15 YEARS - Zain

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Mobilizing BusinessThe current information revolution is providing businesseswith new tools to communicate, collaborate, innovate andstreamline processes, whether for dealing internally withemployees, or externally with clients. It also poses new riskswhen it comes to the storage, management and movement ofconfidential data and information.As a result Zain Jordan aims to provide next-generationsolutions such as Managed Security Services to help mobilisethe business community in Jordan to take advantage of thisinformation revolution.Supporting Small Businesses and EntrepreneursAt present, Zain Jordan is supporting small businessesand entrepreneurs through a variety of integratedtelecommunications solutions. More products and servicesare due to come on-line in 2011 with the launch of HSPA+wireless broadband.TamweelcomIn December of 2010 Zain signed an agreement to offerZain E-mal services to entrepreneurs receiving micro creditassistance from Tamweelcom, the Jordan Micro CreditCompany – A Noor Al Hussein Foundation project.Through the agreement, Tamweelcom’s clients will be ableto use Zain Jordan’s E-mal services to pay their micro creditmonthly instalments through their m-wallets. The servicewill help clients who live in remote areas, with less accessto transportation, to conduct financial transactions via theirmobile phones, removing obstacles that have hindered accessto Tamweelcom’s funding in the past.The second phase of the project includes providing loansthrough mobile phones and Zain E-mal services.Ashghali LineThe ’Ashghali’ line, created in 2010, caters to small businesseshelping them to connect with employees free of charge, withpreferential rates when calling Zain Jordan and non-ZainJordan subscribers. Subscription is free, as is the creationof the closed user group, with the package also allowingmanagers and entrepreneurs to control mobile allowances.Business SolutionsZain Jordan is constantly developing new and innovativebusiness solutions, which include the development andimplementation of machine-2-machine mobile technology;set to allow a new range of innovative solutions such as smarthouse and smart grids in the future.30
In 2010 Zain Jordan offered the following business solutions:- Fleet Tracking – a vehicle tracking service that enablesbusiness owners to control their fleets using machine-2-machine technology,- SMS Messaging – allows businesses to reach largenumbers of customers through customised SMSmessaging services,- Data Centre Co-Location – businesses are able to hostservers in Zain Jordan’s fully equipped, state of the art datacentres,- Leased Lines - permanent, dedicated high performanceconnection which can carry voice, data and Internet traffic,with bandwidth of up to 1GB, and- Managed Security Services – in partnership with I(TS)²,Zain Jordan is able to provide services to help customersprotect their data against a wide range of IT securitythreats.For more information about products and services please visitwww.jo.Zain.com.31
Page 1: 15 YEARSofTRANSFORMINGJORDANZain Jo
Page 4 and 5: About This ReportWe at Zain Jordan
Page 7 and 8: 15 Years of Leadership and Innovati
Page 9 and 10: MembershipsMember of the GSM Associ
Page 11 and 12: 2007First Automated SpeechRecogniti
Page 13 and 14: Creating a Wonderful WorldZain Jord
Page 15 and 16: HeartEMPOWERINGPEOPLE
Page 17 and 18: Providing Access to All and Digital
Page 19 and 20: Connecting Accross BordersOne of th
Page 21 and 22: Mobile MoneyAfter a year in develop
Page 23 and 24: Delivering Mobile Content and Enter
Page 25 and 26: Activating YouthComprising over 70%
Page 27 and 28: BelongingTRANSFORMINGJORDAN
Page 29 and 30: Contributing to the EconomyIt is es
Page 31: Our Contribution to the EconomySinc
Page 35 and 36: Public AwarenessToday, the mobile p
Page 37 and 38: Education“Education = Opportunity
Page 39 and 40: To date our contribution to the Kin
Page 41 and 42: Plastic BagsEvery year Zain Jordan
Page 43 and 44: RadianceSTRIVINGFOR EXCELLENCE
Page 45 and 46: Striving for Excellence Key Perform
Page 47 and 48: % 18 - 30 48% 53% 60% 60%% 31 - 40
Page 49 and 50: Benefits extended to include full-t
Page 51 and 52: Health and SafetyZain Jordan active
Page 53 and 54: In addition, Zain Jordan is current
Page 55 and 56: Caring for Our CustomersAt Zain Jor
Page 57 and 58: Respecting our CustomersClarity of
Page 59 and 60: All relevant contracts and agreemen
Page 61 and 62: Environmental StewardshipThe Zain J
Page 63 and 64: Most water taps are installed with
Page 65 and 66: Responsible BusinessGovernance, Acc
Page 67 and 68: Internal AuditOne component of good
Page 69 and 70: Our 2011 CommitmentsEmpowering Peop
Page 71 and 72: Zain’s PriorityIssues- Being a pi
Page 73 and 74: Appendix B - Scope of the ReportDef
Page 75 and 76: Appendix C - GRI Statement73
Page 77 and 78: 3.6 72 EN4 59 SO4 663.7 72 EN6 None
Page 79 and 80: Regional Cable NetworkAlliance (RCN
Page 82:
This Executive Summary has beenprin
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