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Hotline Procedures - Rev 3 (10-20-11).pdf - SERC Home Page

Hotline Procedures - Rev 3 (10-20-11).pdf - SERC Home Page

1. PURPOSEThe purpose of

1. PURPOSEThe purpose of these procedures is to provide information and guidance on using the SERCHotline. The purpose of the Hotline service is to provide a means of exchanging informationcritical to safe, reliable operation of the interconnected systems.2. USERSThe intended users of the SERC Hotline are operating personnel that can take direct action toimplement decisions made to resolve real-time emergency situations. These should be limitedto Reliability Coordinators, Balancing Authorities, and Transmission Operators. Transmission,generation, and other market sensitive information may be disseminated during these calls,therefore the Hotline Call should not include marketing personnel.The list below indicates authorized users that are currently registered as participants on theSERC Hotline Call:Balancing Area/Reliability CoordinatorUser IDRegion Wide Blast Call 17Reliability Coordinators Only 28Midwest ISO - Reliability Coordinator 140Ameren 112Columbia MO Primary 120Southern Illinois Power Cooperative 115Electric Energy Inc 116Springfield City Water, Light and Power 144SPP - Reliability Coordinator 141SPP-RC Backup (unmanned) 145Louisiana Generating CA (NRG) 117Constellation 125SPP ICT - Reliability Coordinator 127SPP-ICT RC Backup (unmanned) 128Entergy Transmission 129Southeastern - Reliability Coordinator Primary Site 102SEPA Primary 105SEPA Backup (unmanned) 107Southeastern RC Backup (unmanned) 132Southeastern RC – Primary Site (Alternate) 143SMEPA 133Georgia System Operations Primary 104Georgia System Operations Backup (unmanned) 100Georgia System Operations Implementation Test Site 103PowerSouth 134TVA - Reliability Coordinator 130EKPC Primary 114Hotline Procedure Manual – Rev. 2 Approved by SERC OC 3-15-11 Page 1 of 14

EKPC Backup (unmanned) 137TVA BA 139LGE/KU Waterside 131LGE/KU Dix System Control Center 122AECI 111EEI 116PJM - Reliability Coordinator 123PJM RC Backup (unmanned) 124Dominion 108VACAR South Reliability Coordinator 138Duke Energy BA 138VACAR RC Backup (Unmanned) 142Duke Energy BA Backup (Unmanned) 142SEPA Primary 105SEPA Backup (unmanned) 107Progress Energy 118Progress Backup (unmanned) 126South Carolina Electric and Gas (SCANA) 135South Carolina Public Service Authority (Santee Cooper) 136Alcoa (Yadkin) Primary 106Alcoa (Yadkin) Backup (unmanned) 1193. HOTLINE USE CRITERIAAppropriate uses of the SERC Hotline include communications related to emergency situations,unusual operating conditions, and threats which are currently affecting or may affect variousSERC Reliability Coordinators, Balancing Authorities, and Transmission Operators. SERCmembers should use the Hotline whenever necessary to ensure timely, adequatecommunications. Conditions that may warrant initiation of the SERC Hotline include, but are notlimited to:A. Energy Emergency Alert (EEA) Level 1, Level 2, or Level 3B. Abnormal weather conditionsC. Suspected or actual terrorist/criminal activities including:• Physical security attacks and/or threats• Cyber security attacks and/or threats• Serious threats of any nature to facilities, activities, and informationsystemsD. Abnormal operating conditions including:• Marginal or endangered operational capability• Serious operational deficiencies• Large or unexplainable loop flows• Large frequency deviations• Transmission facility overloadsE. Significant system damage - infrastructure, systems and/or equipmentF. Notification of blackstart/system restoration activitiesG. Other abnormal circumstances that threaten the Balancing Authority,Transmission Operator or regional reliability including any unexplained event orcondition with potentially critical operational impactHotline Procedure Manual – Rev. 2 Approved by SERC OC 3-15-11 Page 2 of 14

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