North edition - Nottingham City Homes

8 News from Nottingham City Homes April 2010 North Edition: Bestwood•Bulwell•Mapperley•Sherwood News from Nottingham City Homes April 2010 North Edition: Bestwood•Bulwell•Mapperley•Sherwood 9Round your way. . . Round your way. . .Green lightfor final phaseof BuildingSchools for theFuture (BSF)programmeNottingham City Councilhas been given thego-ahead to start deliveryof the final phase of itsBuilding Schools for theFuture (BSF) programme.Partnerships for Schools have approvedNottingham’s Outline Business Case whichindicates £89m of new funding for NottinghamCity Council to complete the transformation ofsecondary and special schools in the city.This new funding will benefit the followingschool in the north area:• Top Valley Comprehensive, Top ValleyLearning Centres for vulnerable children andyoung people who are not attending school willalso benefit from the funding. Reasons for nonattendancemay include sickness, medical reasons,becoming a young mother or because they arepermanently excluded from school.The new schools will be delivered by Nottingham’saward winning Local Education Partnership (LEP)which is a public/private partnership betweenNottingham City Council, ‘Inspiredspaces’ andBuilding Schools for the Future Investments. Workis due to begin in April 2011.Visit www.nottinghambsf.co.ukPicture: Big Wood School, which has been completely rebuilt as part of the BSF programme.Garagesavailableto rentright now!Did you know there are morethan 1,000 garages in and aroundNottingham that are available to rent?Who can have a garage?Anyone can rent a garage. You do not even haveto be one of our tenants or leaseholders. They costas little as £7 per week for council tenants and £8for non-tenants (with a £40 deposit). And there arelots available in and around the city centre – so lotscheaper than having pay for parking!You can use your garage to store your car orother motor vehicle – but not for any business,trade or professional purpose. You must notstore flammable or potentially dangeroussubstances or materials (except for the fuel inyour petrol tank of course!)We will provide a separate rent account for yourgarage, which is paid exactly the same wayas your house rent. The best way to pay yourgarage rent is by Direct Debit.If you want to rent agarage, contact yourlocal housing office andthey will tell you aboutthe empty garages in thearea you want.Where are the garagesites in the city?Visit our website, www.nottinghamcityhomes.org.uk/your_tenancy and click on ‘Renting a garage’.On this page there is a link with maps of all thegarage locations across the city!Secure•Warm•ModernThe Secure Warm Modernprogramme is continuing at apace. In each issue of News fromNottingham City Homes, we’ll tellyou what work we’re doing andwhere. This is what’s happeningin the North area in May:Nottingham SecureNottingham City Homes’ windowteam is fitting new windows anddoors in Basford, Old Highbury Vale,New Highbury Vale and Whitemoor.Warmth for NottinghamSPI is improving heating systemsin Bulwell.Nottingham City Homes’ gas team isworking across the city.Find out moreContact our Secure Warm Modern team:Tel: 0300 333 8100 Minicom: 0115 915 7447Email: SWM@nottinghamcityhomes.org.ukFor details of the latest coffee mornings go to our website:Web: www.nottinghamcityhomes.org.ukJoin the board!This September, two tenant Board Members will be elected onto theBoard of Nottingham City Homes. This could be you!We are looking for two tenant Board Members to help make the decisionsthat shape the future of Nottingham City Homes. Our current Chair, JanetStorar is herself a Nottingham City Homes tenant. This means that wehave a Board that is tenant led from the very top. You could join her! Thenew members will be elected by all tenants and leaseholders through apostal ballot in the summer.To be elected you will need:• To be a tenant or leaseholder of Nottingham City Homes• Have an understanding of the issues affecting your community• To want to make a difference• To be ready for a challenge.Being a Board Member means you can help shape the services ofNottingham City Homes as well as influencing the decisions made aboutthe future of council housing in Nottingham.If you’re already involved with your local tenant and resident association,have experience in housing or other service industries then you might bejust what we’re looking for!Interested? Call us on 0115 915 7212 by Friday 25 June to express aninterest and to find out more!Get Involvedand haveyour sayWe want you to get involved and influence the way weshape and deliver our services. Area panels give you thechance to have your say and make a difference to your area.Get hands on in your area now!The panels are made up of tenants and leaseholders, who meet everytwo months to discuss issues including performance, local issues andvalue for money.Local housing managers will be there, along with an officer from ourProperty Services team (to discuss repairs). Local councillors and the citycouncil’s neighbourhood management team are also invited.We are always looking for enthusiastic people to join us!Meetings are held in comfortable surroundings and food, refreshments,child care and travel expenses are provided. Don’t miss out on anopportunity to have your say for your local community, or for tenants andleaseholders citywide.Check the information below to find your next AreaPanel meeting.Area Panel 1 BulwellDate: 20 May 2010Venue: Lathkill CloseTime: 5.30pm to 7.30pmArea Panel 2 BestwoodDate: 17 June 2010Venue: Bestwood Housing OfficeTime: 5pm to 7pmArea Panel 5 Sherwood & MapperleyDate: 21 June 2010Venue: Wells Road Community CentreTime: 6pm to 8pmFurther InformationTo find out more about getting involved, contact ourTenant and Leaseholder Involvement Team:Tel: 0115 915 7380Text: text INVOLVE to 60066, followed by your name and addressEmail: gettinginvolved@nottinghamcityhomes.org.ukWeb: www.nottinghamcityhomes.org.uk

10 News from Nottingham City Homes April 2010 North Edition: Bestwood•Bulwell•Mapperley•Sherwood News from Nottingham City Homes April 2010 North Edition: Bestwood•Bulwell•Mapperley•Sherwood 11Allocations...Get involved...The event has been run for a number ofyears, but this year’s was the biggest andthe best yet!The day long conference gave delegatesthe chance to hear from a variety of partnerorganisations that included the HomeLinkteam, Nottingham Housing Aid, NottinghamCrime and Drugs Partnership, Children’sServices and others to highlight some of thebarriers and issues people face in findinga home and to give them information theyneed for their customers to best participatein the HomeLink service.The afternoon session saw delegates takingpart in interactive workshops, discussingissues raised by the speakers and puttingforward suggestions of ways in which wecan better engage with their customersSheltered makes senseOr are you on your own and just want tosocialise with people like you?If this is you, Nottingham City homes may havethe answer…If you are over 60 and looking for a move to improveyour quality of life, why not look at a new home inone of our sheltered complexes. These propertiesare available for rent NOW across the city.These homes are perfect if you want to liveindependently. But they offer the added peace ofmind that help is at hand if you need it.Every home is self-contained, which means youhave your own front door, and comes with a 24hour emergency alarm system.Most are one bedroomed flats, but we alsohave two bedroomed flats and a number ofbungalows. Most flats are in buildings no morethan two storeys high and most have lifts. Wealso have flats in some high-rise blocks withgreat views over the city. Complexes vary in sizebetween 16 and 96 properties.Linking upwith our partnersIs your home too big for your needs? Is it costing you too much to heat?More than 60 of our key partners attended our annual HomeLinkInclusion event at the Days Hotel Nottingham Thursday 4 March.Lots to do with people like you!One of the best reasons to live in shelteredhousing is meeting lots of people, and there’salways something going on.From day trips to talks, bingo, lunches, gardeningand a whole lot more, many older people likeliving with other people in similar circumstances.But it is up to you how much you take part –no-one will force you to!Increased peace of mindAll our sheltered schemes are linked to theNottingham On Call emergency alarm service.This provides help 24 hours a day, 365 days ayear at the pull of a cord or the press of a button.Want to look round?If you want to know more, perhaps even visit asheltered complex and meet some residents –just give us a call! You can talk to the ShelteredHousing Team on 0115 915 1616, or email us atshelteredhousing@nottinghamcityhomes.org.ukFind out where our sheltered housing complexesare by going to our website:www.nottinghamcityhomes.org.uk/supported_housingabout the HomeLink service. We’ll be takingthese suggestions forward to look at wayswe can better improve the service.Delegates came from a variety oforganisations, including other RegisteredSocial Landlords (housing associations),local community groups, Framework,Refugee Futures and Travelling Together.The feedback received from those whoattended was excellent with 100% ofdelegates who completed feedback formssaying that they felt more informed aboutthe HomeLink service from attending theevent. 100% said they would attend the nextevent and 97% said they are now in a betterposition to help their customers take part inthe services provided by HomeLink.How much does it cost?Less than you might think! Our sheltered homesstart from around £65 a week. When you’reready we’ll help you apply for any benefits,arrange your gas and electricity suppliers andmake it as easy as possible to move.How do I apply?You bid for properties you like through theNottingham HomeLink system. You need to beon the housing register to do that.Visit the HomeLink website to see what’s availablein your area www.nottinghamhomelink.org.uk.We also publish every empty home in Monday’sEvening Post.To find out more, or to ask any questions call us on0115 915 7167.Tenant and LeaseholderConference 2010Thanks to all of you who attended the Annual Tenant and LeaseholderConference on Saturday 20 March. This year’s event was held on aSaturday to make it easier for more of you to attend. It was organised bytenants and leaseholders and the agenda was set by what you told uswas important.There were speeches from Jean England, Chairof the Tenant and Leaseholder Congress, JanetStorar, Chair of our Board, Cllr David Liversidge,Portfolio Holder for Housing at Nottingham CityCouncil and our Chief Executive, Chris Langstaff.There was also a look back over the pastyear – ‘Celebration of Success’ – that includedupdates from various tenants, leaseholdersand employees. They focused on the SecureWarm Modern programme and its ‘One in aMillion’ apprenticeship scheme, Tenant andLeaseholder Involvement, Procurement andlast year’s e-auctions and Tenancy and EstateManagement, including our progress on tacklinganti-social behaviour (ASB) and the newdecorating scheme.Our visitor, Professor Richard Tomlins, gavea presentation on Equality and Diversity andcommunity cohesion.The day also included workshops on Equalityand Diversity, the TSA Local Standards andJustice Seen Justice Done – which was deliveredby Alan Breeton of Nottingham Crime and DrugsPartnership.Many thanks to all the tenants and leaseholderswho helped out on the day!You’re telling us about you!In the last edition of the newsletter,we included a questionnaire askinglots of questions about you. This isto help us tailor our services to meetyour needs. You’ve been sendingthem back in your hundreds – whichis fantastic and thanks to all of youwho have returned them!We’ve had such a great responsethat we’ve extended the deadline forreceiving these until the end of May.Don’t forget, all completed forms willbe placed in a prize draw for £100 inshopping vouchers.Recycled the last newsletter? Notto worry! The form is also available atyour local housing office or from theHousing Service Centre, 14 HoundsGate, Nottingham NG1 7BA.Get InvolvedMonth logoIn the last edition of the newsletter wetold you that Hashil Murshid (pictured)was the worthy winner of our GetInvolved month competition.This competition encouraged children fromNottingham’s local primary schools to sendin their drawings of how they think we shouldpromote the Get Involved Month, being heldin September this year.We’ve taken Hashil’s design and createdthe brand identity, pictured above, that willbe used on everything we do to promoteGet Involved Month. We think it keeps allof the excellent elements that Hashil putin his original design and will always beaccompanied by a note saying that theoriginal concept was by Hashil himself.We’ll be telling you all about Get InvolvedMonth in the next edition of the newsletter.In the mean time, keep a close eye out forHashil’s design and don’t forget to get involved!

12 News from Nottingham City Homes April 2010 North Edition: Bestwood•Bulwell•Mapperley•Sherwood News from Nottingham City Homes April 2010 North Edition: Bestwood•Bulwell•Mapperley•Sherwood 13Decent homes scheme isOne in a MillionOur Secure Warm Modern programme is improvingthousands of council homes across Nottingham.Over one year on, theimprovements have included:• 12,375 properties fitted withnew windows and doors• 4,719 heating systems• 5,530 kitchens• 2,088 bathrooms• 825 electrical rewires• 874 loft insulation upgradesWork starts on newhomes in CliftonHave a look at these artist’s impressionsof the eight brand new family homes beingbuilt in Clifton.These are the first council homes to be built in Nottinghamfor more than 25 years. Work started in April to prepare thesite and the properties are expected to be completed byDecember 2010.This is just the start of Nottingham’s council house buildingprogramme. We have already secured further funding for15 homes on Camrose Close in Bilborough and eight onLillington Road in Bulwell. Work will start on these homeslater this year.We will continue to bid for funding over the next few yearsto build more council properties across the city.Secure Warm Modern also has its own awardwinningapprenticeship scheme – One in aMillion. This scheme says that for every millionpounds of work we award to a Secure WarmModern contractor, the partner must recruitan apprentice. We aim to create between 165and 200 apprenticeships by the end of theprogramme – so far we are up to 57!Apprentices are training in plastering, bricklaying,joinery, plumbing, gas engineering, windowfitting, electricaltraining, surveyingand businessadministration.One of ourOne in a Million!Name: Jason TownsendAge: 39Job Title: Apprentice Plumber“I left school in 1986 with nine GCSEs andI wasn’t sure what I wanted to do for a job.At the time my Mum worked in a bakery so Idecided to go to Clarendon College and trainto be a baker. I worked in various bakeriesacross Nottingham, eventually becoming anoperations manager.”In 2005 Idecided to doa DIY coursein plumbingfor personaldevelopment.I enjoyed thecourse somuch that Idecided to dotwo eveningsa week tocompletemy technicalcertificate inplumbing.“My tutor told me that I had a flair for this kindof work so I decided on a change in career.I knew I needed experience, so I workedvoluntarily for Nottingham City Homes, oneday a week and completed my NVQ Level 2.“I finished my training whilst still workingfull time at the bakery. It was then thatNottingham City Homes told me about anapprenticeship that had come up. This wasa big decision for me. It meant going back tobasics and changing my career at the age of38. But I applied and was successful.“I now work full time for Vinshire Plumbingand Heating as a One in a Million apprentice.I am working towards my NVQ level 3 and 4in gas engineering.It has been a steep learning curve, but I canhonestly say it is the best decision I haveever made.”One in a Million recently won a Chartered Instituteof Building (CIOB) Committed to Constructionaward for its commitment to training.For more information on the Secure WarmModern programme, please visit the website:www.nottinghamcityhomes.org.ukAnti social behaviour...Refs for PetsAre you living in fear of your partner and need toleave but are scared about leaving pets behind?Refs for Pets can help!Animals can often be used in manyways in abusive relationships. Theycan be used to make you stay, anabusive partner could threaten tohurt or kill your pet if you behave incertain ways or if you leave. If youdo leave they could neglect your petor make threats against your pet tomake you come back.If you fear your animal’s safety andthis is stopping you from leaving arelationship, there is a service inNottingham that can help.Refs for Pets will help any womanleaving or thinking of leaving anabusive relationship by findinga temporary home for your petswhile you are living in temporaryaccommodation.If you’re leaving an abusiverelationship and are worried aboutthe safety of your animals try andtake them with you and leave themwith family or a friend. ContactRefs for Pets who will then arrangefor your animals to be fostered. Ifyou’ve left in an emergency and leftyour pets behind it may be possiblefor Refs for Pets to collect youranimals with a police escort.What Refs for Pets will do:• They will collect your pet• House your animals with ahome checked foster carer• Provide you with updatesabout your pet• Collect payments from youto pay for your animal’s food• Re-unite you with your petwhen you are readyWhile your pet’s away, you won’t beable to visit your pet. This is for thesafety of you and the fosterer. You’llalso be required to pay for yourpet’s food while it’s being fostered.For more information on Refs forPets call 07971 337 264 or emailrefs4pets@yahoo.co.ukIf you need to talk to someoneabout domestic violence ring the24-hour helpline on: 0808 800 0340.Anti-social behaviour Scrutiny GroupMake your voice heard!Anti-social behaviour (ASB) issomething that sadly effects all toomany of us. Nottingham City Homeswill not tolerate anti-social behaviour inany of its forms and will take a toughand uncompromising stance againstanybody found to be causing ASB.We can’t do this alone and rely onour tenants and leaseholders to fightASB head on. To help with this wehave a tenant and leaseholder ledASB Scrutiny Group, created to makesure Nottingham City Homes and ourpartners’ response to tackling ASB isfocused on the needs of tenants andleaseholders.The group is always looking for newmembers with an interest in ASB.As a member of the group you willhave a direct input into our policiesand practices for dealing with ASB,make sure we continue to meetthe requirements of the ‘RespectStandard for Housing Management’and put forward suggestionsand make recommendations forinforming and involving tenants andleaseholders on our work with ASB.Interested? All meetings are heldmonthly in the Board Room at HoundsGate and refreshments are provided.Contact the Tenant and LeaseholderInvolvement team on 0115 9157380 or email gettinginvolved@nottinghamcityhomes.org.uk to findout more.Report ASB onlineYou can now report anti-social behaviour (ASB)online following the launch of a new website,www.protectnottingham.co.ukSet up by Nottingham CityCouncil’s Community Protectionteam, it contains lots ofinformation about different typesof ASB and how we can tacklethese issues.Through the website you canreport ASB, such as loud noise,dog fouling and street drinkingand give feedback to CommunityProtection Officers about theservice they provide.You can also find out who inNottingham is currently subjectto a civil order, which includeAnti-social Behaviour Orders,Injunctions and Drinking BanningOrders.The new website is anotherexample of how, through workingin partnership, we are reachingout to the victims of ASBand dealing with those whocommit acts of ASB.Over the next few months the sitewill develop to offer a facility toallow online reporting from yourmobile phone.Not online?You can still report ASB on theconfidential helpline, available 24hours a day, on 0115 915 2020.You can also email asbhelp@nottingham.gov.uk or go towww.protectnottingham.co.ukNEWWEBSITE

14 News from Nottingham City Homes April 2010 North Edition: Bestwood•Bulwell•Mapperley•Sherwood News from Nottingham City Homes April 2010 North Edition: Bestwood•Bulwell•Mapperley•Sherwood 15Best GardenCompetitionThe annual best garden competition has been held in Nottingham for over 75years and recognises the genuine pride taken by many of you in looking afteryour gardens. We are now looking for entries for our 2010 competition that wewant to make bigger and better than ever!There are a wide range of categories that youcan enter:Houses / bungalows– divided into 36 area / estate categoriesBalcony / container / window box display– for residents of flats and maisonettes withouttheir own gardenSheltered housing complex– for residents in sheltered housing workingtogether on their communal gardenCommunity garden– for groups working on a garden togetherVegetable garden– for the keen vegetable growerYoung person’s garden– to encourage young gardeners aged 25 yearsand underDisabled person’s garden– for the best garden designed by a gardenerwith a disability.To enter you simply have to live on one of ourestates. You can be a tenant or a home-owner.If you take pride in your garden, or know aneighbour who does, we’d love to hear from youand encourage you to enter. Judging will takeplace in July and if your garden is chosen as a topthree winner, you’ll receive a cash prize. If you winCompetition timeThis month we are giving away a Microwave!To be in a chance of winning, simply answer thefollowing question:What is the name of the recent operation bythe police that Nottingham City Homes wereinvolved in tackling anti-social behaviour onour estates?To enter by text simply type: NCH, followed byyour answer, name and address. Text to 60066 (allentries are charged at standard network rates)*.Alternatively, send your entries (with yourname and telephone number) to:The Communications and Marketing Team,14 Hounds Gate, Nottingham, NG1 7BA*Deadline for receipt of entries is Friday 28 May2010. Good luck! *Only one entry per personyour category, you will be invited to our awardsceremony held in the autumn and you’ll get tokeep one of our prestigious trophies for the year.Entry forms are available now. If you’d like to enteror want to find out more, call the Communicationsand Marketing team on 0115 915 7419 or emailmarketing@nottinghamcityhomes.org.ukWe have a winner!We had more than 40 correct answers for ourcompetition in issue 30. Congratulations go toour lucky winner Mr Roy Young from Radford(pictured) who won a Cookworks Signaturetoaster and kettle.We asked:What is the nameof the NottinghamCity Homes forumfor disabled tenantsand leaseholders?The correct answerwas The Homes 4Us Forum.2010GoodneighbourCompetition 2010Do you have agood neighbour?It’s true, everybody really does needgood neighbours!At Nottingham City Homes we often hear aboutthose special people who live on your estatesthat go the extra mile to help and support thepeople they live close too.They may help with the shopping or look afteryour home when you’re away. They might helpyou in the garden or lend a hand with the DIYaround your home. They may have been therefor you at a time of need and be a true friend.Whatever the reason, neighbours like these areworth their weight in gold!If you or your neighbours are Nottingham CityHomes tenants or live on one of our estates,why not nominate them for the GoodNeighbour Award?Last year’s winner was Anita Mann (picturedsecond left) for being a good neighbour toAnna Shephard (pictured second right). Annanominated Anita for all the support she givesher. She’s known as the life and soul of theneighbourhood – being trusted to collectparcels when neighbours are out, checking onelderly neighbours and giving ice creams to thechildren in the summer!If you know somebody like Anita then we’dlove to hear from you. Application forms areavailable from the end of May. To request aform, call the Communications and Marketingteam on 0115 915 7419 or emailmarketing@nottinghamcityhomes.org.ukOur service standards performance...At Nottingham City Homes, making sure we always aimfor excellence is a key priority for our employees in everyservice we deliver.Performance IndicatorKEY1st April 2009 to 31st March 2010Number of lettable empty properties 382 276 300Average time taken to re-let emptyproperties (days)Tenant satisfaction with the newtenant service (score out of 10)The % of complaints responded towithin 5 working daysThe % of enquiries responded towithin 5 working daysThe percentage of calls answeredin the Rents Call CentreThe % of all emergency repairscompleted on target (3 Days)The % of all non urgent repairscompleted on target (15 Days)Days taken to complete nonurgent repairsCustomer satisfaction with theresponsive repairs service (score out of 10)The % of council homes that do notmeet the decent homes standardOur service standards tell you about the level of service that you canexpect from us. They are based on a number of key services (suchas rents, lettings, repairs and customer care), which we monitor ourperformance against.49 38.4 357.50 7.05 897.4% 96.4% 97%91.6% 95.5% 97%75.9% 76.3% 80%99.2% 99.2% 98%91.3% 94.4% 97%13.76 8.81 107.94 8.10 832.9% 32.5% 32%The % of rent and rent arrears collected 96.87% 97.64% 97.0%The % of rent and rent arrears collected(of rent due during 2009-10).Number of estate assessments meetingminimum two star tenant inspector ratingNumber of estate assessments meetingthree star tenant inspector ratingARE WE GETTING BETTER?Performance has improved since 08/09Performance has remained the same orhas dipped marginally since 08/09Performance has deteriorated since 08/09KEYPerformance Performance Target Are we Are we2008/09 2010 2009/10 on target? getting better?100.29% 100.53% 100.40%37 40 3724 24 26ARE WE MEETING OUR TARGETS?Meeting or exceeding our targetMarginally below targetSignificantly below targetThis table explains how we’veperformed from April up until theend of March 2010.

16 News from Nottingham City Homes April 2010 North Edition: Bestwood•Bulwell•Mapperley•SherwoodOpening hours are 8.30am to 4.30pmMonday to Friday and 10.30am to4.30pm on WednesdaysRents Call CentreWe offer a range of ways to pay your rent – andfree debt advice if you need it.Ways to pay your rent:Direct DebitPayPointVia our websiteBy telephoneAt your localPost OfficeAsk us about setting up a Direct Debit,claiming council tax and housing benefit orFREE debt advice.Tel: 0115 915 4920Minicom: 0115 915 4113Tenant andLeaseholderResource CentreTel: 0115 915 7222E-mail: resource.centre@nottinghamcityhomes.org.ukHousingService CentreNottingham City Homes,14 Hounds Gate, Nottingham, NG1 7BATel: 0845 330 3131Minicom: 0115 915 7447www.nottinghamcityhomes.org.ukYour LocalHousing OfficesBestwoodElmbridge,Bestwood Park,Nottingham,NG5 5PFTel: 0115 915 3301Minicom: 0115 915 3407E-mail: bestwoodoffice@nottinghamcityhomes.org.ukBulwell1 Gilead Street,Bulwell,Nottingham,NG6 8NATel: 0115 915 3212Minicom: 0115 915 3407E-mail: bulwelloffice@nottinghamcityhomes.org.ukAnti-socialBehaviour HelplineTel: 0115 915 2020www.protectnottingham.co.ukRepairs Call CentreTel: 0115 915 2222Minicom: 0115 915 1826Email: repairs@nottinghamcityhomes.org.ukwww.nottinghamcityhomes.org.uk/your_repairsGet Involved!Tel: 0115 915 7380Text: text INVOLVE to 60066,followed by your name and addressEmail: gettinginvolved@nottinghamcityhomes.org.ukSecure Warm ModernTel: 0300 333 8100(calls charged at local rate)Email: SWM@nottinghamcityhomes.org.ukNottingham On CallTel: 0115 915 1640Email: housingoncall@nottinghamcityhomes.org.ukTranslationsIf you are unable to read this tenant and leaseholder newspaper pleasecontact your area housing office, or call us on 0845 3303131. We canarrange for an interpreter to explain it to you, or send you a spoken wordversion on tape or CD. If neither of these are suitable, we can translate thispublication into your chosen language. This is also available in large print.CantoneseFrenchHindiKurdish SoraniPortuguesePunjabiCzechGujaratiPolishUrdu