MIL-HDBK-502 - Barringer and Associates, Inc.

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MIL-HDBK-502: ACQUISITIONALOGISTICS• Software maintenance plans?• Limitations on evacuation of repairable items (battlefield,underground, rough handling)?• Maintenance environment (weather, mud)?• Supply support, support equipment needs, limitations?• Training needs?• Packaging, handling, storage and transportation needs?Product Support QuestionsWhat are the:• Technical data needs?• Repair parts availability and lead times, documentation, pricing,and distribution systems?• Customer service, installation, checkout, and user operation andmaintenance instructions?• Requirements and provisions for manpower and personnel?• Competitive or sole source repair and support base?• Training and training support requirements?• Requirements for and availability of tools, test equipment,computer support resources, calibration procedures, operations,and maintenance manuals?• Warranty procedures and commercial repair capabilities?• Manufacturer calibration, repair, and overhaul practices andcapabilities documentation?• Manufacturer commitments to out-year support?• Degree of technical data package availability?• Configuration management requirements?Post-Deployment Questions• Has post-production support planning been adequatelyconsidered?• What analysis of support capability and O&S costs is planned?• What logistics risks remain unresolved?• Are there any unresolved safety issues?9-9
MIL-HDBK-502: ACQUISITIONALOGISTICS• Will the spares delivery support the deployment schedule?• Will all support equipment be available?• Will spares delivery impact the production schedule?• How will lessons learned be applied from one activated site toanother?• Is operator training verified and timely?• Is maintenance training verified and timely?• Do the packaging, handling, storage and transportationrequirements safely and efficiently support the system in itscurrent or intended environment?• What plans and procedures are established to mature thesupportability and correct deficiencies?• What training processes have been developed to ensureadequate operational and maintenance support at all levels?• Are the appropriate number of spares available to support themaintenance concept?• How effectively is automated test equipment being utilized tosupport the system?• What procedures will be used to verify adequate systemreliability during field use?• Has the industrial base been solidified to provide spares supportin the out years for items left in the inventory?• Are suppliers foreign owned?9.3.3 Commercial Item IssuesThe increased policy emphasis on satisfying materiel needs withcommercial products has greatly increased the probability that asupportability IPT will be addressing the possibility of supporting acommercial item. Here are some questions that you might ask of a vendorof commercial products.What is the reliability history of the product? In what environments?What are the maintainability features of the design? (e.g., self-testfeatures, accessibility, need for separate support equipment to verifyfailures, preventive maintenance needs, mean time between repair)What are the existing maintenance, repair, and spare partsarrangements for the item? How are current customers supported?9-10
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MIL-HDBK-502 - Barringer and Associates, Inc.

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