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126Material Events and Essential Information131Insurance Commitments133Declaration of Responsibility135137138144219221222Subsidiary and Associate CompaniesIndependent Auditor ReportConsolidated Financial StatementsNotes to the Consolidated Financial StatementsCertificate of Accounts InspectorsSubsidiary and Associate CompaniesConsolidated Balance Sheets for Subsidiariescontents_
Juan José Hurtado VicuñaChairmanChairman’sLetter__Dear shareholdersAs you will be able to see in this Annual Report, on behalf of the<strong>Entel</strong> Board, I have the pleasure to present excellent results for2011, a year that marked the beginning of a new stage in ourcompany’s history.Our Ability to Adapt to ChangesFixed-mobile convergence, the exponential growth in connectivity,the development of new IT and cloud services, the enormouspenetration of services, and the fast and strong adoptionof technologies across all customer categories made the timeright to restructure our business around an integrated vision oftechnologies and markets.We needed an increasingly agile and flexible organization toservice different types of increasingly demanding customerswith ever more complex and specific requirements.
Page 5: Company IdentificationChairman’s
Page 9 and 10: CONSOLIDATED REVENUEValues calculat
Page 11 and 12: CONSOLIDATED OPERATING INCOMEValues
Page 14 and 15: Chapter 1CompanyinfOrmation_
Page 16: KEY FIGURES 2011In CLP$ million 200
Page 20: 1997199820002001PCS MOBILE TELEPHON
Page 23: Since 2009, Entel has had a Code of
Page 26 and 27: 23Report 2011Raúl AlcaínoLihnDire
Page 28 and 29: New StructureIn its current organiz
Page 30 and 31: “workForce*_27ParentCompanyMobile
Page 32 and 33: 72 projectswere undertaken by Human
Page 34 and 35: 31Report 2011
Page 36 and 37: Entel sponsored the Sensation and C
Page 38 and 39: “Live better connected” Campaig
Page 40 and 41: Chapter 2StrategicfouNdations_
Page 42: Entel spentUSD $502 millionon the d
Page 45 and 46: custOmerserVice_42Report 2011The ma
Page 47 and 48: Consultancy, good practices and the
Page 49 and 50: innovAtion_46Report 2011Innovation
Page 51 and 52: 48Report 2011I-factoryEntel has cre
Page 54 and 55: MarketSegments_Chapter 3
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REVENUE FOR CHILEAN TELECOMMUNICATI
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Connectivity Breaking Down Barriers
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December 5, 2011January 16, 2012Mar
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CONSUMERS SEGMENT SHARE OF TOTALENT
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945,429 subscribersMBB services (in
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Innovations 2011The new products an
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ENTERPRISE SEGMENT SHARE OF TOTALEN
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+50% market sharein mobile services
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CORPORATE SEGMENT SHARE OF TOTAL EN
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Mobile ServicesInfrastructureFor th
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15 %annual growthin Wholesale Segme
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...
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pOlicy andactiOns_78Corporate socia
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In August 2011, the second stage of
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(* ) USD$ 45 millionParticipants in
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(* )...consOlidatedresultS_86Report
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mobilebUsiness_88Report 2011Market
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wirElinebusinEss_90Report 2011Focus
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#...
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AmericatelpErú_96Report 2011Aligne
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AMERICATEL PERÚ GROSS REvENUE(in U
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(* )24%annual growthactive position
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COPC® CertificationIn April 2011,
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compAny andfiNancialinformation_
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*Tax ID No. Shareholders Quantity o
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On January 24, 2005, the board of d
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]q) Inversiones La Estancia II S.A.
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:)divideNdpOlicy_The dividend polic
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invEstmentpOlicy_The objective of t
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sumMary oftransactiOns_Summary shar
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iSkfactoRs_122Report 2011The Risk o
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Interest Rate Risks124Report 2011Th
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consolidAted materiAlevEnts 2011_12
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128Report 20112) Shareholding of Co
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130Report 2011agreement before Dece
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(* )132Report 2011The main policies
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ConsolidatedFinancialStatements
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IndependentAuditor ReportIndependen
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EMPRESA NACIONAL DE TELECOMUNICACIO
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2. BASIS FOR THE PREPARATION OF THE
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3. SUMMARY OF ACCOUNTING POLICIESa)
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) Transactions and Balances in Fore
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j) GoodwillIn the case of the compl
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Such programs include: calling cred
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Non-Derivatives Financial Instrumen
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CATEGORIES OF FINANCIAL ASSETS AND
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Institution Currency DateplacementD
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The derivatives category applies to
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The breakdown of commercial debtors
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9. ACCOUNTS RECEIVABLE WITH RELATED
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10. INVENTORYInventory is primarily
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Intangible assets are amortized in
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Transactions in 2011 for property,
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Components affected by impairment a
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c) Unrecognized Deferred Tax Assets
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15. OTHER FINANCIAL LIABILITIESThe
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CreditorClass ofLiabilityTotal debt
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On 12/31/2010Debtor Tax IDDebtorEnt
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17. OTHER PROVISIONSThe breakdown o
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The benefit is provided to staff th
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_Other reservesThe other reserves p
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c) Ordinary ExpenditureThe breakdow
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Class of asset Currency 12/31/2011T
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25. OPERATIONAL LEASESThe main oper
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General information on income, asse
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at the start of January for subsequ
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_Grupo Consultor en Telecomunicacio
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Current procedural stage: Ruling fo
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g. There are management restriction
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Ratio analYsis of consOlidatedfinAn
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Investments were mainly focused on
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In consideration of the aforementio
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consolidAtedmateriAl evEntsIn compl
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2) Shareholding of Coigüe in Entel
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IX. Parent Company - Merger by Abso
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sUbsidiariesand associAtecOmpanies_
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Entel Servicios Empresariales ( Ex
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Entel Servicios Empresariales (Red
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Subsidiaries of Entel S.A.Company N
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Subsidiaries of Entel S.A.Company N
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231Report 2011PrintingFYRMA GRÁFIC
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