Welcome to e-Post
The fast and secure way to submit and track requests and forms via FirstWrap.
The new FirstWrap e-Post tool will simplify the way you do business with us. You can
submit requests and scanned forms for either yourself or your clients electronically
and receive instant confirmation of receipt. You are then able to track the progress
of your request through to completion.
Using FirstWrap e-Post, you can:
• send us your clients’ completed application forms
• send through requests or scanned paperwork for new
or existing clients
• ask us a question or send us a request to update
• track the progress of submitted requests through
What are the benefits of e-Post?
• Make life simpler – submit requests quickly and easily for
yourself or for new and existing clients.
• Greater efficiencies – by submitting requests and forms
through e-Post, you will no longer need to follow up with the
original paperwork. No more postage costs or phone calls
to follow up whether paperwork has arrived giving you more
time to focus on more important areas of your business.
• Online security – submitting requests through our secure
online server allows us to immediately identify you and get
on with processing your work.
• Instant confirmation and tracking – once you submit your
request you will instantly receive a reference number. The
progress of your request can be followed online or you can
call FirstWrap Service and Support and quote the reference
number to discuss the request further.
Adviser use only
What forms can you submit via e-Post?
We are able to accept most paperwork via e-Post with a few
exceptions. Forms to be passed onto a third-party (such as
super rollover forms) and forms relating to Trustee claims (such
as financial hardship claims) must be sent as original copies in
the mail. Cheques must also be sent in the mail.
Please make sure that all paperwork submitted via e-Post is
fully completed including all client signatures if required.
How to access e-post
Step 1 – login to FirstWrap and select FirstWrap tools > Send a request or
scanned form (e-Post) from the left navigation menu.
Step 2 – Choose your type of request
Click FirstWrap tools > Send a
request or scanned form (e-Post)
from the left navigation menu
Choose one of the three types of
requests from the drop down menu:
Request for an existing account
[Yes – existing account]
Request for a new account
[Yes – new account]
General adviser request [No]
Find an existing account
Enter details for a new account
Send us a general adviser request
If you select [Yes – existing account],
you can enter the account number or
search by clicking the search icon.
Once selected, the screen will be
populated with the account details
You can select the request type,
describe the details of the request in
the text box and attach documents
If you select [Yes – new account],
you will be prompted to enter the
account owner, the details of your
request and attach documents
If your request is not client related,
You can then type the details of your
request in the text box provided and
attach documents if required.
Step 3 –
Complete the confirmations section and submit your request.
View details of submitted requests in Request history.
Want to find out more?
For more information, contact FirstWrap Service and Support on 1300 769 619, Monday to Friday, 8am to 7pm,
FirstWrap is issued and operated by Avanteos Investments Limited ABN 20 096 259 979, AFSL 245531 (AIL). AIL is the trustee of The Avanteos Superannuation Trust ABN 38 876 896 681.
All statements and information in this brochure that relate to FirstWrap have been provided by AIL. AIL is owned ultimately by Commonwealth Bank of Australia ABN 48 123 123 124.
Commonwealth Bank of Australia and its subsidiaries do not guarantee performance, or the repayment of capital of AIL. 18034/FS5182/0512
Adviser use only
View [Request history] for details
of all active requests and requests
that have been completed within the
previous 30 days]
Complete the confirmations and
optional email section and click
[Send request] to submit via e-Post.
A copy of the confirmation will
be sent to your nominated