Crisis and Emergency Communications: - primo

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Crisis and Emergency Communications: - primo

Crisis and EmergencyCommunications:Cross Government Co-ordinationCarol McCall


National Security Communications TeamWider team covers issues co-ordinating communications on issues relating to all aspectof the NSC.• From work on foreign and defence policy;• Intelligence and protective security;• Civil resilience and crisis communications cross-government – includes work as part of theCapabilities Programme and the National Risk assessment.In addition, managing the News Co-ordination Centre (NCC) operation - to co-ordinatecommunication across government departments and stakeholders in a crisis.Emergency exercises - providing comms play or advice.2 Crisis and Emergency Communication - Co-ordination Cross Government – 29/1/13


What is the News Co-ordination Centre (NCC)?Has own operational base within Cabinet Office estate, in 35 Great Smith Street (GSS)Only stood up when required - scalable operation to meet needs of the response.Can be based with central government response team – in COBR– if required –important relationship with CCS and lead Government DepartmentStaffed by volunteers from across government or from with Cabinet Office only,depending on requirements.Importance of the Top Lines Brief (TLB) to ensureco-ordinated information – “one version of the truth”Collation of information that impacts locally + informationthat might rapidly escalateLinks to GDS from emergency publicationHas been operation at some level almost 50 times.3 Crisis and Emergency Communication - Co-ordination Cross Government – 29/1/13


Past NCC Operations.... NCC has been established every year in some form for the past 10 years.Fully operational• Millennium Celebrations, National Firefighters dispute 2002/3, London bombing of the 7th July2007, Papal Visit 2010, Royal Wedding 2011, Diamond Jubilee 2012, Olympic and ParalympicGamesPartially operational• Foot and Mouth Disease 2001, Invasion of Iraq in 2003, Swine Flu 2009In a coordination role• 2004: Avian Flu, Madrid Bombings• 2005: Tsunami, Pakistan Earthquake, Buncefield, Hurricane Katrina, G8, Fuel Dispute (x2)• 2006: Alexander Litvinenko, Avian Flu (x2),Evacuation of British National from Lebanon,Terrorist threat to Airlines• 2007: Avian Flu (x2) Bombs in London /Glasgow, 2007 Avian Influenza x 2 Wales & Suffolk,Flooding, Foot and Mouth, Bluetongue and Tidal Surge• 2008 Avian Flu (x2) Tanker Drivers dispute• 2009: Tamil Protests, Severe Weather, NEC and Economic Impacts, G20• 2010: Severe Weather, Volcanic Ash, more Severe Weather...• 2011 : Japanese Earthquake, Volcanic Ash, Public Disorder, Welsh Mining Accident• 2012 : Potential Disruption to Fuel Supply4 Crisis and Emergency Communication - Co-ordination Cross Government – 29/1/13


Who do we work with during an incident?Key partners – in Government• Civil Contingencies Secretariat• National Security Secretariat• All Government DepartmentsAt a Regional / Local Level• the first responders involved in a crisis - police, fire, ambulance• the regional resilience network• other local partners5 Crisis and Emergency Communication - Co-ordination Cross Government – 29/1/13


Working with COBRRole of Cobr:• Real time decision making in a crisis• Deployment of national assets• Strategic advice to Police Incident CommanderLocated in Cabinet Office, connected to No 101 hours notice, available 24/7; triggered by Cabinet Office in consultation with the LeadGovernment Department (LGD)Secure area with large conference room and support roomsfor Departments and agenciesVideo conference links with Police (and posts abroad)Alternative locations both within and outside LondonCommunications always represented at the table6 Crisis and Emergency Communication - Co-ordination Cross Government – 29/1/13


Cobr and CommunicationsCommunications integral to the work of COBR• Communications representation at the table – lead Govt Department andNo10/NCC representative.• Media and Public Information is a standing agenda item.• NCC collate communications information for the CRIP based on info receivedfrom Department / cutting & coverage and communication work undertaken.• Produce top lines brief again based on information received from Departments• NCC will feedback to key department any Comms actions from the meeting7 Crisis and Emergency Communication - Co-ordination Cross Government – 29/1/13


Crisis Communications PlanningDepartments planning - Stakeholder Planning -National Capabilities Programme Online support8 Crisis and Emergency Communication - Co-ordination Cross Government – 29/1/13


Key expectationsMaking contact & keep contacts•Engagement with the local media•Keeping in touch•Working together•Sharing your plans, announcements•Local comms intelligence•What can we do to help you .....10 Crisis and Emergency Communication - Co-ordination Cross Government – 29/1/13


Questions .......11 Crisis and Emergency Communication - Co-ordination Cross Government – 29/1/13

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