Business On Line Application Pack for Existing ... - Business Banking

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Business On Line Application Pack for Existing ... - Business Banking

Business On LineBusiness On Line is our flexible online banking service for Business Customers. You can do your banking whenand where it suits you. It gives you control of your finances with increased efficiencies and crucially up to 80%savings compared with the cost of paper and in branch transactions.Service Level 1 & 2• E15 monthly subscriptionDomestic Accounts & International Accounts• View Account Balances • View Transactions• Make Account Transfers • Create 3rd Party Payments• Draw on FX Contracts • Cheque Search & Stop• Create EFT Payments • Import EFT Payments• View Standing Orders • View Direct Debits• View Foreign Exchange and Interest Rates • View Treasury Deposit Accounts• View outstanding Foreign Exchange Contracts • View Credit Card Account Balances• View Credit Card Transactions • Make Credit Card PaymentsService Level 3• E70 monthly subscriptionAll functionality of Level 1 & 2 plus• Priority payment service for large value Same Day Money Transfers• Export data to other systems (i.e. Excel, Sage etc)• Interest Accrued, both debit and credit, on branch banking accounts and Global Market bank accountsTechnical Requirements to Support Business On LineBusiness On Line will only work using Internet ExplorerBusiness On Line will not work on Apple Mac computers at this timeHardware Processor Pentium 4 600 MHz or betterMemory128 MB RAMHard Disk Space200 MBModemDial-up 56k / ISDN / Broadband with static IP addressSoftware Windows version XP service pack 2 / Vista / Windows 7Internet Explorer Versions 6, 7 & 8JavaSun Microsystems version 1.5 or higherLocal administration rights are required on networks for requesting a digital certificate.The following will prevent Business On Line from working correctly:• Pop-up blockers e.g. IE popup blocker, Yahoo / ALOT / Ask toolbars• No Java on the PC / Java version 1.4 or older• Using any web browser other than Internet Explorer• Some anti-spyware programs e.g. Spybot, Stopzilla• Some network firewalls may prevent Business On Line from working correctlyWe strongly recommend that you have industry standard, up to date, supported and licensed anti-virus software in place.1


Frequently Asked QuestionsQ. What do I need to do?A. You need to complete the relevant forms on the pages detailed below• Sole Corporate (Limited Company), pages 4, 5, 10, 11, 12• Sole Trader/Partnership complete, pages 6, 7, 8, 9, 10, 11, 12Once completed, you can then return them to your local branchQ. What charges are associated with Business On Line?A. Subscription charges are dependant on the service level you choose - please refer to page 1 for more information.Transaction charges are available in our brochure on our homepage at www.boi-bol.comQ. Is training provided?A. Yes. The Training Department will contact you within 2 working days of being set up on Business On Line. It is advisedthat you avail of this training to allow you realise the full benefits of the system, and effectively use all of its functionsQ. Once I am set up is ongoing support available?A. Yes, you can contact our helpdesk on 1890 818 265 (8am - 6pm, Monday - Friday)Q. What type of Internet Browser do I need?A. Business On Line will only work using Microsoft Internet ExplorerQ. I use an Apple Mac, will Business On Line work?A. Business On Line is not currently compatible with Apple MacsQ. What is the role of an Administrator?A. The Administrator responsibilities include setting up and removing Local Users, allocating and deletingpasswords, setting access rights and authorisation limits, providing training to new Local Users and regularlychecking the audit log of transactionsQ. How many Administrators are required for Business On Line?A. Only one Administrator is required for Business On Line, but as the Administrator sets up and controls who has accessto the Business On Line system and the level of access is assigned to each user, the Bank strongly recommends theappointment of two AdministratorsQ. Where can I find the Terms and Conditions (Conditions of Use) and Handbook?A. Please refer to our homepage www.boi-bol.comQ. How do I contact Business On Line?A. Postal Address: Business On Line Support Unit, Bank of Ireland, Group Payments, Operation Centre(1st Floor), Cabinteely, Dublin 18Email:Electronic.banking@boimail.comWeb Address: www.boi-bol.comTelephone Numbers: Sales Team: 1850 264 265If dialling from abroad: 00353 1 242 6699Help Desk:1890 818 265 (For Existing Business On Line Customers Only)If dialling from abroad: 00353 1 460 6445 (For Existing Business On Line Customers Only)2


Checklist - For branch use onlyEnsure Application Pack is fully completed(Please complete application pack using BLACK ink)n Check signatures - where a Board Resolution has been completed ensure signatures are correctn Confirm account numbers relate to the legal entity listed in the agreementBranch Brandingn Sign, note Signature Number, Date and Branch Brand(please note signature must correspond with the Authorised Signature Manual)n BSUP - confirm start and end dates where applicableOriginals or CopiesSole Corporate (Limited Company), pages (Copies) 4,5,10,11, (Original) 12Sole Trader/ Partnership complete pages (Copies) 6,7,8,9,10,11 (Original) 12n Maintain the original applications (a legal agreement) on the customer filen Post a COPY of the pages detailed above along with the Original Administrator details in a sealed envelop to:Business On Line Support Unit,Bank of Ireland,Group Payments,Operation Centre (1st Floor),Cabinteely, Dublin 18n Send the completed original Administrator forms with the copy documentation, in a sealed envelope3


Sole Corporate Legal Agreement1. Board ResolutionBANK USE ONLYCustomer Relationship ManagerName (Block Capitals)Phone numberApplication VerifiedSigned (Authorised Official)DateD D M M Y Y Y YAt a meeting of the Board of Directors ofHeld on the D D day ofSignature NumberBSUP yes noif yes commencement date:– –Finish date:– –in the year Y Y Y YBranch BrandLimited CompaniesA Bank of Ireland Business On Line Agreement (“the Agreement”) comprising the following:(a) Resolution;(b) Application and Indemnity;(c) Account Form; (d) Conditions of Use 1 and Customer Handbook 2to be entered into between the Company and The Governor and Company of the Bank of Ireland (the “Bank”) in relationto certain electronic banking services (the “Services”) being provided to the Company by the Bank through the Internet orsuch other communications networks as may be authorised by the Bank from time to time in connection with the Servicesor any of them. All documents listed at (a) – (d) above shall form part of this Agreement.The Directors of the Company having considered the Agreement It Was Resolved:1. That the Company be and is hereby authorised to use the Services being provided by the Bank and which will beaccessed by the Company and under which the Company can at any time and from time to time have access to itsaccounts, financial information or other information or services capable of being accessed as a result of the Companyusing the Services (or such lesser rights of access to accounts or financial information or other information or servicesas the case may be, as the Administrator may from time to time in his absolute discretion prescribe) and in additionunder which the Company can make transfers from or credits to other accounts where so ever held, where soauthorised by the Administrator, as prescribed by the Agreement.2. That Mr/Ms (Block Capitals - Also to sign overleaf) a Director of the Company andthat Mr/Ms(Block Capitals - Also to sign overleaf)a Director/Secretary of the Company be and are hereby authorised to execute the Application and Indemnity inconnection with the access and use by the Company of the Services through Business On Line.3. That Mr/Ms (Block Capitals - Also to sign on page 10 and 12) andthat Mr/Ms (Block Capitals - Also to sign on page 10 and 12)are hereby appointed as Administrators for the Company (herein together referred to as the “Administrator”),as such term is defined in the Conditions of Use.4. That the Administrator is authorised:(a) to confirm in writing to the Bank the identity of the Originating Accounts (as defined in the Conditions of Use) of theCompany in respect of which the Services or any of them will be provided as of the date of execution of theAgreement, together with the identity of the Nominated Account (as defined in the Conditions of Use);(b) to advise the Bank in writing from time to time of any changes to, deletion or addition of Originating Accounts of theCompany accessed through the Services; and(c) to perform the other functions identified in the Agreement, as same may be amended or varied from time to time.5. That any changes to the identity of the Administrator or either of them shall be notified to the Bank by the thenSecretary of the Company, or 2 Directors signatures.I certify that the above is a true copy of the original Resolution duly passed by the Board of Directorsofat a meeting held on the D D day ofChairperson/Directorin accordance with its Articles of Associationin the year Y Y Y Y(Signature)Director/Secretary 3(Signature)1The text of this document is available at the following Bank website (“the Website”) www.boi-bol.com or available from your branch.2The text of this document is available at the Website www.boi-bol.com.3Must be signed by an individual other than the Chairperson/Director who has signed above.4


Limited Companies2. Application & IndemnityThe Company wishes to access the Services hereinafter more particularly identified and in connection with the use of the Servicesthe Company is issuing to the Governor and Company of the Bank of Ireland (the “Bank”) this Application and Indemnity.By execution of this Application and Indemnity the Company:-(a) indemnifies and agrees to keep indemnified the Bank against all claims, demands, liabilities, losses, costs (including legalfees on a full indemnity basis), actions, proceedings, charges and expenses whatsoever and howsoever arising which theBank may incur or suffer by reason of providing the Services to the Company and including but not limited to:(i) the Bank acting on any instructions received through the Services;(ii) any breach by the Company of this Application and Indemnity or of the Conditions of Use;(iii) any errors contained in any instructions submitted by the Company;(iv) any unauthorised borrowings arising by reason of the operation of the Services by the Company;and authorises the Bank to debit any account(s) in the name of the Company with any sums payable by the Companyunder this indemnity, provided always, however, that the Company shall not incur any liability for any such claims,demands, liabilities, losses, costs, actions, charges and expenses as are referred to in this paragraph where theyarise out of any fraud or negligence duly proved on the part of the Bank or its employees. For the avoidance of doubtthis indemnification shall also apply to any further electronic banking services provided by the Bank to the Company,which the Company applies for (by application of the Administrators or otherwise) subsequent to the date of thisApplication and Indemnity (including but not limited to the provision of Electronic Funds Transmission Services).If you do not wish the Administrator to have the facility of receiving passwords over the phone please tick here ;(b) hereby confirms to and for the benefit of the Bank that the Administrator may, (notwithstanding the terms of anymandates already provided by such Company to the Bank in respect of the operation of its accounts) at any time andfrom time to time by letter in writing to the Bank, amend the provisions of any mandate given by the Company to theBank in respect of any Originating Account: (i) by the deletion of certain account(s); (ii) by the addition of certainaccount(s); or (iii) by the addition and deletion of certain account(s).(c) acknowledges that the Bank may admit, compromise or reject any claims made upon the Bank in connection with theuse of the Services without reference to or authority from the Company.(d) acknowledges and agrees that if the Company has an expressly agreed overdraft facility, that the Services shall beoperated at all times within such facility. The Company further acknowledges and agrees that any implied limit (if any) onany account of the Company will not under any circumstances be recognised or taken into account in connection withthe operation of the Services.The Company has read and agreed to be bound by this Application and Indemnity and all of its terms and theConditions of Use and the Customer HandBook, all of which as may be amended from time to time at the Bank’sdiscretion. The Company acknowledges that the Bank shall not accept any amendments, variations, replacementsor substitutions to this Application and Indemnity, the Conditions of Use or the Customer Handbook required bythe Company. Words and phrases not specifically defined in this Application shall have the same meaning as in theConditions of Use when used in this Application and Indemnity.This Application and Indemnity dated the D D day ofDirectorin the year Y Y Y Y(Signature)(Signatures must match persons nominated in point 2 of page 4)(Block Capitals)Director/Secretary(Signature)(Signatures must match persons nominated in point 2 of page 4)(Block Capitals)of(Company Name)as authorised by a Resolution, a certified copy of which is attached, passed by the Board of Directorson the D D day ofin the year Y Y Y Y5


Sole Trader & Partnership Legal Agreement1. Application, Indemnity & AcknowledgementsBANK USE ONLYCustomer Relationship ManagerName (Block Capitals)Phone numberApplication VerifiedSigned (Authorised Official)DateD D M M Y Y Y YSignature NumberBSUP yes noif yes commencement date:– –Finish date:– –Branch BrandSole Trader/PartnershipCustomer nameAddress(hereinafter called the “Customer”) wishes to access the Services hereinafter more particularly identified and in connection withthe use of the Services the Customer is issuing to the Governor and Company of the Bank of Ireland (the “Bank”) this Application.A Bank of Ireland Business On Line Agreement (“Agreement”) comprising the following:(a) Application, Indemnity and Acknowledgements; (c) Conditions of Use 1 ; and(b) Account Form; (d) Customer Handbook 2is to be entered into between the Customer and The Governor and Company of the Bank of Ireland (“Bank”) in relation tocertain electronic banking services (the “Services”) being provided to the Customer by the Bank through the Internet orsuch other communications networks as may be authorised by the Bank from time to time in connection with the Servicesor any of them.All documents listed at (a) - (d) above shall form part of this Agreement.By execution of this Application, Indemnity and Acknowledgements, the Customer:(a) indemnifies and agrees to keep indemnified the Bank against all claims, demands, liabilities, losses, costs (includinglegal fees on a full indemnity basis), actions, proceedings, charges and expenses whatsoever and howsoever arisingwhich the Bank may incur or suffer by reason of providing the Services to the Customer and including but not limited to:(i) the Bank acting on any instructions received through the Services;(ii) any breach by the Customer of this Application, Indemnity and Acknowledgements or of the Conditions of Use;(iii) any errors contained in any instructions submitted by the Customer;(iv) any unauthorised borrowings arising by reason of the operation of the Services by the Customer and authorises theBank to debit any account(s) in the name of the Customer with any sums payable by the Customer under thisindemnity, provided always, however, that the Customer shall not incur any liability for any such claims, demands,liabilities, losses, costs, actions, charges and expenses as are referred to in this paragraph where they ariseout of any fraud or negligence duly proved on the part of the Bank or its employees. For the avoidance of doubtthis indemnification shall also apply to any further electronic banking services provided by the Bank to theCustomer which the Customer applies for (by application of the Administrators or otherwise) subsequent to thedate of this Application, Indemnity and Acknowledgements (including but not limited to the provision of ElectronicFunds Transmission Service).If you do not wish the Administrator to have the facility of receiving passwords over the phone please tick here ;(b) hereby confirms to and for the benefit of the Bank that the Administrators may, (not withstanding the terms of anymandates already provided by such Customer to the Bank in respect of the operation of its accounts) at any time andfrom time to time by letter in writing to the Bank, amend the provisions of any mandate given by the Customer to theBank in respect of any Originating Account:(i) by the deletion of certain account(s);(ii) by the addition of certain account(s); or(iii) by the addition and deletion of certain account(s).(c) acknowledges and agrees that if the Customer has an expressly agreed overdraft facility, that the Services shall beoperated at all times within such facility. The Customer further acknowledges and agrees that any implied limit (if any) onany account of the Customer will not under any circumstances be recognised or taken into account in connection withthe operation of the Services.(d) hereby appoint(s) Mr/Msand Mr/Msas Administrators of the Customer.1The text of this document is available at the following Bank website (“the Website”) www.boi-bol.com or in paper format from Business On Line Support Unit,Bank of Ireland, Group Payments, Operation Centre (1st Floor), Cabinteely, Dublin 182The text of this document is available at the Website www.boi-bol.com.6


Sole Trader/PartnershipThe Customer has read and agreed to be bound by this Application, Indemnity and Acknowledgments and all of its Termsand the Conditions of Use and the Customer Hand Book, all of which as may be amended from time to time at the Bank’sdiscretion. The Customer acknowledges that the Bank shall not accept any amendments, variations, replacements orsubstitutions to this Application, Indemnity and Acknowledgements, the Conditions of Use, or the Customer Hand-Book.Words and phrases not specifically defined in this Application, Indemnity and Application shall have the same meaning as inthe Conditions of Use when used in this Application, Indemnity and AcknowledgementsThis Application dated the D D day ofin the year Y Y Y YAuthorisationsData Protection ActI/We consent to the details, that I am being asked to supply, being used to provide me with information about other products andservices, either from the Bank of Ireland Group or which the Bank of Ireland Group has arranged for me with a third party.If you would not like the information to be utilised for this purpose, please tick this box.I/We understand that at any time I can ask you to stop or change the methods by which the Bank may send me marketing materials.This can be done free of charge by writing to Business On Line, 2nd Floor, Arena, Whitestown Way, Tallaght, Dublin 24Sole TraderCustomer(SIGNATURE)(Full name in block capitals)Partnership SignaturesPartner(SIGNATURE)(Full name in block capitals)Partner(SIGNATURE)(Full name in block capitals)Partner(SIGNATURE)(Full name in block capitals)Partner(SIGNATURE)(Full name in block capitals)Partner(SIGNATURE)(Full name in block capitals)Partner(SIGNATURE)(Full name in block capitals)7


Sole Trader/Partnership2. Authorisations & ApplicationsBy signing this form I consent to the Bank of Ireland Group and its contracted agents storing, using and processingmy personal details:-(a) to manage and administer my accounts, policies or other financial products;(b) to process my applications for credit or financial services;(c) to carry out business and market research and compile statistics;(d) to help detect fraud and dishonesty;(e) to form a single view of my entire relationship with the Bank of Ireland Group (whether as a consumer or in connectionwith my trade, business or profession) to enable it manage and develop the relationship;(f) to enable business units in the Bank of Ireland Group share or access my personal details for the purposes set outin this consent (but not for the purposes of direct marketing where I have indicated to the Bank of Ireland Group I donot want it);(g) to contact me by post, telephone, text message, electronic mail, facsimile or other means but not in a way contraryto my instructions to the Bank of Ireland Group or contrary to law or regulation;(h) (where I apply for or avail of a credit facility) to carry out credit reviews including automated credit decision processesand to obtain details of my credit history from the Irish Credit Bureau (“ICB”) or other credit rating agency;(i) (where I have not indicated otherwise to the Bank of Ireland Group) to directly market the products and services of theBank of Ireland Group or of suppliers selected by the Bank of Ireland Group using a form of communication permittedby me under paragraph (g) above; and(j) to establish my identity, residence and tax status in order to comply with law and regulation concerning taxation andthe prevention of money laundering or terrorist financing.I consent to the Bank of Ireland Group disclosing my personal details:-1. (where I apply for or avail of a credit facility) to the ICB or other credit rating agency and I also consent to the ICB orother credit rating agency disclosing details of my credit history (and using those details for credit scoring purposes)to the Bank of Ireland Group or other institutions to which I apply for credit facilities;2. to facilitate a potential or actual transfer of any loan or product provided to me or in connection with a securitisation;3. to its contracted agents and to recipients abroad but only for purposes indicated in this consent and only where theBank of Ireland Group complies with Irish data protection law in doing so.This consent does not limit any other consent I have given (or may give) to the Bank of Ireland Group to process ordisclose my personal details.In this consent:“Bank of Ireland Group” means the Bank of Ireland and its present and future subsidiaries.“contracted agents” means entities which have contracted with the Bank of Ireland Group to assist it in the conduct of itsbusiness or in providing services to me.“I”, “me”, “my” is a reference to each of us where more than one of us have signed this form.“personal details” means information concerning me which Bank of Ireland Group has including information given by meor others verbally or in writing, information contained in application forms and records of my transactions with the Bank ofIreland Group.This Application dated the D D day ofin the year Y Y Y YSole TraderCustomer(SIGNATURE)(Full name in block capitals)8


Sole Trader/PartnershipPartnership SignaturesPartner(SIGNATURE)(Full name in block capitals)Partner(SIGNATURE)(Full name in block capitals)Partner(SIGNATURE)(Full name in block capitals)Partner(SIGNATURE)(Full name in block capitals)Partner(SIGNATURE)(Full name in block capitals)Partner(SIGNATURE)(Full name in block capitals)9


Limited CompanySole Trader/Partnership3. Account DetailsThis section of the Application form must be completed by the Administrators nominated by the Customer in respect of all theOriginating Accounts of the Customer in respect of which the Services will be provided. Defined terms bear the meaning appearing inthe Conditions of Use.Customer NameAddressEmail AddressTelephoneFaxCustomer AdministratorCustomer AdministratorThe Administrator(s) must sign in the box at the bottom of this page.(Block Capitals)(Block Capitals)Bank Contact Name/Relationship ManagerPrincipal Branch NamePrincipal Branch NSCPlease tick here to confirm Customer has PC and Microsoft Internet ExplorerPlease tick your preferred service level below:Service Level 1 & 2* or Service Level 3*(E15 per month) (E70 per month)Customer Nominated Account to which monthly subscription fee will be charged9 0NSC A/C NUMBER CURRENCY- -Customer Originating Account DetailsOnly Accounts in the Name of the Customer shall be listed9 09 09 09 0NSC A/C NUMBER CURRENCY- -- -- -- -- -- -- -International- -- -BoI Credit Card NumberI/We hereby confirm that on behalf of the Customer that all details are correct and apply, on behalf of the Customer, for theservice Level identified above.*ADMINISTRATOR (SIGNATURE) Date D D M M Y Y Y YADMINISTRATOR (SIGNATURE) Date D D M M Y Y Y Y10


Limited CompanySole Trader/Partnership4. Additional Account NumbersDomestic Accounts9 099 09 0NSC A/C NUMBER CURRENCY- -- -- -- -- -- -- -- -International- -- -- -- -Additional Credit Card Numbers11


Limited CompanyConfidential Administrator DetailsSole Trader/PartnershipAdministrator DetailsPlease complete and return with Legal Agreement.Company NameAdministrator NameTitleEmail addressWork Mobile NumberFaxI hereby confirm for your purpose the following information, which the Bank will use for identification purposes in dealing withme in my role as Administrator. (Note: All five are mandatory)Date of BirthMiddle NameWork Phone NumberMother’s Maiden NameHome Address Post CodeNote: For security reasons, these details should be kept private by you and returned to the Bank in a sealed envelope.Administrator SignatureDate D D MY Y Y YConfidential Administrator DetailsAdministrator DetailsPlease complete and return with Legal Agreement.Company NameAdministrator NameTitleEmail addressWork Mobile NumberFaxI hereby confirm for your purpose the following information, which the Bank will use for identification purposes in dealing withme in my role as Administrator. (Note: All five are mandatory)Date of BirthMiddle NameWork Phone NumberMother’s Maiden NameHome Address Post CodeNote: For security reasons, these details should be kept private by you and returned to the Bank in a sealed envelope.Administrator SignatureDate D D M M Y Y Y Y12


Business On LineBank of Ireland is regulated by the Central Bank of Ireland.BOI/ 37-950R.2 (02/12).

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