job description: recreation monitor – front desk - City of Wylie

JOB DESCRIPTION:RECREATION MONITOR – FRONT DESKJOB TITLE:DEPARTMENT:PAY GRADE:EXEMPT:FULL-TIME:Recreation Monitor – Front DeskPublic Services-Recreation Division26 - Part-TimeNNDate Created: 10/1/2010Last Updated: 10/19/2010JOB SUMMARY:Under the direction of the Recreation Programmer, assists with the front desk area, instructionalclasses, front desk duties, special events and programs.ESSENTIAL JOB FUNCTIONS: Perform as a responsible steward of the public trust and strive for excellence in publicservice, enhancing the quality of life for all. Act in a civil, respectful manner at all times to management, co-workers and others. Communicate effectively and courteously with patrons and staff about all areas. Ability to quickly build trust and rapport with patrons. Present a neat and professional appearance and demeanor at all times when representing theCity. Assist with planning and implementation of recreation activities, special events and rentals. Monitor building and enforce City and Department policy, ordinance, rules and procedures. Register patrons for activities, book reservations, collect appropriate fees and process POStransactions. Ability to maintain accurate customer records. Provide check-in/check-out of equipment. Accurate completion of required paperwork and documentation. Request supplies. Ensure the safety of all participants, checking for proper equipment usage and appropriateattire. Keep equipment safe, orderly and in sanitary condition. Report needed repairs and maintain equipment to assure efficient operation. Administer CPR and First Aid, if needed. Drive City vehicles, including busses, for recreation activities. Perform janitorial and other physical duties as required. Must be able to work flexible schedules, including early mornings, evenings and weekends. Other duties as may be assigned. Maintain front desk organization. Resolve patron questions and concerns promptly and follow up.

REQUIRED EXPERIENCE, KNOWLEDGE, SKILLS & ABILITIES:Highly organized and efficient multi-tasker. Previous experience preferred. Flexible andindependent worker with high-energy, self-motivation, enthusiasm and service-oriented spirit.Willingness to assist all patrons and exhibit patience and caring for all abilities. Must be 18 years of ageor older. Ability to effectively interact with all levels of co-workers, management staff and the public.Stays up to date on trends. Ability to work overtime or perform stand-by duties as needed. Ability to useall office machines such as personal computer (basic software MS Word/Excel), calculator, phone andphotocopier. Ability to maintain an acceptable attendance history. Ability to pass a pre-employmentdrug screening test, physical and criminal background check.REQUIRED EDUCATION, TRAINING, LICENSES & CERTIFICATIONS:High school diploma or equivalent. Valid Texas driver’s license. Able to obtain American RedCross or American Heart Association CPR and First Aid certifications within first 6 months ofemployment.PHYSICAL STRENGTH REQUIRED:MODERATE: Exerting 20-50 pounds occasionally, 10-25 pounds frequently, or up to 10 poundsconstantly.PHYSICAL ACTIVITIES REQUIRED:Standing Sitting Walking LiftingCarrying Pushing/Pulling Reaching HandlingFine Dexterity Kneeling Crouching CrawlingBending Twisting Climbing BalancingVision Hearing Talking Foot ControlsHIPAA COMPLIANCE STATEMENTAll employees who have access to health information whose confidentiality is protected by the HIPAAPrivacy Rule must have an understanding and knowledge of the Privacy Rule that corresponds to their jobresponsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subjectto discipline, up to and including termination.PRIMARY WORK ENVIRONMENT:IndoorsSHIFT WORK:CALL-OUT:NOccasionallyPage 2 of 2 - Recreation Monitor – Front DeskThis description is not meant to be all-inclusive of tasks that may be required to be performed on an irregular basis; nor is itintended to be an exhaustive list of all duties and skills that may be required. This job description may change at any time, forany reason, deemed necessary by management.