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Download File - MELANGE 2012

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6provide extraordinary, magical and life changing experiences. It helps people createunbreakable bonds with their family thus making their life more fulfilling.Mercury Travels is India's leading independent tour operator and has played a pioneering rolein the development and promotion of tourism in India. The company customizes holidays fordomestic travellers and tourists travelling to India under the inbound business segment, inaddition to handling the ground operations for individuals, groups and charters.The company has tie ups with Insurance Companies for providing instant travel insurance foroverseas travel which acts as an added benefit for the clients.Mercury Travels also deals in foreign exchange like currency notes and travellers cheques.Mercury Travels buys and sells a range of 26 world currencies. When travelling overseas, onecan pick up the currency of the destination where they are travelling to. It is especiallyneeded on arrival in a foreign land, to pay for taxis, tips etc. In most cases, the company willhave the client’s local currency requirement, available over-the-counter at their offices. Incase of unavailability they try to arrange for these in a day or two.American Express Travellers Cheques are available in 6 currencies including US Dollars,Euro, GB Pounds, Australian Dollars, Canadian Dollars and Japanese Yen. These cheques areaccepted at establishments worldwide. They are a safe and secure way of carrying foreigncurrency as they can be easily replaced.It was also one of the first travel and tourism companies to use IT in business. In mid-2008,the company engaged Oracle Certified Partner CRM IT (India) to deploy Oracle CRM OnDemand. Today, it is used extensively in foreign exchange and booking services. Thisapplication helps the company target the right kind of customers, who are interested in certaintravel destinations and activities based on the data collected using Oracle CRM On-Demand.The Web-based solution allows staff to build profiles on individual customers, to speed upconsultation times, cut operating costs, and improve customer service levels. The companyhas graduated from 28 to 350 laptops owing to huge business and demand.Promotions and Targeted MarketingMercury Travels puts up advertisements on advertorials and print commercials onnewspapers like DNA and Economic Times. These are usually full page or half pageadvertisements targeting both outbound and inbound travellers through various country

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