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Governing for Results 2 - Washington State Digital Archives

Governing for Results 2 - Washington State Digital Archives

Welcome to the second

Welcome to the second edition ofGoverning for ResultsGoverning for Results 2” is the second installment of highlights on qualityimprovement projects under way in Washington State government.The projects reported here have already produced tangible results, includingnew revenue generation, resources and dollars saved, and streamlinedprocesses providing better and quicker service.These improvements have been initiated by state agencies in response to anExecutive Order issued by Governor Locke a year ago.Executive Order 97-03, Quality Improvement, requires each agency todevelop and implement a plan to improve the quality, efficiency andeffectiveness of the public services it provides.Since that Executive Order was issued, Washington state agencies havereported 498 quality projects that have saved the state $8,246,924. As a resultof these efficiencies, about 64 staff has been redirected to other work. And,these efforts have produced $1,538,070 in new revenue.The projects in this booklet were selected from the quarterly quality reportssubmitted by agencies. These quality efforts are lead by the Governor’s Office,with oversight by the Subcabinet on Management Improvement and Results.Agency contacts are listed if more information is needed.iii

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