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3 years ago

Coordination of Care Focus Group Report - Consumer Quality ...

Coordination of Care Focus Group Report - Consumer Quality ...

Coordination of Care Focus Group Report - Consumer Quality

Consumer Quality Initiatives, Inc.132 Kemble St.Roxbury, MA 02119phone (617) 427-0505www.cqi-mass.orgCoordination of Care Focus Group ReportINTRODUCTIONThe Massachusetts Department of Mental Health (DMH) contracted with CQI to conducta series of focus groups with adult and youth mental health consumers and familymembers across the state to help inform their Unified Behavioral Health planningprocess.One area of interest for DMH is coordination of care. The report presents themes thatarose from a focus group with adult consumers on the topic of coordination of care.Types of care that should to be coordinated are mental health services and physical care,as well as DMH and MassHealth. Some examples of coordination supports are electronicmedical records and advanced directives.EXECUTIVE SUMMARY• Participants generally did not have very strong opinions regarding these issues,and thus there was little consensus on what would help improve coordination.• Consumers are generally looking to be educated and empowered to take control oftheir own care.• Therapists and DMH case managers were seen as important to “coordination.”FOCUS GROUP PARTICIPANTSThis group was held in Western Massachusetts at the area office in Northampton. Therewere 7 people in the group, three male and four female. Most were white/Caucasian.FINDINGSWe asked the group several questions about coordination and about potential usefulcoordination supports.The participants generally did not have very strong opinions regarding these issues, andthus there was little consensus on what would be help improve coordination. One reasonis that “coordination” is not an obvious, discrete function, and many consumers are notknowledgeable about how the system could be changed to enhance coordination. Assuch, they could not think of many solutions for coordination of care problems.We did learn however that people are generally looking to be educated and empowered totake control of their own care. Areas in which people saw the most need for coordination

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