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FIELD MOBILITYEnterprises all over the world have discovered the value of mobilizingfield-based applications. With a real-time voice and data connection to thebusiness, field sales and field service workers are more efficient and effective,enabling enterprises to maximize the value/utilization of the field workforce.In this informative guide, we will take a look at the impact of innovation onmobile field-based operations and:•• Why mobility has become a best practice out in the field• How the lack of mobility will impact the health of your business — andyour ability to compete• Case studies that showcase the power of mobility in action


BROCHURETOP THREE REASONS FOR MOBILITY IN FIELD OPERATIONSTHE CHALLENGE:THE HIGH PRICEOF A DISCONNECTEDFIELD WORKFORCEYour field workers are responsible for the singlemostimportant interface in your enterprise — thedaily interaction with your customers. Whether yourworkers are involved in sales, service, inspections orasset tracking, the efficiency and effectiveness ofthis workforce can have a tremendous impact on thehealth of your business. The level of service that theseworkers deliver will drive your sales and customerretention levels up — or down. And the productivitylevels of these workers will drive your costs up —or down. Today, those companies who embraceinnovative solutions will be those that achieve acompetitive advantage over their competition.Regardless of your industry, when workers in the fieldlack access to the voice and data networks in theoffice, the effect can be crippling. Without a real-timeconnection to back end business applications, workersmust utilize paper forms to collect information for awide variety of transactions — and then later enterthe information on those forms into the computerupon return to the office. As a result, time is insertedinto your business processes — lag times that reduceservice levels, employee productivity, cash flow andoverall profitability. The need to touch the data twiceincreases the opportunity for costly errors that againimpact business efficiency. In addition, field workersare forced to phone the office for simple informationrequests — such as pricing, inventory and invoiceinformation, directions and more — again adding timeand cost into your business processes. And if cellphones are utilized to provide a voice connection out inthe field, field workers have two phone numbers andtwo voicemail boxes to manage — and the enterprisemust purchase and manage more mobile devices.And finally, without real-time visibility, managing thisremote workforce is a challenge. In order to ensureefficient routing to increase worker productivity andminimize vehicle costs, you need to know whereyour workers are and what they are doing at anypoint in time. Without a real-time connection to thefield workforce, management lacks the informationneeded to maximize the utilization of two of your mostexpensive assets — your workforce and your vehiclefleet.Without a real-timeconnection to thefield workforce,management lacksthe informationneeded to maximizethe utilization oftwo of your mostexpensive assets —your workforce andyour vehicle fleet.PAGE 3


BROCHURETOP THREE REASONS FOR MOBILITY IN FIELD OPERATIONSTHE SOLUTION: THE REAL-TIMEFIELD WORKFORCETo address these issues, you need to eliminate the gapbetween the voice and data networks in the office and yourworkers out in the field. Imagine if you could empower yourfield workforce with a single easy-to-use rugged handheldtool that would provide all the functionality available in theoffice. Imagine the productivity gains if your field workforcecould completely eliminate the paper trail from present-daybusiness processes. Imagine the improvement in servicelevels if all the information in your business systems aswell as co-workers, supervisors, customers and more wereaccessible with just the press of a few keys, anytime andanywhere. Imagine the increase in revenues if your fieldworkforce could process orders and payments at the pressof a button. Imagine how a real-time window into actualsales could reduce carrying costs for raw materials andfinished goods.You have just imagined the power of field mobility.In today’s economy, every second of wasted time translatesinto slower service and higher costs…which translate intoreduced customer satisfaction and profitability. Mobilityaddresses all of these issues by stripping time and errorsout of your business processes, providing a competitiveadvantage by enabling new levels of customer service —and overall cost-efficiency.And since chances are your competitors have already orare in the process of deploying a field mobility solutiontoday, can you afford the high cost of a disconnected fieldworkforce?TOP 3 REASONS TO ‘GO MOBILE’With competition at an all-time high, it is mobility that isconsistently helping companies to address three of the topinitiatives in virtually every business:Increase revenueRegardless of whether your field workers are involved insales, service or inspections, mobility can help you increaserevenue. Your sales force will have the tools required toclose the sale right on the spot — including the ability toinstantly reserve inventory to fulfill the order and providethe delivery date for the customer. Mobility transforms thefield service workforce — typically a cost center — into aprofit center by ensuring the accurate capture of all billabletime and materials on site, as well as providing servicetechnicians with an appropriate list of items to cross-sell.And the ability to auto-populate forms and provide dropdown and check boxes improves efficiency and eliminateserrors for a wide variety of inspections — from rental carsand construction to restaurants and foster homes — aswell as the citation process.Reduce costsMobility reduces costs that are directly associated withyour field workforce — and throughout your operations.Efficiency improvements enable the same workforce to visitmore prospective and existing customers per day, reducingstaffing and vehicle requirements — and the associatedcapital and operational costs. Real-time visibility into salesorders enables just-in-time manufacturing and inventorymanagement as well as a reduction in stocking inventorylevels — and warehouse space requirements. Real-timevisibility into upcoming service calls ensures that the rightparts and tools are loaded onto the truck, eliminating theneed for costly return trips to the office to complete a job.And real-time visibility into delivery and service routes viaintegrated GPS enables more efficient vehicle utilization,reducing mileage, fuel costs and vehicle wear and tear.Enable cost-effective complianceNo matter what type of assets you need to track, andwhether you need to comply with government regulationsor business directives, mobility can heavily automatedata collection in the ‘last mile’ of the supply chain,substantially reducing the cost of compliance. Bar codescanning enables rapid and accurate inventorying of assetsto ensure proper depreciation, preventing under and overpaymentof taxes. Pharmaceutical sales representativescan scan prescription medication samples to instantly,accurately and automatically capture required data— instead of painstakingly writing down medicationname, packaging type and serial number. And with justa few seconds of effort, drivers can scan product as it isdelivered, enabling:• Consumer packaged goods (CPG) and food andbeverage (F&B) industries to comply with traceabilityrequirements for consumable items• Pharmaceutical manufacturers to identify and preventthe delivery of counterfeit product, protecting consumersafety• Manufacturers of a wide variety of retail-facingproducts to spot and remove imitation product —protecting brand equity and profitabilityPAGE 4


BROCHURETOP THREE REASONS FOR MOBILITY IN FIELD OPERATIONSTHE IMPACT OF MOBILITY IN FIELD SERVICEWith a real-time voice and data connection, field serviceworkers can:• Dynamically receive, accept and close out electronic workorders — instead of paper• Access complete customer repair history for faster and betterissue resolution• Access detailed equipment information, step-by-step maintenanceroutinesand repair procedures, eliminatingthe need to carry product manuals and user guides and ensuringservice is performed properly• Access warranty and service level agreements to ensure theaccurate capture of billable hours and parts• Capture and transmit electronic signatures to validate proof ofservice and expedite billing• Process credit and debit cards foron-the-spot payment of services to reduce days-sales-outstanding(DSO)• Scan bar codes on parts and tools in the truck for real-timeinventory visibility• Snap a high-resolution color photo for proofof condition or proof of service, complete with a geostamp forproof of location• Automatically capture on-the-job start and stop times for accuratelabor costing and payroll• Scan parts as they are utilized to ensure the capture of allappropriate charges• Call customers to confirmappointments, site access andthe arrival of pre-shipped parts• Access cross-selling and up-selling information, helping transformanon-sales function into a revenue generating division• Access up-to-the-minute real-time directionsvia GPS to ensure prompt arrival at the next stop — in spite of atraffic jam• Enable one-number reach by extending the deskphone and allfunctionality to the handheld mobile device• Provide an on-the-spot invoice or receipt, either sent electronicallyvia email or physically printed with the addition of a mobile printerWith a real-time voice and data connection, field servicedispatch can:• Better plan daily routes to minimize mileage, fuel costs and wearand-tearon trucks• Enable highly efficient dynamic routing of new urgent work ordersthrough the automatic identification of the closest technician withthe right skillset, tools and parts (via GPS)• Correct adverse driving behavior that could endanger others,increase fuel costs and vehicle wear and tear (via Telematics)• Monitor engine codes to ensure timely maintenance to preventthe high cost of vehicle downtime (via Telematics)Field benefits:• Increase workforce utilization — the same number of workers cannow make more customer visits per day• Improve customer service, satisfaction and loyalty levels• Improve data accuracy• Increase revenue through the accurate capture of labor and partsas well as cross- and up-selling• Improve vehicle utilization• Better plan daily routes and reduce truck rolls — minimizingmileage, fuel costs and wear-and-tear on vehiclesEnterprise benefits:• Reduce the order-to-cash cycle time, substantially improvingcash flow• Reduce parts and tools inventory requirements• Reduce capital and operational costs by replacing multiple deviceswith a single easy to carry and easy to manage device• Improve workforce management with visibility into the dispatchqueue, performance metrics for the department and individualworkers, real-time proof of service and customer-facing issues• Reduce accounting and administrative staffing requirements —the elimination of paper in the field substantially reduces theassociated data entry and administrative requirementsPAGE 5


BROCHURETOP THREE REASONS FOR MOBILITY IN FIELD OPERATIONSTOP 3 REASONS YOU CAN’T AFFORDNOT TO ‘GO MOBILE’Just as there are three top reasons companies areembracing mobility, there are also three major reasons youcan’t afford to bypass the deployment of mobility. Manualpaper-laden processes out in the field will impact yourability to:Maintain a competitive edgeCompetition has never been tighter in today’s businessworld — due to market globalization, customers canliterally choose from a world of vendors. Mobility canprotect your existing customer base as well as ensurecontinual growth of that base by enabling the deliveryof consistent and differentiating customer service —regardless of whether your workers are involved in salesor repair of equipment. In addition, with the advantagesof mobility in field operations well recognized, mobilityis rapidly becoming a competitive baseline — chancesare your competition may already be in the processof ‘mobilizing’ their field workforce, making mobility arequirement simply to remain competitive in the nearfuture.on the spot and provide real-time proof of service reducesbilling cycles — decreasing days sales outstanding. Andwith rugged business-class devices that can be easilyintegrated into your existing technology architecture andremotely managed, you enjoy a field mobility solution witha substantially low total cost of ownership (TCO). The resultis an effective net reduction in the cost of doing business,improving margins — and overall profitability.Maximize productivityWithout mobility, manual paper-based processes will stripproductivity right out of your workforce. By automatingthe many aspects of your field business processes,mobility effectively becomes a field force multiplier —despite additional data collection requirements due tonew government regulations. Now, the same sales forcecan close more sales in less time, the same number oftechnicians can service more customers per day and thesame number of inspectors can complete more tasks ina given day. And the resulting increase in productivityprovides the time required to help meet or exceed customerexpectations.Protect profitabilityWithout mobility, information moves more slowlythroughout your supply chain, impacting staffing costs,inventory carrying costs, warehousing costs, the orderto-cashcycle times and more — further reducing evershrinkingmargins. Field mobility allows information to flowin real-time throughout and between your many divisions,increasing the velocity of your entire supply chain — anddelivering benefits that reach beyond your field operationsinto the enterprise. The utilization of two of your mostexpensive assets is improved — your field employees andyour vehicle fleet. Instant visibility into the sales funnelreduces inventory carrying and warehousing costs, whileincreasing inventory turns. The ability to process paymentsPAGE 6


BROCHURETOP THREE REASONS FOR MOBILITY IN FIELD OPERATIONSTHE IMPACT OF MOBILITY IN FIELD SALESWith a real-time voice and data connection, field salesworkers can:• Receive electronic sales leads in real-time• Access inventory and pricing systems to enable the creation ofreal-time bids• Place and process orders in real time, complete with solid deliverydates• Capture signatures for real-time authorization of sales orders• Process credit and debit cards to enable on-the-spot payment• Access comprehensive customer intelligence — including pastand open orders, past and open service records, email addressand phone number, birthday, buying preferences and more —strengthening the 1-to-1 relationship as well as uncovering crosssellingandup-selling opportunities• Scan product as it is delivered to automate track and trace in thelast mile for consumable items and pharmaceutical samples• Provide an on-the-spot invoice or receipt, either electronically viaemail or physically printed with the addition of a mobile printer• Enable one-number reach by extending the deskphone and allfunctionality to the handheld mobile device• Access up-to-the-minute real-time directions via GPS to ensureprompt arrival at the next stop — in spite of a traffic jamWith a real-time voice and data connection,field sales/DSD dispatch can:• Better plan daily routes to minimize mileage, fuel costs and wear-andtearon trucks• Correct adverse driving behavior that could endanger others,increase fuel costs and vehicle wear and tear• Monitor engine codes to ensure timely maintenance to preventthe high cost of vehicle downtimeField benefits:• Improve productivity — the same sales force can make moresales calls per day• Improve lead generation management with up-to-the-minuteaccurate information• Improve data integrity• Strengthen customer relationshipsEnterprise benefits:• Improve sales forecasting accuracy• Reduce order-to-cash cycle times, improving cash flow• Improve inventory management• Improve production management• Improve workforce management with visibility into performancemetrics for the department and individual workersas well as real-time visibility into the sales forecast• Reduce capital and operational costs by replacing multiple deviceswith a single easy to carry and easy to manage device• Cost-effective ‘last mile’ traceability reducesthe cost of regulatory compliance and protects your brand• Improve customer response times — and service levels• Increase salesPAGE 7


BROCHURETOP THREE REASONS FOR MOBILITY IN FIELD OPERATIONSMOBILITY: A BEST PRACTICE FOR FIELDWORKERS…AND THE ENTERPRISEMobility has rapidly become a best practice in the fieldworkforce — many of the world’s largest (and evensmallest) companies have already deployed field mobilitysolutions and are enjoying substantial and quantifiablebenefits felt not only in field operations, but alsothroughout the entire business. The field workforce ismore productive and informed — helping control staffingcosts while improving customer service levels. And otherbusiness functions that are tangential to your field serviceoperations are also improved — from sales forecasting andinventory management to production and accounting.In addition to a rapid return on investment, field mobilitysolutions also offer a low total cost of ownership. Theability to provide a single device for voice and data insteadof providing workers with a cell phone, notebook computerand more substantially reduces capital and operationalcosts — there are simply fewer devices to purchase andmanage. Designed for all day use outside the enterprisewalls, Motorola’s rugged integrated voice and data mobilecomputers deliver a total cost of ownership that is nearly50 percent lower than consumer-grade equivalents. 1 Andindustry standard platforms and centralized managementtools enable easy and cost-effective integration into yourtechnology environment — and day-to-day management.And finally, field mobility solutions help enterprises tobecome more ‘green’ — a global environmental initiative— by practically eliminating the use of paper throughoutfield operations.THE IMPACT OF MOBILITY IN INSPECTIONS AND ASSET TRACKINGWith a real-time voice and data connection, field workers can:• Receive, accept and close out electronicwork orders — instead of paper• Capture the bar code, Direct Part Mark(DPM) or RFID tag information to heavily automate asset tracking• Snap a high-resolution color photo for proof of asset condition• Utilize mobile forms with drop downmenus and check boxes to ensure properand complete execution of every step in an inspection — andreduce training time• Capture a signature for proof ofreceipt of inspection reports, code warnings or citations• Add a geostamp to a photo to include proof of location• Schedule required asset maintenancein real time• Enable highly efficient dynamic routing of new urgent work ordersthrough the automatic identification of the inspector that isnearest the asset (via GPS)• Print on-the-spot warnings and citations for code violations• Process on-the-spot payment for codeviolation citations• Enable employee tracking through real-time locationing systems(RTLS)• Access up-to-the-minute real-time directions via GPS to ensureprompt arrival at the next stop — in spite of a traffic jamField benefits:• Improve productivity — the same number of workers can executemore inspections per day• Enable cost-effective and granular asset lifecycle tracking — fromservers to utility poles, streets, pipelines, leased vehicles, guestroom door locks in a hotel and more• Improve customer service by reducing wait times for constructioninspections, vehicle inspections and more• Better plan daily routes to minimize mileage,fuel costs and wear-and-tear on vehicles• Enable highly efficient dynamic routing of new urgent work ordersthrough the automatic identification of the closest inspector• Improve data integrityEnterprise benefits:• Enable more cost-effective Sarbanes-Oxley compliance• Improve visibility into inspection status for more proactive andpredictive scheduling of maintenance to improve asset uptime,condition and lifecycle• Improve employee safety with real-time location visibility — forexample in expansive oil refineries• Increase financial return on assets with real-time visibility intolocation and statusPAGE 8


BROCHURETOP THREE REASONS FOR MOBILITY IN FIELD OPERATIONSFIELD MOBILITY SOLUTIONS IN ACTIONCASE STUDIESThe following six real customer case studies demonstrate the value ofmobility in field service and field sales organizations:• Nestle MalaysiaFood & Beverage/Field sales• Danka Business SystemsEquipment repair/Field service• Blue Bell CreameriesFood & Beverage/DSD• Schumate MechanicalEquipment installation and repair/Field service• SodicomeWaste management/Field service• SwisscomTelecom provider/Field servicePAGE 9


BROCHURETOP THREE REASONS FOR MOBILITY IN FIELD OPERATIONSDSD/FIELD SALES: FOOD & BEVERAGEBLUE BELL CREAMERIESManufacturerefficiency, inventory visibility and the velocity of theinvoicing process. To address these issues, Blue Bell waslooking for a way to improve the overall efficiency of thedelivery process as well as enable real-time end-to-endtraceability — from raw materials to delivery.Started in 1907, Blue Bell Creameries started out deliveringice cream by horse and wagon. Now, over a hundred yearslater, Blue Bell Creameries is one of the top three bestselling ice creams in the country, delivering over 50 flavorsto 17 states.The Motorola system has increased efficiencies acrossoperations, from its receipt of raw materials and itsproduction processes to its delivery of the final productto the customer. “Now, within minutes you can gointo our computer system and trace it backward andforward.”Jim Kruse, CPA and ControllerBlue Bell CreameriesThe business problem:Like most manufacturers in the food and beverage business,Blue Bell Creameries is dependent upon their direct storedelivery function to deliver product to customers. But theoutdated solution translated into the slow movement ofinformation to and from drivers, which impacted routeThe solution:Blue Bell deployed Motorola mobile computers in thewarehouse and in the delivery trucks to enable the realtimecapture and transmission of the wealth of businessdata required to streamline and provide real-time visibilityinto the entire supply chain — from Blue Bell’s receivingdock to the customer . In the warehouse, Motorola’sMC9090 mobile computers connect to a Motorola wirelessLAN (Motorola’s WS5100 wireless switches and AP300access points), enabling warehouse workers to enterincoming shipments of raw materials into the inventorysystem as they are processed at the receiving dock. Out inthe trucks, Motorola’s MC70 Enterprise Digital Assistantenables real time capture in the company’s Direct StoreDelivery function. Drivers are armed with a palm-sizedfull fledge integrated voice and data computer with areal time connection to key business applications as wellas telephone, text messaging and bar code scanningcapabilities. With the MC70 in hand, drivers can now:• Instantly see inventory in the truck in real time• Scan shipments at each stop for accurate and rapidrecording of deliveries• Present customers with an accurate electronic invoice onthe spot• Capture customer signatures to verify proof of delivery andinvoice accuracy• Instantly transmit invoices in real time to thebusiness systemThe benefits:• Increased productivity• Improved customer service• Real-time inventory visibility and end-to-endreal-time track and trace• Improved cash flowPAGE 12


BROCHURETOP THREE REASONS FOR MOBILITY IN FIELD OPERATIONSFIELD SERVICE: EQUIPMENT INSTALLATION/REPAIRSHUMATE MECHANICALService Providerpossible — including service history, inventory access,contracts, wiring diagrams and more• Ability to complete, email or print invoices out inthe field• Ability to process credit and debit cards out in the fieldfor real-time payment processing• On-board navigation for real-time directions, ensuringprompt arrival at the next service locationShumate Mechanical provides heating, ventilating and airconditioning (HVAC) services to residential, commercial andindustrial customers in the greater Atlanta, Georgia, USAregion. The company employs 500 employees, and has 200vehicles out on the road servicing customers every day.The business problem:Service technicians in the field utilized paper forms tocapture information and perform transactions out in thefield. But the paper-and-pen based processes could notkeep pace with this rapidly growing business — the flowof information was too slow and inconsistent, affectingdispatch efficiency. The company was looking for apaperless solution to improve productivity and accuracythroughout field operations.The solution:The company provided service technicians with a MotorolaMC70 Enterprise Digital Assistant and a mobile printer,providing technicians out on the road with the equivalent ofa ‘pocketable office’ — and a host of new capabilities:• Automated location-based dispatch — work orders aresent electronically to the handhelds• Rapid completion of forms via speech-to-text as well askeypad input• Access to the full range of information required toget the job done as efficiently and effectively asThe benefits:With mobility in 40 vehicles returning a wealth of benefits,a rollout to all remaining vehicles is now underway.Benefits include:• Substantial 12 percent reduction (based on saving onehour per technician per day) in labor save $208,000/year• Increased customer satisfaction and retention• Improved competitive advantage — ability to book nextday service appointments• Improved productivity for accounting staff –re-purposed 2 full time data entry operators• Inventory variance reduced from $4,000/month to zero• Real-time GPS eliminated the $10,000 budgetpreviously spent on maps• Substantial fuel savings anticipated from moreefficient routing• Improved service consistency through the ability topresent a comprehensive checklist for installation andmaintenance routines• Expedited cash flow• Improved workforce management — better visibilityinto a variety of metrics enabled the developmentof Key Performance Indicators to manage the fieldservice workforcePAGE 13


BROCHURETOP THREE REASONS FOR MOBILITY IN FIELD OPERATIONSFIELD SERVICE: WASTE MANAGEMENTSODICOMEService providerone part was for the waste disposal company; and thelast form was returned to the customer to provide proof ofdisposal of the waste. The inefficient process increasedpaperwork, reducing productivity and increasing the risk oferrors. In addition, the paper records — 140,000 sheets ofpaper per year — had to be maintained for three years, andthen destroyed.The solution:A Motorola MC70 Enterprise Digital Assistant incombination with Zebra mobile printers replaced thepaper-based process. Now, electronic orders are sentdirectly to the driver’s MC70, and instead of processing aquadruplicate paper form, drivers now:Sodicome specializes in the collection and treatment ofmedical, electronic and electrical waste for over 12,000customers in 70 counties, with 13 drivers making a total of8,000 monthly collections.The business problem:Numerous government regulations required Sodicom tomaintain a specific set of information to document thehandling and disposal of medical, electronic and electricalwaste. A quadruplicate paper form was utilized to capturethe required data to document the end-to-end wasteprocessing: one copy was provided to the originator uponcollection of the waste; one copy was kept by the driver;We have identified three main advantagesfor our customers. Firstly, our customersno longer need to archive paper documents. Secondly, itsaves time for the customer.And thirdly, it guarantees waste traceability.Philippe Roulle, Managing Director – ISDSodicome• Scan all packages at pickup to automatically andaccurately populate an electronic version of the paper formwith required information• Print a collection receipt right on the spot, providingreal-time proof of pickup• Print proof of delivery receipt for customers• Automatically upload all information at the end of theworkday — no additional end-of-day processing requiredThe benefits:• Guarantees traceability of all waste, providingcustomers with increased security and reliability• Improves driver productivity — elimination ofpaperwork during and after rounds enables the samestaff to handle more jobs per day, reducing the rate ofuncollected pickups from 4.5% to 1%• Reduces errors — data entry errors werecompletely eliminated• Enables more efficient route planning• Provides customers with a real-time window intopickup schedules• Eliminates the high cost of archiving and destroyingthe massive amount of paperworkPAGE 14


BROCHURETOP THREE REASONS FOR MOBILITY IN FIELD OPERATIONSFIELD SERVICE: TELECOMSWISSCOMService ProviderThe business problem:Over 900 service engineers in four different businesssections received work schedules for the day and reportedwork order status via different types of technologies. Forexample, the fulfillment section utilized paper, receivingwork orders via fax. Alternatively, the assurance sectionutilized company laptops to retrieve electronic workschedules. The disparate systems hindered dispatcherability to easily schedule and coordinate across thework teams. And dispatch could not send updated workschedules to field engineers who utilized paper-basedsystems, hindering the company’s ability to respond tourgent requests.Employing approximately 20,000 people, Swisscom is thelargest telecommunications provider in Switzerland, servinghomes and businesses across the country.The solution:With the new field mobility solution based on Motorola’sMC70 Enterprise Digital Assistant:• Field engineers receive real-time work orders“The new enterprise digital assistants have reallyhelped us to update our scheduling and dispatchprocedure,” continued Basler. “The engineers foundthe mobile computers very easy to use, and the devicecan handle the knocks and bumps of a day on the roadwith our engineers. We also now have much moreinformation about where our engineers are, which jobthey are working on, and can provide them with muchmore information about the job in question, improvingefficiency and productivity and, as a net result, ourcustomer relations.”Urs Basler,Senior Project ManagerSwisscom• Dispatchers can update work orders as needed toaddress priorities• Any known information about the problem is alsotransmitted to the engineer, eliminating the need forengineers to repeat tests that were already conductedby the in-house technical customer support center• Engineers now stamp each electronic work order withthe start and finish times for each job, which is thentransmitted back to dispatch upon completion of theserviceThe benefits:• 10% improvement in engineer productivity byeliminating paper• 20% improvement in dispatch productivity viaautomated route planning• Better field force management — real-time visibilityinto engineer work schedules and job status enablesdynamic re-allocation and/or reprioritization of workorders as needed throughout the dayPAGE 15


To learn more about how you can put the power of Motorola’s innovativeenterprise mobility solutions to work in your field operations, visitwww.motorolasolutions.com/manufacturing or call 1-866-416-8593.1. Total Cost of Ownership Models for Mobile Computing and Communications Platforms, Second Edition, Venture DevelopmentCorporation, June 2007 (Exhibit Vb-2: TCO Comparison (Five Year and Annual) for PDA/Handheld Computers: Field Service Environments)MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registeredtrademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks arethe property of their respective owners. ©2011 Motorola, Inc. All rights reserved.Part number BRO-FLDMOB

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