release 2.5 21 Issue 1.0Installation Guide December 2012

9. Click Next. If the database are being installed on this system, the SQL ServerInformation dialog appears:Specify the SQL server and instance and the authentication methods to be used if thedefault values don’t apply. Click Test DB to test the connection to the database. Theinstallation cannot proceed until this has been done successfully.10. Click Next. The SSRS configuration dialog appears:SATEON Release 2.5 22 Issue 1.0Installation Guide December 2012

Access to SSRS is required to run SATEON Reports. Overwrite the SQL ReportingServices URL if it is located anywhere other than the default location.If you want to use a specific account, provide a username and password. Otherwisethe currently logged in system account will be used.11. The following dialog appears.12. Click Install to start the installation of the requested features.Note: This can take some time: 15 minutes or more if IIS and MSMQ need to be installed.13. Click Finish when the completion dialog appears.SATEON Release 2.5 23 Issue 1.0Installation Guide December 2012

Note: If any errors are encountered during the installation, the installation will becancelled and any changes made by the installer will be rolled back.Running the database creation scriptsIf the database creation scripts are not run as part of the installation process they willneed to be run separately on the SQL server machine.If you selected the Script Only button when installing SATEON, the scripts will be installedin a folder called Database Scripts (in the default location Program Files (x86)\GrosvenorTechnology Ltd\SATEON unless you have specified an alternative).The files are as follows:• sql_acs.sql – creates the SateonAcs database.• sql_area.sql – creates the SateonAreas database.• sql_ess.sql – creates the SateonESS database.• sql_galaxy.sql – creates the SateonGalaxy database.• sql_incident.sql – creates the SateonIncidents database.• sql_iv.sql – creates the SateonIndigoVision database.• sql_loc.sql – creates the SateonServiceLocator database.• sql_logging.sql – creates the SateonLogging database.• sql_sateon.sql – creates the Sateon database.• sql_tokens.sql – creates the SateonTokens database.• sql_vicon.sql – creates the SateonViconVideo database.• The scripts can be run from within SQL Server Management Studio or by doubleclickingon the file names.Multi-tier installationIn some instances, you may wish to install the SATEON databases and Report Server onone server and the SATEON application and services on another. This section outlines thesteps to do this.Note: In this situation you must use the installation wizard, rather than the one-stepinstallation.Installing the SATEON databases and Report ServerLog on to the server to be used for the SQL database and follow the instructions below.1. From the installation location, run Sateon Installer.msi.2. After accepting the licence terms, select the Customise option:SATEON Release 2.5 24 Issue 1.0Installation Guide December 2012

3. From the Custom Setup page, select SATEON (at the root) from the drop-down, andchoose the Entire feature will be unavailable option to deselect it.4. Select SATEON Databases and choose the option Entire feature will be installed onlocal hard drive.SATEON Release 2.5 25 Issue 1.0Installation Guide December 2012

5. Select SATEON Reports and choose the option Entire feature will be installed onlocal hard drive:6. Click Next. At this point a window appears confirming the system prerequisites forthe items you have selected (Windows 7 and .NET 4.0)7. Click Next to set the SQL Server information and the SSRS settings, as described inRunning the installation wizard on page 15.8. Click Install to start the installation process.SATEON Release 2.5 26 Issue 1.0Installation Guide December 2012

Installing the SATEON applicationLog onto the server that you are going to use for the SATEON application and follow theinstructions below:1. From the installation location, run Sateon Installer.msi.2. After accepting the licence terms, select the Customise option:3. From the Custom Setup page, select SATEON (at the root) from the drop-down, andchoose the Entire feature will be unavailable option to deselect it.4. Select SATEON Services and then the option Entire feature will be installed on localhard drive.SATEON Release 2.5 27 Issue 1.0Installation Guide December 2012

5. Select SATEON Utilities and then the option Entire feature will be installed on localhard drive.6. Select SATEON Translate and then the option Entire feature will be installed on localhard drive.7. Select SATEON Website and then the option Entire feature will be installed on localhard drive.8. Click Next. At this point a window appears confirming the system prerequisites forthe items you have selected9. Click Next to set the Service account information settings and the SQL Serverinformation, as described in Running the installation wizard on page 15.10. Click Next to start the install.Post-installation checksTo ensure communication between systems, check DTC (Distributed TransactionCoordinator) and security settings on both computers:To check DTC1. Open the Services dialog (Control Panel > Administrative Tools > Services).2. Check that the DTC service is running on each tier and that it is set to startautomatically.Security/Firewalls• Check that the security in place will allow communication between the various tiers.• Check any firewalls in place to ensure that the policies in operation allowcommunication between the tiers.SATEON Release 2.5 28 Issue 1.0Installation Guide December 2012

Section 3After installationThis section provides details of what is installed, and explains someimportant tasks that you need to do following installation.• For details of the databases, files and services that are installed, seeWhat is installed on page 30.• For details of checking the system to make sure it is running correctly,see Starting the system on page 34.• For information on licensing the software, see Installing a licence onpage 36.• For an explanation of uninstalling SATEON if necessary, seeUninstalling SATEON on page 40.SATEON Release 2.5 29 Issue 1.0Installation Guide December 2012

What is installedDuring the installation process, the installer installs all the specified elements ofSATEON. If necessary it also installs IIS and MSMQ.Note: The details here assume all options are installed. If certain options are notselected the corresponding files, databases, etc would not be present.File structure installedThe installed file structure is as follows. This assumes the default location (C:\ProgramFiles (x86)\Grosvenor Technology\) is used:Details are as follows:• Databases folder. Contains files related to the SQL databases including scripts andschema files. For details of installed databases, see Databases and scripts on page31.• Services folder. Contains files related to the Windows services including the consoleversions of the services and log files. For details of installed services, see Servicescreated on page 32.• Utilities folder. Contains various utilities for use by installers and support engineers:−−BCCS Diagnostics. This utility allows engineers to check the operation of theComms Engines.Galaxy Panel Explorer. This tool allows engineers to check the operation of theGalaxy Panel interface. Note that Galaxy panel support is a separately licensedoption.SATEON Release 2.5 30 Issue 1.0Installation Guide December 2012

−−−SATEON Account Reset. This tool allows Grosvenor Support to reset theadministrator account in case of lock-outs.SATEON eSeries Programmer. This utility is used during system configurationto discover and configure IP panels in your network.SATEON Express Backup. This tool allows you to configure back-ups of the SQLServer Express Edition database.• Websites folder. Contains files related to the SATEON websites. See Websitesconfigured on page 34 for details.Databases and scriptsThe following SATEON databases may be installed in the specified SQL instance.Note: If you have used the one-step install, as described in “One-step” installation onpage 12, the default database and instance will be machinename\SATEON. If you usethe installation wizard, as described in Running the installation wizard on page 15, thedefault instance will be used.Using the default settings the databases will be:• Sateon – this is the main SATEON database, holding all data that is set up andmanaged from the user interface.• SateonAcs – this database holds access control data.• SateonAreas – holds data related to secure areas and the rules and calculationsthat apply to them.• SateonESS – holds data specific to event streaming.• SateonGalaxy – holds data specific to the Galaxy panel interface.• SateonIncidents – holds data specific to incident status and reporting.• SateonIndigoVision – holds data specific to the IndigoVision controller interface.• SateonLogging – holds data specific to data logging and auditing.• SateonModes – holds data specific to the modes in use.• SateonServiceLocator – holds the address location information of the SATEONServices, including licence management, language control and so on.• SateonSimplex – holds data specific to the Simplex panel interface.• SateonSystemAgent – holds data used by the Command Invoker, which executescommands automatically when certain events occur.• SateonTokens – holds data related to token usage.• SateonViconVideo – holds data specific to the Vicon video interface.Note: The Galaxy, IndigoVision, Simplex and Vicon databases may not be installed bydefault by the installation wizard. Even if they are installed, note that they cannot beused unless a suitable licence is present.SATEON Release 2.5 31 Issue 1.0Installation Guide December 2012

If the database creation scripts are not run as part of the installation process they will beinstalled in a folder called Database Scripts (in the default location Program Files (x86)\Grosvenor Technology Ltd\SATEON unless you have specified an alternative).Services createdThe following Windows services may be created:• SATEON Areas – maintains and reports on information about secure areas and therules that apply to them.• SATEON Comms Engine – communicates with and configures the panels controllingthe doors and other hardware.• SATEON Descriptions – communicates details of SATEON objects between services.• SATEON Dispatcher – listens for messages on the Event Streaming Service relay andpasses them to the Event Monitor.• SATEON ESS (Event Streaming Service) – this service handles all events that areraised throughout the access control system.• SATEON Galaxy – this service communicates with Galaxy intruder panels, whereused. Note that Galaxy panel support is a separately licensed option.• SATEON Incidents – handles the processing of high-priority events that requireacknowledgement.• Sateon IndigoVision – this service communicates with the IndigoVision videocontroller. Note that Vicon support is a separately licensed option.• SATEON Logging – writes details of events in the SateonLogging database, for useby reporting functions.• SATEON Modes – maintains information about the mode of each site in theSATEON installation.• SATEON Simplex – this service communicates with Simplex fire panels, whereused. Note that Simplex panel support is a separately licensed option.• SATEON System Agent – this handles the Command Invoker, which executescommands automatically when certain events occur.• SATEON Token Printing – enables the printing of tokens on a suitable printer. Thisservice can be installed on a separate dedicated machine; see Installing the TokenPrinting service on page 45.• SATEON Tokens – maintains information about the use of tokens including tokenstatus and details of unauthorised use.• SATEON Vicon Video – this service communicates with the Vicon video controller,where used. Note that Vicon support is a separately licensed option.Note: The Galaxy, IndigoVision, Simplex and Vicon services may not be installed bydefault. Even when present, note that they cannot be used unless a suitable licence isinstalled.SATEON Release 2.5 32 Issue 1.0Installation Guide December 2012

All services installed should start automatically following installation. If necessary, youcan start them and manage them from the Administrative Tools > Services dialog:Message queues configuredYou can view the configured MSMQ queues from Administrative Tools > ComputerManagement. If all features are installed this will be as follows:SATEON Release 2.5 33 Issue 1.0Installation Guide December 2012

Websites configuredThe SATEON websites are created beneath the Default Web Site in IIS.For IIS7 you will see the following in the IIS Manager:ShortcutsA shortcut to launch the SATEON user interface is added to the host computer desktop:Starting the systemFollowing installation, we recommend that you start up the SATEON website to ensure itworks correctly.Note: You can test the website by running it on the server that SATEON is installed on,but we recommend that in normal use you use an alternative client machine.To start SATEON1. Open your browser and navigate to http://hostname/sateon, where hostname isthe name of the server than SATEON is running on. On the host computer, you canselect the Launch SATEON icon on the desktop.2. The SATEON login page is displayed:SATEON Release 2.5 34 Issue 1.0Installation Guide December 2012

3. Log in using the default ID Admin with the default password, sateon.4. You will be prompted to change the password for the default account beforecontinuing:5. Enter a suitable New Password and enter it again for confirmation. Click ChangePassword.When SATEON is first started, it has no valid licence and the System Administration> Licensing page is displayed:SATEON Release 2.5 35 Issue 1.0Installation Guide December 2012

The system requires a licence before other pages can be viewed. See Installing a licencebelow for details.Note: We strongly recommend that to ensure the security of the system you change thedefault passwords and set up additional system users and passwords as soon aspossible.Installing a licenceSATEON requires a valid licence before it is used. This may be a trial licence or a fulllicence.When SATEON is first installed, the only page available is the Licensing page. You willneed to load a suitable licence file as soon as possible after installation before any otherparts of the systems are accessible.Licensing is a two-stage process:• Load the new licence to access all licensed SATEON options.• Verify the licence within 30 days by calling Grosvenor Technical Support.Note: If you do not have a licence file, contact Grosvenor Technical Support as soon aspossible to obtain a licence.The licence may be provided in one of two ways:• As a file, which will have the .gtl file extension.• As a string of encrypted data (for example, included in an email).SATEON Release 2.5 36 Issue 1.0Installation Guide December 2012

To install a SATEON licence1. Choose Systems Administration > Licensing to display details of the current licence.If there is no valid licence the page is as follows:2. Do one of the following:−−If you have a licence in file format, ensure it is in an accessible location. SelectUpload a new licence file and click the Click to Start Upload button. A fileselection dialog appears. Navigate to the appropriate file (with the .gtl fileextension) and click Open. The new licence file is installed.If you have the encrypted licence data, select Copy/paste the licence below.Cut the entire string from the source email or document and paste it into thetext box. Click Save Licence.3. If the licence is successfully loaded, the following dialog box appears:Click OK. The log in dialog is redisplayed.4. When you log back in, the main SATEON page appears. Additional options areavailable at the top of the main SATEON page. If you select System Settings >System Administration > Licensing, details of the licence appears, for example:SATEON Release 2.5 37 Issue 1.0Installation Guide December 2012

At this point the licence is loaded but not verified. It will need to be verified within 30days for SATEON to continue to work.To verify a licence1. Select System Settings > System Administration > Licensing to show details of thelicence. If it is unverified the status will appear as VALID (Unverified) as follows:2. Click the Generate Validation Code button. A pop-up will appear showing a codenumber:SATEON Release 2.5 38 Issue 1.0Installation Guide December 2012

3. Contact Grosvenor Technical Support (see Technical Support on page 6). You willneed to provide your System ID number (which appears at the top of the Licensingpage) and the 16-digit Validation Code.4. Technical Support will give you a 16-digit licence Verification Code. When youreceive the code, click the Enter Verification Code button. The following dialogappears:5. Enter the 16-digit Verification Number given to you and press OK. The licence isverified, and you will be logged out. When you log back in, the licence status willappear as Verified:SATEON Release 2.5 39 Issue 1.0Installation Guide December 2012

Uninstalling SATEONYou can uninstall SATEON if you no longer wish to use the application. There is no needto uninstall SATEON before installing a new version. Uninstalling will remove theapplications, services and files, but the databases will be left in place. Any prerequisitetools installed as part of the one-step install will be left in place.Note: We recommend that you use the same installer to uninstall SATEON as was usedfor the installation: i.e. run SATEON Setup.exe if you ran the one-step install, andSateon Installer.msi if you used the full install.To uninstall SATEON using the one-step installer1. Run SATEON Setup.exe. The installation wizard starts and detects that SATEON isalready installed. The following dialog appears:Note: The Modify option can be used to add functions. The Repair option checks forconfiguration errors and fixes missing files, etc.2. Click Uninstall to start the removal process.SATEON Release 2.5 40 Issue 1.0Installation Guide December 2012

3. At the end of the process, a confirmation screen appears:Note: The uninstall process will remove the file structure, the web sites and the services.It does not remove the databases: remove these using SQL management tools ifnecessary.SATEON Release 2.5 41 Issue 1.0Installation Guide December 2012

To uninstall SATEON using the full installer1. Run SateonInstaller.msi. The installation wizard starts and detects that SATEON isalready installed. The following dialog appears:2. Click Next.Note: The Modify option can be used to add functions. The Repair option checks forconfiguration errors and fixes missing files, etc.3. Click Remove to start the removal process.SATEON Release 2.5 42 Issue 1.0Installation Guide December 2012

4. At the end of the process, a confirmation screen appears.5. Click Finish to exit the wizard.Note: The uninstall process will remove the file structure, the web sites and the services.It does not remove the databases: remove these using SQL management tools ifnecessary.If you subsequently reinstall the same version of SATEON, you do not need to apply anew licence file.SATEON Release 2.5 43 Issue 1.0Installation Guide December 2012

Upgrading SATEONTo upgrade SATEON from Release 2.4 to Release 2.5, you can run the installer utility inthe same way as running a clean install. The installation process will recognise thatSATEON is being upgraded and will completely remove the earlier release and theninstall release2.5, running all appropriate database upgrade scripts.Note: If you are running a release earlier than 2.4, please contact Grosvenor TechnicalSupport.SATEON Release 2.5 44 Issue 1.0Installation Guide December 2012

Section 4Installing Token PrintingThis section explains how to install the SATEON Token Printing option whichenables the printing of suitable cards on a dedicated printer.• For general information about card printing and its requirements, seeOverview of token printing on page 12.• For details of installing token printing on Windows 7 or Server 2008,see Using the normal SATEON installer on page 46.• For details of installing token printing on Windows 7 or XP, see Usingthe specific token printing installer on page 49.• For details of what is installed and things to check, see Afterinstallation on page 53.SATEON Release 2.5 45 Issue 1.0Installation Guide December 2012

Overview of token printingSATEON supports the printing of tokens on a suitable printer. The card printer willnormally be attached to a separate, dedicated PC and in order for printing to workcorrectly you need to install the Token Printing service on this PC and ensure it is set upto communicate with the SATEON server. This separate installation is described here.Note: The token printing service is also installed as part of the main SATEON application,so if you are running a token printer directly from the server you do not need to install itseparately.RequirementsCertain prerequisites need to be present on the PC used for printing tokens:• .NET Framework, Version 4.0 or later.• .NET Portable Update.• .SQL Server Compact, Version 4.0The Token Printing Service needs access to SSRS, in order to access the reports thatdefine the card layouts, and it needs to communicate with the SateonServiceLocator, inorder to communicate with the rest of SATEON. These need to be defined duringinstallation.Alternative installation processesTwo alternative installation versions are available:• If you are installing token printing on Windows Server 2008 or Windows 7, you canuse the regular installers.• If you are installing the Token Printing Service on a PC running Windows XP or Vista,we recommend you use the specific Token Printing installer.Using the normal SATEON installerIf you are running the Token Printing service from a Windows 7 PC or a server runningWindows Server 2008 you can use the normal SATEON installer (Sateon Installer.msi) toinstall the Token Printing Service. Installation files are provided in the Installer\TokenPrinting folder on the installation media.SATEON Release 2.5 46 Issue 1.0Installation Guide December 2012

Running the installer1. From the installation location, run Sateon Installer.msi.2. On the first screen, Click Next. The Licence Agreement dialog appears.3. After reading the Licence Agreement, select the checkbox to accept the agreementand click Next. The following dialog appears:4. Select the Customise option. On the Destination Folder dialog accept the default orclick Change to select an alternative location.5. Click Next. The Custom Setup dialog appears. Select SATEON (at the root) from thedrop-down, and choose the Entire feature will be unavailable option to deselect it.SATEON Release 2.5 47 Issue 1.0Installation Guide December 2012

6. Select and expand SATEON Services. Select Token Printing Service and choose theoption Entire feature will be installed on local hard drive.7. Click Next. At this point a window appears confirming the system prerequisites forthe items you have selected.8. Click Next. On the Account Information dialog you need to configure the accountunder which SATEON is run. If you wish to use a specific user account, provide avalid name and password, which must already exist.9. Click Next.Access to SSRS is required to run SATEON Reports. Set the SQL Server informationand the SSRS settings, as described in Running the installation wizard on page 15.10. Click Install to start the installation process.SATEON Release 2.5 48 Issue 1.0Installation Guide December 2012

Using the specific token printing installerA separate Token Printing installer is provided if you are printing tokens from a PCrunning Windows XP or Vista. Installation files are provided in theInstaller\TokenPrinting folder on the installation media• SATEON Token Printing Setup.exe: this is a one-step installation which installs theToken Printing service plus the prerequisites if required.• SATEON Token Printing Installer.msi: a configurable installer which requires theprerequisites to be present.Running the one-step installFollow these instructions on the computer that token printing will be run from.To run the one-step installer1. Run SATEON Token Printing Setup.exe from the installation media. The LicenceAgreement dialog appears:2. After reading the terms of the licence, select the checkbox to confirm acceptance ofthe terms and conditions and click Next.SATEON Release 2.5 49 Issue 1.0Installation Guide December 2012

3. On this screen, specify the following:−−−Report server url: The URL of the Report Server in the formathttp://machinename/ssrsinstallation, such as http://server-01/reportserverUsername and Password: Specify these if you want to use a specific account toaccess the Report Server. Otherwise the currently logged in system accountwill be used. The account specified will need to have access to SSRS.Service locator location: The hostname of the machine that theSateonServiceLocator is running on.4. Click Install to start the installation. When installation is complete, click Finish onthe confirmation dialog.Running the installation wizardThis section describes the wizard-based installation, which you can use in place of the“one-step” installation if the prerequisites are present and/or if you wish to use aspecific user account to run the SATEON Token Printing service rather than the default.Follow these instructions on the computer that token printing will be run from.SATEON Release 2.5 50 Issue 1.0Installation Guide December 2012

To run the installation wizard1. Run SATEON Token Printing Installer.msi from the installation media. Theinstallation wizard starts:2. Click Next. The Licence Agreement dialog appears. Select the checkbox to acceptthe agreement and click Next. The Destination Folder dialog appears:3. Specify an alternative location if required; click Next.4. On the Custom Setup dialog, click Next.SATEON Release 2.5 51 Issue 1.0Installation Guide December 2012

5. As long as all prerequisites are in place, the Account Information dialog appears:On this page you need to configure the account under which Token Printing is run.If you wish to use a specific user account, provide a valid name and password,which must already exist.6. Click Next. The Additional Information dialog appears:7. On this screen, specify the following:−SQL Server Reporting Services URL: The Token Printing service needs access toSSRS in order to access the reports that define the card layouts. The URL of theReport Server in the format http://machinename/ssrsinstallation, such ashttp://server-01/reportserver_SATEONSATEON Release 2.5 52 Issue 1.0Installation Guide December 2012

−−Username and Password: Specify these if you want to use a specific account toaccess the Report Server. Otherwise the account that the service is running aswill be used. Note that this account will need to have access to SSRS.Service Locator Location: The hostname of the machine that theSateonServiceLocator is running on: normally the server that that the SATEONapplication is running on.8. The system checks that all prerequisites are present. As long as everything is OK,press Next to the start the installation.If any of the requirements are not met you must click Cancel to cancel theinstallation and install all missing items before repeating the installation.9. Click Finish when the completion dialog appears.After installationThis section explains some important things to check following installation of the tokenprinting.Checking the serviceCheck that the SATEON Token Printing service is installed and running.The service should start automatically following installation. If necessary, you can start itand manage it from the Administrative Tools > Services dialog:Post-installation checks• DTC needs to be enabled on the token printing machine and the SATEON machine.• Ensure that the account that is running the Token Printing service has permission toread and write on the installed message queue (gts_tokenprintingservice).• Ensure that the account that is running the Token Printing service has permission toprint on the token printer.• Ensure that on the machine hosting the Event Streaming Service anonymous accessis set up for the Event Streaming Service message queue(gts_eventstreamingservice)SATEON Release 2.5 53 Issue 1.0Installation Guide December 2012