here - Ohio Shared Services

OSS Strategic Roadmap CY 2012Level 2Version 2.0 – February 7, 2013November December January February March April May JuneJulyAugustSeptemberOctoberNovember30 Days 60 Days 90 Days 120 Days 150 Days180 Days 210 Days 240 Days270 Days 300 Days330 Days360 Days390 DaysOBM GoalsPresentedCommunication &Marketing PlanPublishedSLA SummitCFO CounselPresentationPay forPerformanceMetricsMonthly ServiceManagementMeetings Re-LaunchOSS Roadmap &DashboardLaunchCompletePartnershipAgreementBCP @ OSSLaunchCycle TimeStudiesPay forPerformanceRecommendationsOSS StandardTour PublishedLRD StrategyPublishedOSS SalesPresentationReleaseInvoice ReceiptAudit AP AccessV.1OSS ClientWelcome KitNew BusinessPipeline ReportE-SupplierDemo &AnalysisSupplementalPaySLA Imaging &Contact CenterFY 12 P&LProjectionOSS WorkforceGoals PublishedEmployeeScorecardsInvoice ReceiptAudit Alerts V.2Team Captain Training ProgramFlex-IDNo / Go DecisionOSS BaselineResultsCall Center MOUSign-OffYear End PolicyPublishedParticipationRebate PlanDecisionHR RoadmapHR LessonsLearnedITO Support PlanSDWT ReportTrainingRepositoryResourceCross TrainingStrategyRoboHelp DemoScheduledE-NewsletterFirst EditionEFT StrategyVOC ProgramLaunchCFO CouncilInviteInvoice AuditReports V.3Kronos ProjectKick-Off MeetingITO DR Test PlanFY14/FY15 Projects & Staffing PlanYear-EndTraining PlanVideo UpdateITOProductionSupportFundingFY 13 PricingSetOSS DetailedGoalsMarketingCollateralRedesignCFO CouncilMay 2ndLaunch ProcessCenter - OBMServiceOpen HouseEvent PlanningAP StandardProcess DefinedBIG MACAR LOBGo DecisionJuly - DecemberMetricCommunicationOAKS ShutdownWindow June -18-29Denied VoucherPlan & TaskForce VOCReport OutTrainingRepositoryLaunch“The Source”OAKS / OSSSOC-1 AuditPlanSoft –SkillsTraining PlanPublishedOSS / GSDRoadmapPublishedCFO CouncilJuly 26thSOC-1ControlsNarrativePublishedABPI /AccenturePath-ForwardStrategyDatacap ExitITO DR TestYear EndInterfaceImpactAssessmentProcess(INFO2)OSS WebRedesignE-NewsletterSecond EditionSLA UpdateNew AssociateOnboardingOnboarding Materials – Dec 2012Service Line Documentation – Mar 2013Performance Plan Sign-Off – Dec 18CFO WorkgroupsVerify On Line Transaction – V.O.L.T. – Dec. 14thSales KitSupport SLAKick-offDatacap LessonsLearnedExternal Accessto “The Source”Associate Class#1Business PlanExecutiveSummaryEvaluationStatus added toService SummitSLA RestorationHR Sync-upKronos DeployOct 7CFOWorkgroupPricing Oct 11E-CatalogBusiness Caseto SteeringTeam Oct 18OSS BusinessPlan V.1OnboardingLessonsLearnedSDWT :MeetingMinutesTrainingSync-upParticipation RebatePlanCFO CouncilNov 8 2012SWCAP CompliantBusiness OpportunitiesDefinedPre-Collections RFPReleasePUCO / AccountsReceivable BusinessCase DraftWave 7 Start - UpCTI UpgradeBrochure UpdateWave StatusPresentations

OSS Strategic Roadmap CY 2013Level 2Version 2.0 – February 7, 2013November December January February March April May JuneJulyAugustSeptemberOctoberNovember +390 Days 420 Days 450 Days 480 Days 510 Days 540 Days 570 Days 600 Days630 Days 660 Days690 Days720 Days750 DaysOnboarding MaterialsService Line DocumentationTraining GapAnalysisTraining GapPublishedE-NewsletterFifth EditionOAKS ShutdownDAS Green BeltTrainingE-NewsletterSixth EditionAssociate E-PerformancePlaceholderE-NewsletterSeventh EditionE-NewsletterEighth EditionParticipationRebate PlanE-NewsletterThird EditionNew Hire ProjectCross TrainingLaunchMentorshipProgramBI UpgradeVerify On Line Transaction – V.O.L.T. –Dec. 14New TeamCaptainPlacementE-NewsletterFourth EditionConferenceRoom Build-OutOpen HouseHarvardPresentationPerformance PlanSign-Off Dec-18CFO CouncilNov 8 2012Dispute ProcessCentralized underQAPerformanceRelease & TrainVendor Management Portal StrategyPre-PlanningMeeting – InternalAuditPlanning Meeting– Internal AuditInternal Audit Testing – Travel & Expense FocusedPre-Planning FIN Upgrade ProjectInternal AuditReportSWCAP CompliantBusinessOpportunitiesDefinedOAKS / OBG/ OBMVMO/PMO Enterprise Initiative ProcessELM PlanningOSS Inbound Calls BeginsEnterprise Learning Management (ELM ) Roll-OutPre-CollectionsRFP ReleaseReview 8-17Ohio Marketplace Contract & AwardPre-Collections- Award / BuildMarketplace Build TimeOAKS InterfaceJ.A.D. TargetPre - Collections Line of Business LaunchAP Director Build OutWave 7 Start – UpOhio – Pay Process Mapping ProjectOhio Administrative Shared Information System (OASIS) Market ValidationPUCO / AccountsReceivableBusiness CaseDraftCTI Upgrade+ 80 % AccountsPayableUtilization RateE-PerformanceGoals January 7CFO CouncilJan 24PUCO – Acc. Rec. PilotAR & CollectionLock-BoxCFO CouncilApril 18Web Site RefreshIT Transformation – VOIP – Call Center Consolidation – Enterprise Plan TBDHCM UpgradeS.D.W.T. UpdateO.D.O.T. AssessmentContract AwardOSS ExpansionPhase IRetention PolicyCRM 778107EscalationCPI AssessmentDAS JointInitiative