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Service Description:Managed Business Email• Comprehensive Virus and Spam protection provided by MessageLabs Email Protect and Sybari Antigen• Service delivered from a Tier 1 data centre which includes multiple internet feeds with auto-failover,uninterruptible power supplies, fire suppression systems and 24*7 manned security• Daily Disk Clones and Tape Backups as fully described belowThe architecture is optimised for performance, non-disruptive maintenance and service reliability providing the highestavailability and maximum data security.Security• The delivery of the Managed Business Email service is controlled by our ISO27001 Information SecurityManagement policies and procedures• The security features of the Active Directory within Microsoft Windows Server and Exchange Server ensure thatcustomer mailboxes are in their own unique segment of the service. No other customer has permissions or cansee or access any other customer’s data.• The network security at the data centre is fronted by multiple resilient firewalls. Security procedures involveconstant monitoring of network traffic, router loading and application behaviour• Our state-of-the-art data centres are managed on a 24*7 basis by a dedicated security team to ensure maximumreliability, system redundancy and high fault tolerance• Customer definable strong password policies can be configured within the web-based “Control Panel” Self CareAdministration PortalCollaboration Security• The service offers excellent collaboration functionality between Premium Mailbox accounts. Calendars, contacts,tasks and other information can all be shared• Access privileges are set within each account by the user themselves. The extent to the collaborationfunctionality depends on access method and tier of service selectedVirus Protection• 100% Virus Protection Guarantee from known and unknown viruses via the MessageLabs Email Protect service• All inbound email is scanned by MessageLabs Email Protect Service• All outbound email is scanned by MessageLabs Email Protect Service• All inbound, outbound and internal email is scanned for viruses by Sybari Antigen’s multiple anti-virus enginesSpam Protection• All incoming email is scanned to detect if it is Spam by MessageLabs Email Protect service• Any emails positively identified as Spam are not delivered to the end users mailbox and are deleted byMessageLabs• If it is uncertain that an email is Spam it is moved to a per mailbox quarantine area and a Spam Managernotification email sent to the intended recipient• The Spam Manager online application allows users to selectively deliver or delete emails identified as potentiallybeing SpamData Backup• The data within the Managed Business Email service is backed up for the purpose of service restoration• Multiple daily clones to disk are taken within the Fibre-Array Storage Area Network• Full Weekly tape backups are performed every weekend• Daily Incremental tape backups are performed each night• Backup tapes are rotated on a “Grandfather, Father, Son” basis with 1 weekly tape each month kept for 12months and 1 in every 12 monthly tapes kept indefinitely.Access MethodsConnection to each mailbox is made over the internet allowing users to gain access regardless of time or location.The supported access methods are:• Microsoft Office Outlook®. The industry leading email client helps you simplify email communication, streamlinegroup planning and scheduling, and access the information you need – all in one place. The recommendedconfiguration is to connect using RPC over HTTPS ensuring all data is encrypted and avoiding the need for aVPN.© Cobweb Solutions Limited, 2007 3V3.0 January 2007