12<strong>Market</strong> <strong>Movers</strong>In closingThere is no decree that industrialprogress in emerging economies hasto follow the path it has followedelsewhere. Globalisation – the everfaster and farther movement <strong>of</strong>people, products, ideas andinformation – is helping businessto leapfrog over stages in theprocess in remarkable (andunpredictable) ways. Places likeBangalore and Shanghai are flyingthrough a totally new trajectory <strong>of</strong>development <strong>from</strong> that followedby Manchester or Tokyo.Similarly, there are companiesin emerging economies that areintegrating sustainability intotheir business strategies in unlikelyways, thus creating value both forthemselves and for the societiesin which they operate. Thosecompanies are led by people whoappreciate that business needs agood society as much as societyneeds good business. <strong>Market</strong><strong>Movers</strong> tells the stories <strong>of</strong> aselected few <strong>of</strong> them.The four companies we pr<strong>of</strong>ile arevery different <strong>from</strong> each other,ranging <strong>from</strong> some which started<strong>of</strong>f with an explicit sustainabilityagenda to those which came torealise that sustainability simplymade sound business sense forthem at a particular time in theirdevelopment. In all cases, though,their focus has been on managingissues material to core business,as part <strong>of</strong> the overall businessapproach. Small, discreet actionsto tackle specific concerns can addvalue – but significant results aremost likely to arise <strong>from</strong> strategicventures.As market interest and expectationsgrow, robust sustainability performanceis being viewed as a mark<strong>of</strong> quality management and <strong>of</strong>tena precondition for doing businessin the eyes <strong>of</strong> a growing range <strong>of</strong>investors, business partners andcustomers. By understanding,measuring, managing and thendiscussing the business value <strong>of</strong>sustainability with these stakeholders,in terms that are relevant tothem, firms in emerging economiescan be competitive with the verybest anywhere in the world.There are companies in emergingeconomies that are integratingsustainability into their businessstrategies in unlikely ways.Small, discreet actions to tacklespecific concerns can add value– but significant results are mostlikely to arise <strong>from</strong> strategicventures.Mark Fallander
<strong>Market</strong> <strong>Movers</strong> 13PART II – CASES IN DETAILCORPORATE PIONEERSIntroductionDeveloping Value was the firstpublication to highlight the directrelevance <strong>of</strong> sustainability strategiesfor companies in emerging economies,demonstrating some powerfullinks between sustainability andbusiness success. <strong>Market</strong> <strong>Movers</strong> buildson Developing Value by exploring inmore detail how some leading companies<strong>from</strong> emerging economiesare understanding and respondingto changing social and environmentaltrends as part <strong>of</strong> their overallbusiness approach. By exploringthe cases <strong>of</strong> several companies thathave created great value in this waywe hope to help other companiesto identify opportunities, developstrategies, and then measure andcommunicate sustainability and itscontribution to business success.The four case studies included inthis section embrace firms as farapart as Beijing and Sao Paulo,and although their specific detailsvary enormously, they containsome common threads and lessonsthat can be applied in almost anycontext. The cases capture keymoments in the companies’ historiesthat determined their strategicdirection, and the motivationthat lay behind them. They alsoidentify the most important waysin which sustainability has affectedthe drivers <strong>of</strong> business success –things such as access to markets,operational efficiency, access tocapital or superior reputation.Finally, the cases illustrate the fiveingredients described in Part I:leadership, integration, innovation,differentiation and quality <strong>of</strong>relationships.These companies are not meantto be representative <strong>of</strong> currentcorporate practice – but ratherrelevant references for companiesin emerging economies. Nor is itimplied that these companies have‘perfect’ environmental, socialand governance performance.They were selected following abroad trawl <strong>of</strong> possible candidatesnominated by experts, academics,investors and business leadersas examples <strong>of</strong> companies thathave embedded sustainability andare seeing business benefits as aresult (see Figure 3). The minimumcriteria for nomination were thatcompanies were based in emergingeconomies, that they exhibitedclear business success, and thatsustainability played a role inthat success. In the four cases thatmade the final cut, sustainabilityis clearly integrated into the firms’business approach.Once selected, the companies weresubjected to rigorous research.Senior executives within them wereinterviewed at length, as wereinterested outsiders. The aim wasto identify as far as possible thesecrets <strong>of</strong> their success, to discover,as it were, ‘how they did it’, howsustainability had helped drivepr<strong>of</strong>itability.Given the focus on cases wheresustainability was embedded intobusiness strategy, rather than beinga separate consideration, it wasgenerally difficult to quantify thespecific impact <strong>of</strong> sustainability onbusiness results. However, the leaderswe spoke to were convinced <strong>of</strong>the positive role that sustainabilityhas played. The analysis was thusconcentrated on understanding howsustainability strategies influenced keysuccess factors at each company, toprovide lessons on how sustainabilitycan contribute real value. SeeAppendix One for more details on ourresearch approach.To keep the links between businesssuccess and sustainability in readers’minds, the matrix introduced inPart I is reproduced in each case study.It indicates for each case the threeareas where good environmental,social or governance performancehas had the clearest impact onbusiness results.FIGURE 3: RESEARCH APPROACHEstablishuniverse <strong>of</strong>cases <strong>from</strong>across emergingeconomiesFilter casesto identify mostpromising forfurther researchCase research:How doessustainabilityimpact businesssuccess?Analysefindingsand identifymessages, toolsand guidance